Omnichannel CRM Integrated Messaging
Accelerate Support and Delight Customers with Omnichannel Chat
Centralize Customer Service Across Channels with Barantum. Enhance Customer Satisfaction with Barantum’s Omnichannel Solution.
Trusted by Businesses Across All Industries
4.9 review rating from more than 500 satisfied customers using Barantum
How does Barantum Omnichannel Chat make business interactions easier with customers
Chatbot &
Autoresponder
Round
Robin
Report
Management
Multi
Device
Blast
Pesan
Integrate
Channel
WhatsApp
API
Chatbots & Autoresponders
Serve customers 24/7 faster with chatbots
Easily Respond to Messages Anytime, Anywhere Using Your Own Automated Message Templates.
Customize Response
API integration
Autoresponder
Round Robin
Allocate Incoming Messages Evenly Among Agents
Create a customer message routing flow for each agent to ensure no messages go unanswered by an agent.
Report Management
Monitor Agent Service Performance With Accurate Data
Easier analysis and evaluation of agency team services to drive business forward.
Customer message history
KPI report for each agent
Service SOP
Total Tickets Solved
Multi-devices
One Account Number for Multiple Agents
Centralize services on one account of Your business number to make it easier to analyze each customer's needs individually
Access Rights & Data Roles
Multiple Device Logins
Blast Message
Send messages to thousands of customers at once with just one click.
Experience the convenience of sending bulk customer messages in just one click.
No contact limit
Customize message template
Integrate Channel
Manage interaction from various channels in one place.
Send and receive customer message from various channels in one place
X (Twitter)
Shopee
Tokopedia
Google Review
Telegram
Call Center
WhatsApp API
Get Your Official Business Account Blue Tick
Make Your WhatsApp Business account more trusted with a blue tick on Your WhatsApp business account
Blue Tick
Auto Reply
Multiuser
Agent Allocation
Blast Message
Analytic Reports
Other Features To Support Your Service
Customize Templates
You can customize the message template to Your liking
Scheduling Messages
Set when the message should be sent to the customer.
Block Spam Numbers
Block numbers that are considered spam or numbers you don't want.
Agent Performance Report
Analyze agent performance to improve customer service.
Connected CRM system
Block numbers that are considered spam or numbers you don't want.
Barantum Achievements
Barantum Contributions For
Digitalization of Indonesian Business
+5000 active Barantum users
increased their productivity by up to 90%
85% accelerate customer service
for Indonesian businesses
40% reducing churn rate
business customer in Indonesia
25% increase in
Indonesian business sales
+100 sectors of industry are educated
about the importance of business digitalization
With Barantum collaborating with SiCepat, we can achieve 45% efficiency because incoming calls can be assisted by IVR
Syara
Head of Customer Services
SiCepat Express
Anteraja's Service More Efficient with Centralized Data Reports on CRM System
Mutiara Muslim
Head of Digital IT Office
Anteraja
Call Center feature of Barantum helps increase productivity by 90% and exceeds the expectations of the BRI Insurance team.
Nuni Apriana
Project Staff
BRI Insurance
Our efficiency has improved as we can monitor SLAs more quickly. Furthermore, it facilitates consultations with doctors as it can be accessed anytime and anywhere.
Natali Ardianto
Chief Executive Officer
Lifepack.id
VIVA Pharmacy: Reaches Millions of Customers with Barantum Omnichannel
M. Edi Irfandianto
Marketing Insight & CRM SPV
Viva Apotek
The Barantum Omnichannel CRM Application is 85% Helpful in Serving Rokue Customers
Inne Rettiani
Sales Marketing Manager
Rokue
The SLA we used to have was very long. However, after using Barantum the SLA is shorter and more targeted to our merchants.
Nethania Dinari Ramadhani
Enterprise Excellence Lead
MokaPos
Barantum Omnichannel Boosts Jackal Holidays Call Center Agent Performance by 85%
Dian Melinda Arifin
Founder
PT Jackal Holidays
Waterco: Manage Report Data More Effectively with Barantum System
Fajar Nugroho Widiyanto
General Manager
Waterco
Barantum Omnichannel Speeds Up Oasis' Response Time by 50%
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
Frequently Asked Question
CRM Omnichannel Chat is a customer relationship management strategy that leverages omnichannel technology. It is technology that connects the various channels through which customers and businesses interact into one platform.
Omnichannel CRM works by connecting all communication channels into one and integrating it with the CRM system, so that all activities are across multiple communication channels.
The benefits of CRM Omnichannel Chat for business, namely being able to increase customer loyalty, easily speed up and automate answering customer messages, increase the number of incoming messages that can be answered by agents, so that there is a history of conversation conversations.
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Get fast and responsive service
Businesses that use Omnichannel Chat CRM can provide fast and responsive service so that customers will feel satisfied. Customers can find solutions to problems they face quickly and don't have to wait long. -
Solutions or requirements can be resolved quickly
CRM Omnichannel Chat allows customers to get offers of goods or services that suit their needs and wants based on the customer's activity history. -
Easy to contact businesses across multiple channels
The Omnichannel Chat CRM that is able to integrate all communication channels in one platform will make it easier for customers to get answers as fast as other channels.
Yes. However, you need to work with an Official WhatsApp Partner (WA), such as Barantum, to be able to get the WA blue tick. You need to meet the requirements for applying for the WA blue tick, such as the number used is a business number, not personal; a business in the form of a CV/PT, or a foundation; has SIUP/NIB/NPWP documents; there are supporting documents such as electricity bills, water bills or company newspaper bills; and has a company website.
Using Barantum CRM is very easy. You only need to open the BarantumChat feature to be able to reply to messages from different channels.
Pusatkan dan Percepat Interaksi dengan Pelanggan di Satu Tempat
Coba gratis 7 hari omnichannel chat Barantum atau hubungki kami jika Anda masih memiliki pertanyaan
It's Time for You to Become Part of Thousands of Successful Customers with Barantum & Be Part of the Change!
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