CRM Sales
Automate the sales cycle from lead to closing.
CRM Services
Accelerate service and improve customer experience better.
WhatsApp Blue Tick
Make your business more trusted in the eye of customers
Carousel
Display multiple products at once in a single interactive message
AI Agent
An AI Agent that responds to customers more effectively and naturally
Broadcast
Send message to many customers with only just one click
WhatsApp Form
Make filling forms easier for customers in WhatsApp
CTA Ads
Direct Potential Customers from Ads Directly to WhatsApp
Chatbot
Respond to customers every time with the replies you have specified
Personalize Message
Create more personal messages with customer names and details.
CRM Canvassing
Identify potential areas, and monitor customer visits directly
Automatic Integration
Omnichannel Chat
Integrate all communication channels in one platform.
WhatsApp API
Upgrade the WhatsApp Business feature to speed up service and business sales.
Call Center
Manage business phone calls just by being connected to the internet.
Role
Canvassing
Monitor KPI Sales Reps
Corporate
Sales Activity Tracking
Agent CS
Monitor customer service agent SLA
Telesales
Monitor telesales activity
Industri
CRM Finance
It is practical to manage customer data and increase business revenue.
Why should Barantum CRM, Chat WhatsApp, & Call Center?
Grow Your business with the best cloud solutions and after sales service
Increase service and sales productivity in one Barantum system
Trusted by Businesses Across All Industries
4.9 review rating from more than 500 satisfied customers using Barantum
Choose Product:
The all-in-one solutions for everything you need to increase sales, provide the best service to customers, and monitor team performance in one Barantum CRM application
For every business type. Solutions to Simplify Sales Management
Rp299k
per user per month (min 3 users) minimum payment for 1 year
See Features
Close Features
Lead Management
Sales Management
Product Management
Module Saleskits
GPS Check In & Out (Can Add Photos)
Document Module With 1GB / User Storage
Comments and Notifications Module
Module Tags
Standard Report Dashboard Settings Management
Consumer Contact Data Management
Consumer Company Data Management
Custom Field Management
Data Access Right Sharing Management
Management of Rights Create, Edit & Delete Data
Module Settings Management
Standard Open API access (1 API call per second)
Access Team & Users Settings
Export and Import Data
Android and iOS Apps
Support Standard
Free System Update
Lifetime Support *According to applicable regulations
For all types of businesses. Improve Customer Service and Satisfaction
Project Management
Ticket & Bulk Management
SLA Management
Escalation Management
Module Internal FAQ
Module Survei Kepuasan Pelanggan
Best Package
For all types of businesses. A more complete solution. Increase automation in Your company
Rp599K
GPS Offline Mode
Live GPS Attendance
Module Survey
Module Marketing
Module Approval
e-Signature (Android & iOS)
Module Email
Module Quotation
2 GB / User Storage Documents
Manage and define automation that will run in Your Barantum CRM
Workflow Management
Management of Standard Report & Custom Report Dashboard settings
Priority Support
* All Customs require additional man-days
Customize features and services to fit any business, from small to large scale.
Consult The Price
Investments based on needs and level of complexity
Contact Barantum Consultant
Custom Whitelable Logo
On-Premise Solutions
Middleware Service
Dedicated Barantum Account Manager
System Customization per Man-Days
Document Module with more than 2 GB / User Storage
More than 5 additional Customization Reports
Customize Workflow
Customize Features
Customize Integration
Customize API
Money Back Guarantee
Support 24 Hours 7 Days
Show All Features
Hide All Features
Sales CRM
Services CRM
Features and services that can be customized to Your needs
Sales CRM (Standard)
Services CRM (Standard)
Professional
Enterprise
5 Customization
More than 5 Customization
1 GB
2 GB
> 2GB
Add On
Implementation, Setup & Training assistance services
Additional to help Your company in installation, implementation and training for users in using Barantum CRM
Full Services
Full support from Barantum's team for system installation and implementation, including private training so that you and your team are ready to use the Barantum system optimally.
Self Services
Installation and implementation of the system is done by yourself with the help of guidance from Barantum. As well as online training that can be followed according to schedule
Free
The Barantum application works by collecting, storing, and managing data from various sources, ranging from customer information, activity history, purchases, to customer service in one centralized system.
At Barantum, we always take data security seriously. Our systems are housed in world-class data centers that are protected and under 24-hour surveillance. We ensure that our applications are always updated with the latest security versions. The security of our clients' data is number 1 for us, incoming data will always be protected with high-level protection.
