Barantum Product
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CRM Sales
Automate the sales cycle from lead to closing.
CRM Services
Accelerate service and improve customer experience better.
CRM Canvassing
Identify potential areas, and monitor customer visits directly
Multi Channel Inbox
Unify WhatsApp, Instagram, Facebook, and email in 1 inbox.
Automatic Chat Distribution
Route inbound chats to the right agent automatically and evenly.
WhatsApp Automation
A no-code chatbot to automate WhatsApp replies 24/7.
Live Chat Widget
A live chat widget on your website to capture visitor leads.
Auto Dialer Software
Click to call directly from the CRM, no manual dialing.
Automatic Call Distribution
Automatically route inbound calls to the right agent.
IVR Solution
A multi-level automated phone greeting menu for callers.
Predictive Dialer
Automatic dialing that only connects agents to answered calls.
Call Queue Management
Manage call queues with wait-time estimates & priority rules.
WhatsApp Blue Tick
Make your business more trusted in the eye of customers
Carousel
Display multiple products at once in a single interactive message
AI Agent
An AI Agent that responds to customers more effectively and naturally
Broadcast
Send message to many customers with only just one click
WhatsApp Form
Make filling forms easier for customers in WhatsApp
CTA Ads
Direct Potential Customers from Ads Directly to WhatsApp
Chatbot
Respond to customers every time with the replies you have specified
Personalize Message
Create more personal messages with customer names and details.
Barantum Solution
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Popular industries
Hajj & Umrah
Manage pilgrim data, automatic follow-up, and broadcast packages via WhatsApp.
Beauty & Wellness
Online booking, treatment reminders, and automated customer loyalty.
Schools & Education
Automated enrollment, parent updates, and alumni communication via WhatsApp & email.
UDD PMI
Donation schedule reminders, patient education, and inter-unit referral coordination.
Home WiFi Provider
Automatic trouble tickets, billing notifications, and customer retention.
Car Dealer
Showroom lead management, test drive follow-up, and promo broadcast via WhatsApp.
Finance & Insurance
CRM for finance & insurance: manage leads, customers, and automated follow-ups.
Automotive
CRM solution for automotive industry: dealer, workshop, and after-sales.
Car Rental
Booking, contract reminders, and rental customer database in one platform.
Contractor
Manage project leads, automate client follow-ups, and coordinate field teams.
Healthcare
Manage patient appointments, automated reminders, and centralized history.
Government
Manage public complaints, centralize citizen services, monitor divisions.
Manufacturing
Manage sales pipeline, distributor orders, and field sales teams.
Non-Profit & NGO
Manage donors, volunteers, and social campaigns with CRM & WhatsApp.
Retail & E-Commerce
Unified inbox, WhatsApp promo broadcasts, and customer behavior analytics.
Professional Service
Manage leads, automate client follow-ups, and track pipelines.
Course & Training
Automate lead follow-ups, centralize chat inbox, nurture course prospects.
Campus & University
Track enrollment leads, auto-reply inquiries, analyze student funnels.
Digital Agency
Manage leads from all channels, automate proposal follow-ups, close deals faster.
Restaurant
Manage orders & customers, broadcast promos, increase repeat orders.
Coffee Shop
Build loyal customers, send targeted promos, increase repeat orders.
Leasing
Manage credit leads & field agents, accelerate closing, monitor performance.
Insurance
Manage agents & policy pipeline, automate follow-ups, improve retention.
Bank
Efficient customer service across all channels, fast response, SLA monitoring.
Cooperative
Manage members digitally, broadcast installment billing, automate comms.
Hospital
Centralized patient service, 24-hour chatbot, automatic appointment reminders.
Logistics & Cargo
Manage deliveries & clients, auto status updates, broadcast rate offers.
Islamic School
Centralized parent-school communication, mass announcements, reduce admin work.
Law Firm
Manage clients & cases centrally, automatic hearing reminders, comm history.
Canvassing
Monitor KPI Sales Reps
Corporate
Sales Activity Tracking
Agent CS
Monitor customer service agent SLA
Telesales
Monitor telesales activity
Marketing Team
Manage campaigns, leads & automated nurturing.
Contact Center Team
Manage agents, tickets & centralized SLA.
IT & Helpdesk Team
Manage technical tickets, SLA & IT escalation.
No features found.
Popular features
Ticketing System
Manage customer service tickets from all channels automatically.
Lead Management
Manage lead pipeline & automated follow-ups in one platform.
Sales Pipeline Management
Manage deal stages visually from lead to close.
Deal Flow Management
Track deal movement speed and revenue projections.
Client Management
Manage post-sale client relationships & renewal schedules.
