Updated on January, 1 2026

Privacy Policy

This Privacy Policy was last updated on January 1, 2026 and will always refer to and follow the Agreement stated on the website: https://barantum.com/id/privacy_policy for the latest version which will replace this written Agreement, unless otherwise agreed in the Appendix to the Agreement and mutually agreed upon for any changes.

Barantum.com (hereinafter referred to as "BARANTUM" or "US") in this case as an institution that has a high commitment to all matters relating to the protection of data that Customer store in our media. We are fully responsible for the various types of data that Customer has, so we feel the need with full responsibility and dedication to maintain and manage all data entrusted to us with the principles of data security in accordance with applicable regulations.

Definitions

“Personal Data” refers to any data (whether true or not) about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access to, including data in our records

“Service Data” refers to any data that is created or provided by Customer prior to using our Products and Services, including but not limited to usage data such as number of messages sent, number of active users, messaging history, log, dates, device type, browser type and version, operating systems, geographic location, IP address, referral source, time spent in our Websites, and other messaging metadata. The Personal Data owned by other people shared by Customer also counts.

“Third Party” refers to any individual or entity outside of us and our affiliates, including but not limited to Third Parties that provide services and products that support the provision of our Products and Services.

How We Collect Customer Data

Barantum CRM application is a business application that is engaged in Customer Relationship Management. Where the use of this application is for all types of industries and categories of companies in Indonesia. So that when Customer use the Barantum CRM application which starts by accessing the site, then directly or indirectly Customer has provided some of Customer personal data for the data we need to run this application.

Where some of the data that Customer has provided to us is what we will directly store and protect with a security system and data storage convenience in accordance with the provisions contained in this Policy. There are some initial data related to Customer such as the following personal data: Full name, company name and Customer position in the company, office and cellular telephone numbers to Customer age data.

All the data that Customer enter into Barantum, we think is the correct data. And all matters relating to these data are Customer responsibility as a user of this CRM application. Where we as the application provider only serve as a medium for data storage and data processing services, without the right to use the data for anything.

The form of implementation of the various data that Customer enter in the Barantum application, is only used according to the function of the application itself as follows:

  1. We use personal data as a basic data that shows the number of users (active users of Barantum CRM in accordance with updating the time).
  2. Organizational / company data is the basic data that we use to make related analyzes: what kind of variations or types of industries and categories of companies are incorporated in CRM Barantum members
  3. Sharing of data to third parties: basically we will never do it in any form except to get the agreement of Customer as the account owner. As for if Customer (the user) with and for one reason or another makes a request to us to share data with third parties, the procedure we will carry out is as follows:
    1. We have received approval from the PIC (company responsible).
    2. We get authorization to share data in accordance with Customer agreement with third parties after point "A" is fulfilled first.
    3. We will not get any sanctions from Customer company or Customer as an account holder in relation to what we do at point "B".
    4. We will not be responsible for further conditions after points A, B, C are fulfilled and we provide data to third parties.

How We Use Customer Data

Data and Information provided by Customer to us will be used for the following purposes:

  1. To provide technical assistance to Customer or to complete the tasks Customer requested for. For example, when Customer request for help from our Solution and Support team, we will use Customer Personal and Service Data to provide assistance which is tailored to Customer needs;
  2. To monitor, maintain and improve our Services
  3. To manage billing and payments. Third Party payment gateways and Third Party credit card processing providers are involved in our billing and payment processes. These Third Parties are not allowed to store, retain or use Billing Information except for the sole purpose of credit card processing and is subject to confidentiality obligations restricting the disclosure of information collected to other Third Parties;
  4. To follow-up or communicate with Customer about Customer interest in using Barantum when Customer contact us to request for more information, sign-up for our events or send in Customer enquiries and so on;
  5. To share with Customer useful content which may be of interest to Customer and to update Customer about our latest Products and Services (“Marketing”);
  6. To manage and administer Customer Barantum account;
  7. To provide and administer our events community. We may provide blogs, community chat groups or even forums on our Website or Apps (collectively, “Community Platforms”). Any Personal Data Customer choose to submit in such Community Platforms may be read, collected, or used by others who visit these platforms, and may be used to send Customer unsolicited messages. It is not our responsibility to manage the Personal Data Customer decide to share with these Community Platforms;
  8. To link Customer Barantum account to third-party accounts such as WhatsApp Business, Instagram, Google, Github, Facebook, Telegram, Instagram, LINE, e-mail, and so on;
  9. To produce training data derived from the Service Data for research, development and business analysis purposes;
  10. For other purposes that we believe to be necessary or appropriate: (a) under applicable law, including laws outside Customer country of residence; (b) to comply with legal processes; (c) to respond to requests from public and government authorities, including public and government authorities outside Customer country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our Affiliates, Customer or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  11. Customer agree that Barantum will use Customer company name and logo in all promotional, marketing materials, press releases, and on Barantum's website. This consent covers all forms or formats of promotion and marketing, including but not limited to print, digital, and other promotional media.

