Meta Business PartnerOne CRM Platform for Sales, Field Teams, and Customer Service
Bring customer data, team activity, and service processes together in Barantum CRM so every team works faster with better visibility.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
When Sales, Field Teams, and Service Work Separately
Disconnected customer data and activity make sales, field visits, and customer service difficult to track.
CRM Sales: Missed Follow-Ups
Leads, pipeline status, and follow-ups are scattered, making sales opportunities easy to miss.
CRM Canvassing: Unrecorded Field Activity
Field visits and locations are difficult to monitor when reporting is still handled manually.
CRM Service: Inconsistent Customer Responses
Customer complaints and history are spread across channels, causing delayed or contextless responses.
Three Solutions for Every Customer-Facing Team
Support Sales, Canvassing, and Service teams with measurable workflows in one CRM platform.
Sales Pipeline Management
Visualize every deal stage in a pipeline view that is easy to monitor and manage.
Track every deal status visually
Estimate value and closing probability
Automatic follow up reminders
Sales targets per rep and team
Centralized Customer Database
Store all prospect and customer data along with their interaction history in one place.
360-degree customer profile
Complete communication history
Customer segmentation and labels
Access data anytime, anywhere
Sales Reports and Analytics
Monitor team performance and sales trends through a report dashboard that updates automatically.
Real-time sales dashboard
Activity report for each rep
Conversion analysis per pipeline stage
Export reports in a single click
Field Prospect and Customer Management
Access and update customer data directly from the visit location.
Customer database in your pocket
Notes for every visit
Add new prospects in the field
Automatic sync with the CRM
GPS-based Visit Check-in
Ensure every visit is verified by location and time accurately.
GPS-based check-in and check-out
Visit proof photos
Automatic location verification
Neatly stored visit history
Real-time Activity Reports
Monitor field team productivity directly from the dashboard.
Real-time activity dashboard
Visit reports per sales rep
Target achievement analysis
Export reports in a single click
Service Ticket Management
Handle every complaint as a ticket tracked from arrival to resolution.
Automatic tickets from all channels
Ticket priority and categories
SLA tracking and auto escalation
Route tickets to the right agent
Service Reports and Analytics
Monitor team performance and customer satisfaction through a report dashboard that updates automatically.
Real-time service dashboard
SLA and response time reports
Customer satisfaction (CSAT) analysis
Export reports in a single click
Unified Omnichannel Service
Handle conversations from WhatsApp, email, and social media in one inbox.
Unified omnichannel inbox
Official WhatsApp Business API integration
Quick replies with message templates
Conversation history saved automatically
Every Team Works from the Same Data
From the first lead to after-sales service, every customer interaction stays connected and easy to act on.
CRM Sales that Protects Every Opportunity
Monitor pipelines and follow-ups without missing opportunities.
CRM Canvassing for Field-Team Visibility
Monitor field visits and activity in real time.
CRM Service for Faster Customer Care
Handle tickets with SLAs and customer context.
Connected Customer Data
Every team works from the same customer data.
Barantum CRM Pricing
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For sales teams starting to organize their pipeline and customer data.
- Sales pipeline & deal management
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Sales reports & dashboard
- WhatsApp Business API integration
Professional
For sales teams that want follow-up automation and measurable targets.
- Everything in Standard, plus:
- Follow-up automation & reminders
- Sales target & KPI management
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions About Barantum CRM
Barantum CRM is a platform for managing customer data and team activity in one place, from sales processes and field visits to customer service.
Barantum provides CRM Sales for sales teams, CRM Canvassing for field teams, and CRM Service for customer service operations.
CRM Sales manages leads and pipelines, CRM Canvassing monitors field activities and visits, while CRM Service manages tickets, SLAs, and customer service history.
Yes. Customer data and history can support cross-team work, making processes from sales to after-sales service more connected.
Barantum can integrate with the official WhatsApp Business API to help teams manage customer communication according to their product and workflow needs.
CRM Canvassing helps teams monitor visit schedules, check-ins, locations, and field activity reports more effectively.
Barantum CRM packages start from Rp299 thousand per user per month. Standard, Professional, and Enterprise options can be tailored to your business needs and scale.
Yes. You can try Barantum CRM for free or schedule a demo with the Barantum team to discuss the most suitable solution.
Ready to Unite Your Business Operations with Barantum CRM?
Discuss your CRM needs with the Barantum team and find the solution that fits best.
No credit card, quick setup, local Indonesian support
