Accelerate Support and Delight Customers with Omnichannel Chat

The benefits of CRM Omnichannel Chat for business, namely being able to increase customer loyalty, easily speed up and automate answering customer messages, increase the number of incoming messages that can be answered by agents, so that there is a history of conversation conversations.

• Get fast and responsive service
  Businesses that use Omnichannel Chat CRM can provide fast and responsive service so that customers will feel satisfied. Customers can find solutions to problems they face quickly and don't have to wait long.
• Solutions or requirements can be resolved quickly
  CRM Omnichannel Chat allows customers to get offers of goods or services that suit their needs and wants based on the customer's activity history.
• Easy to contact businesses across multiple channels
  The Omnichannel Chat CRM that is able to integrate all communication channels in one platform will make it easier for customers to get answers as fast as other channels.

Yes. However, you need to work with an Official WhatsApp Partner (WA), such as Barantum, to be able to get the WA blue tick. You need to meet the requirements for applying for the WA blue tick, such as the number used is a business number, not personal; a business in the form of a CV/PT, or a foundation; has SIUP/NIB/NPWP documents; there are supporting documents such as electricity bills, water bills or company newspaper bills; and has a company website.

Using Barantum CRM is very easy. You only need to open the BarantumChat feature to be able to reply to messages from different channels.