Accelerate Support and Delight Customers with Omnichannel Chat

The regular WhatsApp app only allows you to send broadcast messages to up to 256 contacts at once, and recipients must have your number saved in their phone.

If you send too many messages in a short time, your account may be flagged as spam and get blocked by WhatsApp.

To broadcast messages without saving numbers, you need to use a WhatsApp API bot. Here’s how:

1. Register your number with a WhatsApp Business Solution Provider (BSP)
2. Verify your Facebook Business Manager
3. Create your contact list for broadcasting
4. Design your WhatsApp Broadcast Message Template
5. Click “Submit” to send your broadcast or blast

Because Barantum is an official WhatsApp API partner, ensuring your broadcasts are secure and compliant. You can send messages to all your contacts without risk of being blocked.

Additionally, your WhatsApp account integrates seamlessly with Barantum Omnichannel and CRM, allowing all business activities to be connected, monitored, and managed efficiently from one platform.

The benefits of CRM Omnichannel Chat for business, namely being able to increase customer loyalty, easily speed up and automate answering customer messages, increase the number of incoming messages that can be answered by agents, so that there is a history of conversation conversations.

• Get fast and responsive service
  Businesses that use Omnichannel Chat CRM can provide fast and responsive service so that customers will feel satisfied. Customers can find solutions to problems they face quickly and don't have to wait long.
• Solutions or requirements can be resolved quickly
  CRM Omnichannel Chat allows customers to get offers of goods or services that suit their needs and wants based on the customer's activity history.
• Easy to contact businesses across multiple channels
  The Omnichannel Chat CRM that is able to integrate all communication channels in one platform will make it easier for customers to get answers as fast as other channels.

Yes. However, you need to work with an Official WhatsApp Partner (WA), such as Barantum, to be able to get the WA blue tick. You need to meet the requirements for applying for the WA blue tick, such as the number used is a business number, not personal; a business in the form of a CV/PT, or a foundation; has SIUP/NIB/NPWP documents; there are supporting documents such as electricity bills, water bills or company newspaper bills; and has a company website.

Using Barantum CRM is very easy. You only need to open the BarantumChat feature to be able to reply to messages from different channels.