Meta Business Partner
WhatsApp API OfficialBest Call Center Software in Indonesia
Record & Monitor Every Call Efficiently
Manage inbound and outbound calls, monitor agent performance, and record every conversation from one cloud-based call center system.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Calls Are a Mess Without a Call Center System
Without a centralized system, customer calls get missed and agent performance is hard to measure.
Inbound Calls Get Missed
Without automatic routing, many customer calls go unanswered and opportunities are lost.
Agent Performance Unmeasured
Supervisors struggle to monitor the volume, duration, and quality of each agent calls in real time.
No Call Recording
Without recordings, it is hard to evaluate service quality and resolve disputes with customers.
One Call Center for All Your Business Calls
From incoming calls to reporting, manage your entire call center operation in one platform.
Inbound and Outbound Call Management
Handle all inbound and outbound calls from one unified interface.
Cloud-based calling (VoIP)
Click to call directly from the CRM
Call history saved automatically
Customer data pop-up during calls
IVR and Call Routing
Route every caller to the right agent automatically.
Multi-level IVR menu
Automatic call distribution (ACD)
Call queue and hold music
Automatic greeting message
Call Reports and Monitoring
Monitor call center performance in real time through a complete dashboard.
Real-time call dashboard
Reports on call duration and volume
Call recordings for evaluation
Live agent monitoring
Call Center Integrated with CRM
Connect your call center with CRM data and omnichannel channels.
Customer data connected to the CRM
Tickets created automatically from calls
WhatsApp and omnichannel integration
Access from anywhere, cloud-based
A Call Center Trusted by 2,000+ Businesses
Barantum helps thousands of phone service teams in Indonesia deliver the best customer experience.
Fast to Implement
Easy onboarding and your team is ready to use the call center in days, not months.
Responsive Local Support
An Indonesian-speaking support team is ready to help you on every working day.
WhatsApp and Omnichannel Ready
Connect your call center with official WhatsApp and other chat channels in one system.
Scalable for Every Business
Suitable from SMBs to enterprises and flexible as your business grows.
Call Center Pricing
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For teams starting to manage inbound and outbound calls neatly.
- Inbound & outbound call management
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Call reports & dashboard
- WhatsApp Business API integration
Professional
For call center teams that need IVR, monitoring, and call recording.
- Everything in Standard, plus:
- IVR & automatic call distribution
- Call recording & monitoring
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Call Center Frequently Asked Questions
A call center application is a system to manage a business inbound and outbound calls, complete with IVR, call routing, recording, and reporting, in one cloud-based platform for more professional phone service.
A cloud call center is a call center system that runs in the cloud without complex hardware. Agents can receive and make calls from anywhere with just an internet connection.
Yes. Barantum provides a multi-level IVR to route callers to the right agent or department automatically, complete with greetings and call queues.
Yes. Every call can be recorded automatically for service quality evaluation, agent training, and resolving disputes with customers.
Yes. Barantum call center connects with the CRM and omnichannel channels including WhatsApp, so customer data and interaction history are stored in one system.
Barantum call center is available in Standard, Professional, and Enterprise plans that can be tailored to your number of agents and business needs. Contact our team for the best offer.
Yes. You can try Barantum call center for free without a credit card, or schedule a demo with our team to see the features firsthand.
Safe. Barantum applies high data security standards and encryption, with per-user access controls so call data can only be accessed by authorized people.
Ready to Improve Phone Service with a Call Center?
Discuss your call center needs with the Barantum team and find the plan that fits best.
No credit card, quick setup, local Indonesian support