We accept payments by bank transfer or credit card.
You can change Your package on the subscription settings page and you can choose the package you want.
Yes, you can cancel Your package at any time.
You can contact us via email support@barantum.com. Barantum will be happy to help and answer Your questions and needs.
Centralize all customer messages from multiple channels with Barantum Omnichannel Chat. Start being more efficient in responding to customer messages and increase customer satisfaction when interacting with Your business.
For all types of businesses. The right solution for those who want to use omnichannel for the first time
Rp897k
Include 3 users per month minimum payment 1 year
Next user addition Rp299k / user per month
Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
Standard Chat Open API access
Document Module with 1 GB / user storage
Simple Chatbot Autoresponder Office Hour
Customer Satisfaction Survey Module
Internal FAQ Module
Tags Module
Ticket Management + Bulk Tickets
Multi Admin Management
Management of Distribution of Data Access Rights
Management of create, edit, & delete data rights settings
Field Management Custom
Multi Admin Handles 1 Chat
Block spam numbers
Team and User Access Settings
Export & Import Data
Android and IOS apps
Standar Service
Free Update Systems
Lifetime Support Subject to Applicable Conditions
For all types of businesses. A more complete solution for interaction between Your business and Your customers.a
Rp1.797k
Next user addition IDR 599k / user per month
Integration of 1 Email domain, 1 Tokopedia account, and 1 Shopee account
Integration of 1 Live Chat account
Integration 1 Jira account
Integration 1 Business Google Review
Open API Chat + Chatbot Access
Document Module with 2 GB / User Storage
Advanced Chatbot For Auto Reply During Business Hours (Unlimited Chatbot Flows) *(There is an implementation fee)
Scheduling message delivery
5 additional Custom Reports
For All Types of Business. Customizable solutions to suit Your business needs with a large number of customers
Investment based on needs and level of complexity
Change App Logo With Your Company Logo
Document Module with more than 2 GB / User storage
Chatbot Autoresponder Custom
Chatbot API Custom
Workflow Custom
Report Custom
Features Custom
Modules Custom
Integration Custom
API Custom
Dedicated Barantum Project Manager
System customization per man-days
All Packages Are Included
Self-service guide for managing WhatsApp Masking & Blue Tick *Terms and Conditions Follow Meta
Monthly Active Users (MAU) are unlimited
Agent Performance Report Dashboard and Message Activity
Personalize WhatsApp blast messages
Upload/import contact for WhatsApp blasting
Unlimited WhatsApp Blast *Maximum conditions per day following Meta Terms
Multimedia message template for broadcast
Automatic message allocation to agents (Round Robin)
Message template for quick reply
Handling messages with Agents and Autoresponder Chatbots
Conversation history is stored and cannot be deleted by agents
Auto-Save contact and customer profiles
Added customer profile details
The first 1,000 WhatsApp chats are free, then IDR 275 per message. (As of November 1, 2024, all incoming messages/services initiated are free without maximum limit)
Standard
> 2 GB
+5 Customizations
lang.LBL_OMNICHAT-ENTERPRISE-1
All messages received and outgoing with WhatsApp channels are charged with the following details.
Authentication
The message template category used to send messages contains usage authentication or OTP
Rp367
Per message template for Indonesia number
Utility
The message template categories used to send messages are informative or notification in nature
Marketing
A category of message templates used to send promotional messages related to product or product services
Rp597
Services
The category of templates in which the message is initiated or initiated from the customer to the business
Rp275
Rp0
No charges for conversations (free)
* For incoming/outgoing messages originating from countries other than Indonesia, a different fee will be charged.
Advance Chatbot Auto Reply Implementation Services
Services for implementing Advance Chatbot for auto-reply in Your Omnichannel Chat
Additional WhatsApp Number
Each additional integration of 1 new WhatsApp number
Rp100K
Per number per month
Additional Instagram Account
Each additional integration of 1 new account
Per account per month
Additional Telegram Account
Additional Line Account
Additional Google Review Account
Each additional integration of 1 new email
Rp350K
Additional Email Integration
Additional Livechat Account
Additional Tokopedia Account
Rp500K
Additional Shopee Account
Additional Facebook Account
Call Center is an application that makes it easier for companies to interact with customers via telephone calls.
