Security Overview

Barantum CRM & Call Center provides Software as a Service(SaaS) products to millions of users indonesia to solve their business problems. Security is a key component in our offerings, and is reflected in our people, process, and products.

Our security strategy

Barantum being a custodian of customers' data, a multi-fold model of security architecture, robust product delivery and highly resiliant service platform, are the key tenets of it's service delivery.

Protecting your data

Multi-tiered data security model

Secure Product Build

End-to-end security in product lifecycle

Highly Resilient Architecture

Always lights-on for your business

Protecting your data

We understand the value of data. With our robust system of data safeguards, we allow you to focus on the data rather than on its security

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Malware & Spam Protection

Malware and Spam protection applied based on latest threat signatures and supports real-time scanning and security.

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Access Controls

Role-based access that enforces segregation of duties, two-factor authentication and end-to-end audit trails ensuring access is in accordance with security context.

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Encryption

We encrypts customer data stored at rest by default, with no additional action required from you. Data is automatically encrypted prior to being written to disk.

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Management Plane

Secure administrative tunnel with IP addresses secure connection to the servers for administrative purposes, through a bastion host.

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DevOps Squad

Our DevOps sprints are powered by a multi disciplinary Squad of members including the Product Owner, Squad Lead, Tribe Lead and Members, and Quality Assurance.

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Quality Assurance

Builds are put through a stringent functionality tests, performance tests, stability tests, and Ux tests before the build is certified "Good to go".

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Code Review

All changes are tested by the Quality Assurance team and criteria are established for performing code reviews, web vulnerability assessment, and advanced security tests.

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Version Control

Source Code is managed centrally with version controls and access restricted based on various teams that are assigned to specific sprints. Records are maintained for code changes and code check-ins and check-outs.

Secure Product Build

Information security and data privacy requirements are baked into every release cycle and form part of the blueprint considerations of the product.

Highly Resilient Architecture

The architecture is built with resiliency in mind that ensure high availability for the product and data.

Component Redundancy

All components are deployed in mode across multiple availability zones configured in active - active mode behind a load balancing service.

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Data Backup

We run full backups once a week and incremental backups everyday. Backup data in a DC is stored in the same location and encrypted at rest, as the original data. We additionally restore and validate backups every week. All backed up data is retained for three months.

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Capacity Management

Proactive capacity monitoring based on conservative thresholds and on-demand capacity expansion capability through our highly elastic hosting partners.

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Security Operations

Situation awareness through the detection, containment, and remediation of any suspected or actual security incidents. Tactical rules and data sensors are configured to provide suitable early warnings and alerts.

Summary of our Policies

Barantum CRM & Call Center has never sold your information to someone else for advertising, or made money by showing you other people's ads, and we never will.

Collects and Control Informations

We only collect the information that you actively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us.


Processes on your behalf informations

You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.

General Informations

We will disclose personal information if it's necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users' safety.



Security Conclusion

Security of your data is your right and a never-ending mission of Barantum CRM & Call Center Solutions. We will continue to work hard to keep your data secure, like we always have. For any further queries on this topic, feel free to contact us.

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