Customers ask on your website. Continue on WhatsApp. Call to confirm.
Can your team keep up?
Barantum unifies every communication channel into one conversation.
Customers only tell their story once. AI Agent and your team pick it up without starting over.
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See how Barantum omnichannel works
See how chats from Live Chat, WhatsApp, Instagram, email, and other channels land in one inbox. No sign-up needed.
1,000+ businesses in Indonesia trust Barantum
Your customers have switched channels. Their conversations got left behind.
Every channel has its own app, account, and history. The result is not just hassle, but lost sales.
Customers have to repeat themselves
They ask on the website, get asked again on WhatsApp, then explain it all over the phone. Every repeat erodes trust.
Chats get buried across apps
Live Chat, WhatsApp, Instagram, and email are open in different tabs. Messages answered too late go to your competitors.
Your team works without context
History sits on another agent's phone, notes live in a spreadsheet. When agents change, the prospect starts from zero.
Open more ways for customers to reach you. Manage them all in one inbox.
Barantum turns all of that into one conversation. Customers choose any channel, while your team works in one place with the same history.
From the first chat to a loyal customer.
Capture Leads
Every question from Live Chat, WhatsApp, social media, marketplaces, and phone becomes a lead instantly. No chat gets buried.
Greets customers within seconds, 24/7Close Deals
Leads are qualified, routed to the right salesperson, and followed up automatically until the deal closes. Managers see the whole pipeline clearly.
Lead qualification SoonRepeat Orders
Order status, complaints, billing, and repeat orders are handled in the same conversation, with each customer's full history.
Handles routine requests SoonWhy businesses choose Barantum
Meta Business Partner
Official WhatsApp Business API partner, so pricing changes are handled by a team that knows the rules.
ISO 27001
Internationally certified customer data security.
Mobile app
Your team can reply to chats and track customers from the iOS & Android app.
Support 24/7
Guided onboarding until Live Chat is running on your website and app.
They have already felt the difference.
“Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.”
“With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.”
“Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.”
One conversation, from chat to closing.
Start with the omnichannel inbox, then add CRM and call center. All of them share the same customer history.
CRM Sales & Service
Visual pipeline, GPS tracking for field teams, follow-up automation, and real-time reports for managers.
- Drag-and-drop pipeline
- GPS & attendance for field sales
- Reminder & target automation
- iOS & Android mobile app
Omnichannel & WhatsApp API
WhatsApp Business API, Instagram, email, and live chat — all in one inbox. One team, every channel, nothing missed.
Agent answers customers 24/7- Official blue tick (Meta Verified)
- Broadcast to hundreds of thousands of contacts
- Website & app Live Chat
- Templates & {{name}} personalization
Cloud Call Center
IVR, automatic queues, recording of every call, and per-agent performance reports — no expensive hardware.
- IVR & auto-routing
- Auto-recording of every call
- Agent performance dashboard
- Direct CRM integration
Customers switch channels.
Now your team always keeps up.
Live Chat, WhatsApp, Instagram, email, and phone in one conversation. Customers only tell their story once.
✓ No credit card · ✓ Guided onboarding · ✓ Support 24/7