For all types of businesses. Solutions for medium-sized businesses with low phone activity.
per user per month (min 3 users) minimum payment 1 year
Next user addition IDR 299k / user per month
Custom Queue Flow
Open API Call Standard Access
Incoming Phone Notifications Via Desktop
Recording Module With 1 GB Storage / User
Internal FAQ's Module
Outbound Route
Standard Support
Lifetime Support *According to The Current Arrangment
For all types of businesses. Solutions for medium-sized businesses and medium-sized phone calls
Wallboard Real Time Inbound and / or Outbound
Recording Module with 2 GB / User Storage
Black / White List Number Module
Contact History
Call Center Report Pro *(There is an implementation fee)
5 Additional Custom Reports (Additional Man-Days)
Robo Call
*All customs require additional man-days
For all types of businesses. Solutions for large scale businesses with large amounts of phone activity.
Module Recording With More Than 2 GB / User Storage
Barantum Project Manager Dedicated to You
Barantum Account Manager Dedicated to You
System Customization Per Man-Days
Queue Custom
More Than 5 Additional Custom Reports (Additional Man-Days)
Agent Performance Report Dashboard and Call Activity
Agent Console Login and Logout
Extension Number to Receive and Make Calls
Interactive Voice Recording for Autoresponder incoming calls
Transfer calls (Escalation)
Paging and Intercom
Boss-Secretary Solution
Restrict Outbound Calls by PIN Codes
Conference Call
Spy Call, Whisper Call, & Join Call
Voice Mail
Operator Panel
Ring Group
Caller ID
Time Conditions Office Hour
Call Agent Monitoring
Internet Network Stability Monitor Tools for telephone
Additional Call Recording Storage 10 GB
+10GB
+ 5 Customization
Concurrent Lines
SIP Trunk local / GSM number
Available Special Number (XYZ) / Premium Number (140XYZ, 1500XYZ, & 150XYZ) / Toll Free (0800 1 ABC XYZ) with additional activation fees, subscription fees, and incoming / outgoing telephone fees
Rp625k
Per month
Implementation of Text-To-Speech
Convert text to speech automatically. This feature helps you more easily to convert long text to speech automatically without having to convert it manually.
Click To Call API Connector
Connect Your app or website with Barantum Call Center to add a "Click to Call" button. With this feature, customers can easily call the destination number with just one click.
Rp125K
/ month per agent
Text-To-Speech Balance Package
This package includes the Text-to-Speech feature and basic implementation of the system at a cost of IDR 20,000,000 per 1 million characters (Barantum Robot standard).
Rp250K
/ 1 million characters
Rp2.000.000
Per man-days
Barantum Achievements
+5000 active Barantum users increased their productivity by up to 90%
85% accelerate customer service for Indonesian businesses
40% reducing churn rate business customer in Indonesia
25% increase in Indonesian business sales
+100 sectors of industry are educated about the importance of business digitalization
#WhatTheySay
With Barantum collaborating with SiCepat, we can achieve 45% efficiency because incoming calls can be assisted by IVR
Syara
Head of Customer Services SiCepat Express
Anteraja's Service More Efficient with Centralized Data Reports on CRM System
Mutiara Muslim
Head of Digital IT Office Anteraja
Call Center feature of Barantum helps increase productivity by 90% and exceeds the expectations of the BRI Insurance team.
Nuni Apriana
Project Staff BRI Insurance
Our efficiency has improved as we can monitor SLAs more quickly. Furthermore, it facilitates consultations with doctors as it can be accessed anytime and anywhere.
Natali Ardianto
Chief Executive Officer Lifepack.id
VIVA Pharmacy: Reaches Millions of Customers with Barantum Omnichannel
M. Edi Irfandianto
Marketing Insight & CRM SPV Viva Apotek
The Barantum Omnichannel CRM Application is 85% Helpful in Serving Rokue Customers
Inne Rettiani
Sales Marketing Manager Rokue
The SLA we used to have was very long. However, after using Barantum the SLA is shorter and more targeted to our merchants.
Nethania Dinari Ramadhani
Enterprise Excellence Lead MokaPos
Barantum Omnichannel Boosts Jackal Holidays Call Center Agent Performance by 85%
Dian Melinda Arifin
Founder PT Jackal Holidays
Waterco: Manage Report Data More Effectively with Barantum System
Fajar Nugroho Widiyanto
General Manager Waterco
Barantum Omnichannel Speeds Up Oasis' Response Time by 50%
Andri Dwi Yulianto
Customer Service Assistant Manager PT Oasis Waters International
Ask anything about the product, price, implementation and others
It's Time for You to Become Part of Thousands of Successful Customers with Barantum & Be Part of the Change!