Every customer chat,
one inbox for your whole team.
WhatsApp, Instagram, Facebook, Telegram, live chat, and email land in one place.
Chatbots answer 24/7, chats are assigned automatically, no message slips through.
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See how Barantum omnichannel works
See how chats from Live Chat, WhatsApp, Instagram, email, and other channels land in one inbox. No sign-up needed.
Trusted by 1,000+ businesses and leading brands in Indonesia
Customer chats are scattered across many apps.
Without omnichannel, agents get overwhelmed and many customer messages get late replies.
Messages spread across channels
Agents juggle many apps, so messages get missed and responses slow down.
Hard to monitor agent performance
Without one dashboard, supervisors struggle to track each agent's workload and reply speed.
Repetitive replies done manually
The same questions get answered by hand over and over, wasting time and hurting productivity.
One inbox, every channel.
Connect channels in minutes. Every conversation is logged to the CRM automatically.
From the first message to resolution.
Handle every chat channel in one platform: automated, balanced, and measurable.
Omnichannel chat trusted by 2,000+ businesses.
Fast to implement
Your team is up and running on omnichannel in days, not months.
Local support
An Indonesian-speaking support team ready to help every day.
Official WhatsApp API + CRM
Connected to the official WhatsApp Business API and CRM in one system.
Scalable
From SMBs to enterprises, flexible as your business grows.
Real results from service teams like yours.
“Barantum Omnichannel boosted the Oasis team's productivity in answering customer questions from many channels.”
“With the open & close ticket system, we know the share of cases handled to keep our service at its best.”
“Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.”
Omnichannel Chat plans.
Free trial on every plan. Upgrade anytime, no complicated contracts.
Standard
For teams starting to bring every chat into one inbox.
- Omnichannel inbox for all channels
- Centralized customer database
- Mobile app (iOS & Android)
- Conversation reports & dashboard
- WhatsApp Business API integration
Professional
For service teams that need chatbots, auto-distribution, and reports.
Everything in Standard, plus:
- 24/7 chatbot & auto-responder
- Automatic chat distribution
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For companies with custom workflow and integration needs.
Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Custom SLA & onboarding
Questions about omnichannel chat.
What is omnichannel chat?
A system that brings conversations from WhatsApp, Instagram, Facebook, Telegram, and email into one team inbox for faster, tidier service.
Which channels can be combined?
WhatsApp Business API, Instagram, Facebook Messenger, Telegram, website live chat, and email.
Is there a chatbot feature?
Yes. Build no-code chatbots to answer common questions 24/7 and escalate to agents when needed.
Is it connected to the CRM?
Yes. Every conversation is automatically logged to the CRM with full customer data and history.
How are chats assigned to agents?
Automatically, round-robin or by team and skill, so the workload stays balanced.
How much does it cost?
Starting from Rp897,000 per user per month. Standard, Professional, and Enterprise plans are available.
Can I try it for free?
Yes, no credit card required. Or schedule a demo with our team.
Is conversation data secure?
Yes. Barantum is ISO 27001 certified, with encryption and per-user access control.
Ready to bring every chat
into one inbox?
Tell us about your chat service needs and find the plan that fits best.
✓ No credit card · ✓ Quick setup · ✓ Support 24/7