Google Ads, Google OAuth, Gmail

While using our Product and Services, Customer may be asked to grant authorization and share Customer data to Google OAuth (“Google OAuth”), Google Ads ("Google Ads"), and/or Gmail ("Google Mail"). Customer may need to give Customer consent to Google OAuth, Google Ads, and/or Gmail through OAuth Consent Screen on the Google API Console. We assure Customer that every data Customer provide to Google OAuth, Google Ads, and/or Gmail will only be used for the purpose of service provision.

NOTE

The use of the Service Data is also governed by the Service Agreement Customer enter into with us in connection with the services Customer subscribed to or are engaging with us. In the event of any conflict arising between this Privacy Policy and the Service Agreement, the Service Agreement supersedes.

Accessing, Correcting and Deleting Customer Information

Customer may access, correct or delete the Personal Data Customer has provided us by using the tools within the Products and/or Services (for example, editing Customer profile information on the Products and Services ) or by contacting support@barantum.com.

Changes Customer make to Customer information on our Products and Services will take immediate effect on Customer network but data will be retained in secure storage for a limited period afterward as part of our Customer data backup process.

Children

It is hard for us to distinguish the age of users who access and use the Website. If a person, according to applicable laws, is classified as a minor and has provided us with Personal Data or Service Data without parental or guardian consent, the parent or guardian should contact us to remove the relevant Personal Data or Service Data and unsubscribe the minor.

If we learn that a user is under the age of 13 (thirteen), he/she may not register an account with us or use our Services and will take appropriate steps to remove the user’s information from the database and restrict the user from future access to our Products and Services.

Security Systems

Barantum is very serious in maintaining Customer security. We are aware and know that Customer entrust Barantum with important information and documents that Customer has. Customer information is encrypted and protected with leading technology and security.

To protect Customer data, we have implemented International SSL & HTTPS protocols with 2048-bit certificate encryption. These are tools to implement a security system for the confidentiality, integrity and availability of the data available to us.

We also always try to improve the security of Customer data by using the latest technology and strive to comply with all applicable regulations, especially those related to third parties / related parties. Because our commitment is that all client data stored in our system is our priority to protect it from any conditions.

We Encrypt All Identifiable Customer Data

In our system, all Customer data is stored securely, with keys that are made specifically for each user. We encrypt any data that can be known as the customer's property, including Customer name & e-mail address.

For the security of Customer password, we use Hashing technology to minimize password cracking to a minimum. We apply the same technique to all file Customer uploaded.

Like other systems, the security of Customer information also depends on Customer. Choose a strong password (we do our best to guide Customer to do this and protect Customer from breaking passwords), and never tell or distribute it to others

Secure Customer Data in Transit

Even if someone tries to “eavesdrop” on Customer communication, they still cannot decrypt the data. All communication between Barantum and Customer is encrypted with SSL using a 2048-bit certificate, and we require SSL for all communications. This technique is done so that even if someone tries to “eavesdrop” on Customer communication, they still won't be able to decryption to steal Customer data.

Privacy

This privacy policy (hereinafter referred to as "POLICY") is designed to collect and manage data in accordance with what is in our interest to serve Customer. Specifically the management of data contained in: https://barantum.com and or the CRM application that we developed at https://barantum.com (hereinafter referred to as "PRODUCT"). By using a CRM product and accessing our site, Customer agree to and are directly bound by the matters contained in the policy.

Therefore, we hope Customer will read and understand all matters related to this privacy policy.

Use of Cookies

Cookies are text files that are placed on Customer computer and cell phone. Where the function of cookies is for recording purposes. We use cookies to help Customer make it easier to use the product. Cookies cannot be used to run programs or send viruses to Customer computer. However, cookies will function to record Customer data such as the data Customer store on the Site or Product.

Examples of use are: If Customer create an account on the Site, cookies will help us to remember data specific to Customer next visit. When Customer return to the Site, the data that Customer provided previously will appear again. With conditions like this, Customer work process becomes easier with Customer activate Customer cookies. Another function of cookies is that it can be used by other parties to be able to analyze data for us. As Google Analytics does, they will collect Customer data that cannot be identified as private with all their activities, especially when using the product.

Contact

And to facilitate communication between the two parties, both from Customer side or Barantum's side. If in Customer trip Customer has a complaint or input about the data that Customer has or the data in our system. Then Customer can submit a request for an answer or contact us via E-mail : support@barantum.com

Changes to the Privacy Policy

With all the things we have explained above, we hereby explain that we have the right and authority to change or improve this Policy whenever we feel we need to revise or improve it in accordance with existing conditions. Where we will automatically upload the latest Policy to the Site.

Policy updates that occur directly will affect Customer use of the Site and Products concerned. But before that we will try to always update or provide the latest information related to the revision or changes in our Policy (of course if we feel we need to convey to clients within the timeframe that we adjust to the needs). By reading and understanding all of the discussion about Security and Privacy, as long as Customer is still using the Barantum CRM application, Customer will immediately agree to everything that is included in the content on this Security and Privacy page.

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