There are 3 important stages in running this CRM, namely:
a. Acquired new customers
The main goal of a business is to get as many customers as possible. For that, you have to provide the best service and provide solutions to meet their needs so they can buy Your products immediately.
b. Adding Value from Customers (Enhanced)
The next stage of CRM is to add value from customers. Customer value or what is commonly called Customer Lifetime Value is the total value of revenue that you can get from customers. For how you can do an upgrade strategy selling or cross-selling.
c. Retain customers
The last stage of CRM is to retain existing customers. By continuing to provide the best service to them, maintaining good relations, listening to suggestions and input from customers. Which you can use as evaluation material to improve Your service and product features so that customers still want to survive and continue to use Your product.