Achieve up to 90% Customer Satisfaction with Barantum CRM Service
Increase customer satisfaction and optimize your customer service team's efficiency with Barantum CRM Service features
Trusted by Businesses Across All Industries
4.9 review rating from more than 500 satisfied customers using Barantum
Issues Encountered Before Adopting Barantum Service CRM
Customer Communication Across Channels
Customer communication spread across various channels creates challenges in understanding and resolving problems
Integration of Multiple Channels in One System
With Barantum, all your communication channels are centralized in one place, making it easier to send and receive messages efficiently
Slow & Inconsisten Response
Slow and inconsistent responses make customers feel their issues are not being handled properly
Barantum Template & Auto Response Feature: Quick and Consistent Replies
Create message templates and set up automatic replies to ensure fast, consistent, and efficient responses, both during and after working hours
Difficult to Monitor Customer Complaints
Difficulty tracking complaint resolution progress and actions taken, leading to dissatisfied customers
Ticketing Feature to Track Customer Complaints
The Ticket Feature helps you monitor customer complaints efficiently, leading to quicker resolutions and improved satisfaction
Unmonitored Team Performance
Inability to track team performance causes declining customer satisfaction and inefficient team operations
Team Performance Report Feature
Sales data updates in real-time and syncs seamlessly across devices
Difficulty in Team Collaboration
Difficulty in team collaboration extends customer issue resolution time, reducing satisfaction
Various Modules for Collaboration
Barantum CRM Service offers modules such as sales, ticketing, and contacts, streamlining team collaboration and boosting customer service
Barantum CRM Service Boosts Sales Productivity and Builds Customer Loyalty
Customer
Management
Ticket
Management
Report
Management
Omnichannel
Chat
Mobile
App
Manage each personal customer problem and build loyalty
Manage and monitor customer troubleshooting tickets personally by analyzing activity history data for each customer
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Ticket pipeline
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Customer Activity History
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Customer Management
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Centralize Data
Track Ticket Status at Every Phase With Ease
Monitor the progress of all tickets in real time, based on each phase
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Ticket Allocation
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Auto Assign
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Ticket Escalation
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Ticket SLAs
Monitor Your Customer Service Team's Performance with Greater Accuracy.
Monitor customer service team performance during customer interactions to assess KPIs more accurately
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Service KPI Report
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Export Report
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Service SOPs
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Service History
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SLA Agent
Connect With Customers Across Any Channel
Integrate multiple communication channels into one system to simplify customer service
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Messaging Integration
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Social Media Integration
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Call Center Integration
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Other system integration
Communicate With Customers Using Any Device
Interact with customers effortlessly from any device, anywhere
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Remote Sales
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GPS Live Tracking
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Realtime Reports
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Data up-to-date
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Available on IOS & Android
Notification Reminder
Other Features to Support Your Service
Activity Management
Manage and monitor every agent's activity in real time
Surveys Management
Understand customer needs and their opinions on your business
CSAT
Measure customer satisfaction and loyalty with CSAT & NPS
Omnichannel Chat
Centralize communication channels in one system for efficient customer interaction
Call Center Integration
Cloud call center integration requiring only an internet connection
Sales Script
Create standardized customer interaction methods for consistency and improvement
Barantum Achievements
Barantum Contributions For
Digitalization of Indonesian Business
+5000 active Barantum users
increased their productivity by up to 90%
85% accelerate customer service
for Indonesian businesses
40% reducing churn rate
business customer in Indonesia
25% increase in
Indonesian business sales
+100 sectors of industry are educated
about the importance of business digitalization
With Barantum collaborating with SiCepat, we can achieve 45% efficiency because incoming calls can be assisted by IVR
Syara
Head of Customer Services
SiCepat Express
Anteraja's Service More Efficient with Centralized Data Reports on CRM System
Mutiara Muslim
Head of Digital IT Office
Anteraja
Call Center feature of Barantum helps increase productivity by 90% and exceeds the expectations of the BRI Insurance team.
Nuni Apriana
Project Staff
BRI Insurance
Our efficiency has improved as we can monitor SLAs more quickly. Furthermore, it facilitates consultations with doctors as it can be accessed anytime and anywhere.
Natali Ardianto
Chief Executive Officer
Lifepack.id
VIVA Pharmacy: Reaches Millions of Customers with Barantum Omnichannel
M. Edi Irfandianto
Marketing Insight & CRM SPV
Viva Apotek
The Barantum Omnichannel CRM Application is 85% Helpful in Serving Rokue Customers
Inne Rettiani
Sales Marketing Manager
Rokue
The SLA we used to have was very long. However, after using Barantum the SLA is shorter and more targeted to our merchants.
Nethania Dinari Ramadhani
Enterprise Excellence Lead
MokaPos
Barantum Omnichannel Boosts Jackal Holidays Call Center Agent Performance by 85%
Dian Melinda Arifin
Founder
PT Jackal Holidays
Waterco: Manage Report Data More Effectively with Barantum System
Fajar Nugroho Widiyanto
General Manager
Waterco
Barantum Omnichannel Speeds Up Oasis' Response Time by 50%
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
Frequently Asked Question
Barantum CRM Customer Service is a practical solution that is widely used by thousands
users to improve service and business sales.
Various excellent features on Barantum
CRM Customer Service, such as omnichannel, round robin, IVR, chatbot, and CSAT are able to make
your customer journey better. Your customer service agent is also able to respond to customers
quickly so that customers do not have to wait a long time.
CRM Customer Service is a business strategy to improve customer service by increasing interactions between companies and customers so as to create customer satisfaction and loyalty.
- Operational Efficiency
- Deeper understanding of customer needs and wants
- Increase customer satisfaction in the long term
- Improve sales team
- Reach more customers
Yes you can! By using CRM Customer Service, You can divide the work of each agent equally by using the Round Robin feature.
- Realtime notifications: Notifications in real time to minimize loss of potential customers.
- Multi-channel integration: Make unlimited concurrent calls on the same number.
- Call recording: Monitor each agent's calls with customers and make better business decisions.
- Call analysis: Get detailed analysis of all the campaigns you run with information about the status of each call.
- Reports: Know how your team is performing on calls. Get detailed daily reports with statistics.
Yes, CRM Customer Service can be integrated into your various business channels, starting from email, phone and social media.
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