Problems Faced Before Using Barantum Call Center
Many Missed Calls
Every call is a golden opportunity to build trust with your customers. Too many missed calls can make them feel ignored and see your business as unresponsive. Boost your responsiveness today and show your customers they’re valued every step of the way!
Even Distribution of Calls to Every Agent
Barantum Call Center offers a feature to automatically distribute calls evenly among all agents, ensuring no calls go unanswered
Inconsistent Communication with Customers
Not following proper communication rules can cause misunderstandings with customers
Sales Script Feature Improves Communication
Sales Script helps sales and service teams interact with customers more consistently and according to procedure
Not knowing how agents communicate with customers
No call recordings to monitor how agents communicate with customers
Call Recording Feature by Barantum Call Center
With the call recording feature in Barantum Call Center, you can easily analyze how agents communicate with customers and understand their needs
Difficult Customer Analysis
Lack of records on customer interactions makes it difficult to make the right decisions, leading to customer loss
Customer History Feature
The activity history feature helps you keep track of actions and provides insights for making the next move
How Barantum Call Center Speeds Up Customer Call Response Times
Call
Center
Round
Robin
Report
Management
Improve Your Call Handling with Barantum's Modern Call Center Tools
Improve Call Experience with Barantum Call Center’s Modern Features
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Call Queue
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Call Records
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Call Conference
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Contact Management
Calls Distributed Evenly Among Agents
Incoming calls are automatically assigned to agents, ensuring all calls are answered
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Automatic Call Distribution (ACD)
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Forward Calls
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Interactive Voice Response (IVR)
Reports to Support Accurate Decisions
Report feature for agents and customers providing data to make informed decisions
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Report Management
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Customize Reports
Additional Features to Support Your Calls
Campaign Call
Automatically call customers one by one with an integrated system to boost efficiency and save time
Predictive Caller
Predict the time an agent will complete communication with a customer to make the next call
Call Center
Make it easier for agents to contact customers with fair task distribution for each agent
Robocall
Increase operational productivity and business performance through integrated modern features
Recording
Records all customer conversations for evaluation purposes.
Sales Scripts
Records all customer conversations for evaluation purposes.
Barantum Achievements
Barantum Contributions For
Digitalization of Indonesian Business
+5000 active Barantum users
increased their productivity by up to 90%
85% accelerate customer service
for Indonesian businesses
40% reducing churn rate
business customer in Indonesia
25% increase in
Indonesian business sales
+100 sectors of industry are educated
about the importance of business digitalization
With Barantum collaborating with SiCepat, we can achieve 45% efficiency because incoming calls can be assisted by IVR
Syara
Head of Customer Services
SiCepat Express
Anteraja's Service More Efficient with Centralized Data Reports on CRM System
Mutiara Muslim
Head of Digital IT Office
Anteraja
Call Center feature of Barantum helps increase productivity by 90% and exceeds the expectations of the BRI Insurance team.
Nuni Apriana
Project Staff
BRI Insurance
Our efficiency has improved as we can monitor SLAs more quickly. Furthermore, it facilitates consultations with doctors as it can be accessed anytime and anywhere.
Natali Ardianto
Chief Executive Officer
Lifepack.id
VIVA Pharmacy: Reaches Millions of Customers with Barantum Omnichannel
M. Edi Irfandianto
Marketing Insight & CRM SPV
Viva Apotek
The Barantum Omnichannel CRM Application is 85% Helpful in Serving Rokue Customers
Inne Rettiani
Sales Marketing Manager
Rokue
The SLA we used to have was very long. However, after using Barantum the SLA is shorter and more targeted to our merchants.
Nethania Dinari Ramadhani
Enterprise Excellence Lead
MokaPos
Barantum Omnichannel Boosts Jackal Holidays Call Center Agent Performance by 85%
Dian Melinda Arifin
Founder
PT Jackal Holidays
Waterco: Manage Report Data More Effectively with Barantum System
Fajar Nugroho Widiyanto
General Manager
Waterco
Barantum Omnichannel Speeds Up Oasis' Response Time by 50%
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
Frequently Asked Question
CRM Call Center is a customer relationship management strategy that leverages omnichannel technology. That is, technology that connects the various channels through which customers and businesses interact into a single platform.
With the CRM Omnichannel Call Center, the service system or telephone calls become centralized and allows businesses to store activity history of customer outgoing and incoming calls within the CRM system.
The benefits of CRM Omnichannel Call Center for business, which can increase customer loyalty, easily speed up and automate answering customer calls, increase the number of incoming messages that can be answered by agents, so that there is a history of conversation conversations.
Businesses need to use the CRM Omnichannel Call Center because this system can make agents' job of answering calls faster. So they can be more responsive in answering and providing solutions to customers.
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Automatic recording
Fitur rekam otomatis memastikan bahwa Anda dapat merekam panggilan masuk dan keluar. Untuk pengukuran kinerja, perekaman otomatis memungkinkan Anda untuk mengetahui akumulasi kinerja tim dari waktu ke waktu dan memberikan umpan balik yang berlaku. -
Voice transcription and email
A proper Omnichanel Call Center CRM can create transcripts of online calls and chats. For example, when a prospect calls one of Your agents via live chat. The software will automatically send a transcript of the conversation to them after the chat.
Barantum's CRM Call Center covers all customer service services both inbound and outbound calls and can be integrated with CRM so that it becomes the best solution for many companies in Indonesia and the trust of customers.
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