Customer Management
Manage the customer lifecycle in one 360° view.
Contact Management
Store & manage every business contact in one database.
Sales Tracking
Monitor sales team activity and targets in real time.
Field Sales Management
Track your field sales team with GPS check-in.
Sales Force Automation
Automate your sales team's admin tasks.
Complaint Management
Manage customer complaints with SLA & automatic escalation.
Lead Scoring
Automatically score and prioritize leads based on behavior.
Omnichannel Chat
Integrate all communication channels in one platform.
WhatsApp API
Upgrade the WhatsApp Business feature to speed up service and business sales.
Call Center
Manage business phone calls just by being connected to the internet.
Omnichannel
Manage Your business calls easily and cost-effectively with supporting features that enhance Your efficiency.
Resources
Blog
Discover insights, tips, and strategies to improve sales and customer communication
Article Guide
Learn how to use Barantum features
Video Tutorial
Watch guides to learn how to use Barantum more quickly
Feature Updates
See the latest updates and new features available in Barantum
WhatsApp Broadcast Calculator
Simulate your WhatsApp broadcast cost & closing rate.
AI Agent CS Calculator
Calculate potential CS cost savings with an AI Agent.
About Barantum
Learn more about Barantum
Why Barantum
Discover the advantages and benefits of Barantum for your business
Security
Learn how Barantum protects your system and business data
About Company
Role
for Fast and Organized Customer Service
Manage tickets, speed up responses, and track customer satisfaction from one easy-to-use customer service CRM dashboard.
4.9/5 from 1,000+ Google reviews
Trusted by 1000+ businesses and brands in Indonesia
Without a service CRM system, customer complaints pile up and responses get slow.
Complaints arrive from WhatsApp, email, and phone without neat records, so many are missed and handled late.
Supervisors cannot monitor the status and resolution time of each ticket, so SLAs are often missed unnoticed.
Agents answer repetitive questions manually, draining time and lowering customer satisfaction.
From the first ticket to resolution, manage every service interaction in one integrated platform.
Store all customer data along with their interaction and ticket history in one place.
360-degree customer profile
Complete ticket and communication history
Customer segmentation and labels
Access data anytime, anywhere
Handle every complaint as a ticket tracked from arrival to resolution.
Automatic tickets from all channels
Ticket priority and categories
SLA tracking and auto escalation
Route tickets to the right agent
Monitor team performance and customer satisfaction through a report dashboard that updates automatically.
Real-time service dashboard
SLA and response time reports
Customer satisfaction (CSAT) analysis
Export reports in a single click
Handle conversations from WhatsApp, email, and social media in one inbox.
Unified omnichannel inbox
Official WhatsApp Business API integration
Quick replies with message templates
Conversation history saved automatically
Barantum helps thousands of service teams in Indonesia respond faster and keep customers satisfied.
Easy onboarding and your team is ready to use the CRM in days, not months.
An Indonesian-speaking support team is ready to help you on every working day.
Connect your CRM with official WhatsApp and other chat channels in one system.
Suitable from SMBs to enterprises and flexible as your business grows.
Try every plan for free. Upgrade anytime, no complicated contracts.
For customer service teams starting to organize tickets and customer data.
For service teams that need ticket automation, SLA, and omnichannel.
For enterprises with custom workflow and integration needs.
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant ManagerPT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
FounderPT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project StaffBRI Insurance
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing SupervisorTada
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing ManagerRokue
A Service CRM is software to manage the entire customer service, from recording tickets, routing to agents, SLA tracking, to satisfaction reports, in one centralized platform so responses are faster and customers are more satisfied.
A Service CRM helps the team record every complaint as a ticket, monitor SLAs in real time, automate routing, and present automatic satisfaction reports so no complaint is missed.
Yes. Barantum integrates with the official WhatsApp Business API and other omnichannel channels, so every service conversation automatically becomes a ticket recorded in the CRM.
It does. All conversations from WhatsApp, email, and social media land in one omnichannel inbox so agents handle every channel from one screen.
Barantum Service CRM starts from Rp299 thousand per user per month. Standard, Professional, and Enterprise plans are available and can be tailored to your needs and business scale.
Yes. You can try Barantum Service CRM for free without a credit card, or schedule a demo with our team to see the features firsthand.
Yes. Barantum lets you set SLA targets per ticket category, monitor response and resolution times, and automatically escalate when an SLA is about to be missed.
Safe. Barantum applies high data security standards and encryption, with per-user access controls so service data can only be accessed by authorized people.
Discuss your service team needs with the Barantum team and find the CRM plan that fits best.
No credit card, quick setup, local Indonesian support