Meta Business Partner
WhatsApp API OfficialAplikasi Omnichannel Chat Terbaik
untuk Semua Chat dalam Satu Inbox
Unify WhatsApp, Instagram, Facebook, Telegram, and email in one team inbox, complete with chatbot and reports.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Customer Chats Scattered Across Many Apps
Without omnichannel, agents are overwhelmed and many customer messages get answered late.
Messages Spread Across Channels
Agents must open many apps so messages are easily missed and responses become slow.
Hard to Track Agent Performance
Without a single dashboard, supervisors struggle to monitor each agent workload and reply speed.
Repetitive Manual Replies
The same questions are answered manually over and over, draining time and lowering productivity.
One Omnichannel Inbox for Every Conversation
From the first message to resolution, handle every chat channel in one platform.
Chatbot and Auto-Responder
Answer common questions automatically 24/7 without waiting for an agent.
No-code chatbot
Automatic replies after hours
Customizable conversation flows
Escalate to an agent when needed
Automatic Chat Distribution
Distribute incoming conversations to agents evenly and fairly.
Automatic round-robin distribution
Assignment by team and skill
More balanced agent workload
No conversation gets missed
Service Reports and Analytics
Monitor chat team performance through a dashboard that updates automatically.
Real-time conversation dashboard
Response and resolution time reports
Customer satisfaction (CSAT) analysis
Export reports in a single click
All Channel Integration
Connect WhatsApp, Instagram, Facebook, Telegram, and email.
Official WhatsApp Business API
Instagram, Facebook, and Telegram
Website live chat and email
Every conversation recorded in the CRM
Omnichannel Chat Trusted by 2,000+ Businesses
Barantum helps thousands of service teams in Indonesia reply faster from one inbox.
Fast to Implement
Easy onboarding and your team is ready to use omnichannel in days, not months.
Responsive Local Support
An Indonesian-speaking support team is ready to help you on every working day.
Official WhatsApp API and CRM
Connected with the official WhatsApp Business API and CRM in one system.
Scalable for Every Business
Suitable from SMBs to enterprises and flexible as your business grows.
Omnichannel Chat Pricing
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For teams starting to unify all chats in one inbox.
- Omnichannel inbox for all channels
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Conversation reports & dashboard
- WhatsApp Business API integration
Professional
For service teams that need chatbot, auto-distribution, and reports.
- Everything in Standard, plus:
- Chatbot & auto-responder 24/7
- Automatic chat distribution (round-robin)
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Omnichannel Chat Frequently Asked Questions
Omnichannel chat is a system that unifies all conversations from channels like WhatsApp, Instagram, Facebook, Telegram, and email into one team inbox so service is faster and more organized.
Barantum supports WhatsApp Business API, Instagram, Facebook Messenger, Telegram, website live chat, and email in one omnichannel inbox.
Yes. You can build a no-code chatbot to answer common questions automatically 24/7 and escalate to an agent when needed.
Yes. Every conversation is automatically recorded in the CRM along with customer data and history, so agents deliver more personal service.
Incoming conversations are distributed automatically to agents via round-robin or by team and skill, so the workload is balanced and no message is missed.
Barantum omnichannel chat starts from Rp897,000 per month on the annual plan. Standard, Professional, and Enterprise plans are available to fit your business needs.
Yes. You can try Barantum omnichannel chat for free without a credit card, or schedule a demo with our team to see the features firsthand.
Safe. Barantum applies high data security standards and encryption, with per-user access controls so conversation data can only be accessed by authorized people.
Ready to Unify Every Chat with Omnichannel?
Discuss your chat service needs with the Barantum team and find the plan that fits best.
No credit card, quick setup, local Indonesian support
