As technology develops, companies are now increasingly realizing the importance of having an efficient customer management system. One of them is HAS Environmental, a company that has been operating for 17 years in the field of official K3 and environmental monitoring tools.

HAS Environmental is committed to providing the best service supported by a reliable team in their field. Apart from that, it also provides innovation to customers, maintains trust and upholds consumer satisfaction.

Reduce the risk of a double approach with CRM Barantum

Before adopting a CRM (Customer Relationship Management) system, HAS Environmental faced various obstacles that are common in many companies. One of them is the double approach problem which often occurs. Where there are sales handle customers who have previously been handled by other sales.

Apart from that, previously HAS Environmental also had difficulty monitoring the development and progress of each follow-up carried out by the sales team. However, with Barantum, they can now track in detail how each sales team interacts with customers and follow sales developments more effectively.

"Previously, we didn't know how to update and progress each follow-up carried out by the sales team. "With Barantum, we know in detail how each sales team is progressing in following up customers," said Robbi Nugroho Sutrisno, as General Manager.

The decision to use Barantum was not a decision taken carelessly by HAS Environmental. They have made comparisons with other systems and chose Barantum because of its superiority in dealing with obstacles that may arise. With adequate technical support, they feel more confident in solving problems and ensuring smooth operations.

As a result, after adopting the Barantum CRM system, HAS Environmental became more focused. In sales management and progress tracking. All sales data is collected regularly in one database, making it easier for the sales team to work efficiently and effectively. Moreover, the reporting features provided by Barantum allow them to monitor and control sales updates and the sales team's progress in more detail and structure.

Monitor All Sales Activities in One Centralized System

"After we used the Barantum CRM system, we became more focused in the sense that we could know the detailed progress of each follow-up carried out by the sales team. "Likewise, when a salesperson gets an opportunity or lead, everything will be collected in one database so it is neater," said Robbi.

Robbi continued his explanation that if there are other requests (from customers), they can see them in one system. So, the sales team can be more effective and efficient in using CRM. "This makes it easier for the sales team to know the extent of the sales progress," said Robbi.

By implementing the Barantum system, we are able to integrate all sales databases into one platform, reducing the possibility of a double approach.

Not only that, the HAS Environmental team also feels well supported by the Barantum team in resolving problems and obstacles that may arise. The special group provided by the Barantum admin speeds up the problem resolution process, so that company operations continue to run smoothly.

From the benefits experienced by Robbi and his team, he recommends Barantum as the right choice of CRM system as a solution for businesses that are considering using a CRM system.

"So far, we have expected everything, when there are problems or obstacles, the Barantum team has served us well," said Robbi. "For those of you who want to use a CRM system, Barantum is very helpful because we can collect all the databases, then manage sales and you can be successful using Barantum CRM," he continued.

Barantum not only provides solutions for collecting and managing customer databases. However, it also helps increase the efficiency and effectiveness of the sales team in carrying out their duties. So the choice to use Barantum as a CRM solution seems to be the right step for the company.