Official Meta Business Solution Provider

Collect Customer Data Directly with WhatsApp Form

Capture leads, book appointments, and collect feedback directly from WhatsApp. Data automatically flows into Barantum CRM

Without Credit Card

Trusted by 1000+ businesses and brands in Indonesia

What Can WhatsApp Forms Be Used For?

Upload Your Customer Contact

Build an automated prospect database from WhatsApp without the need for external forms. Send forms directly in the chat, and all data flows into Barantum CRM in real time

Form for webinar registration, product demos, or request for quotation

"Click to WhatsApp" Ads that immediately send a pre-filled form

Appointment Booking

Allow customers to set up a schedule for meetings, consultations, or services directly via WhatsApp without back and forth chatting

Booking appointments for vehicle service or restaurant reservations

Event registration with limited time slots

Scheduling meetings with consultants, doctors, or property agents

Customer Feedback

Gather customer opinions practically via WhatsApp. The feedback form is sent automatically after a transaction; customers simply fill it out directly in the chat

Review form after product or service purchase

Feedback for customer service improvement

Customer satisfaction surveys (CSAT/NPS)

Additional Features to Support Your Service

Deals Management

Track every sales opportunity from start to close in one centralized dashboard.

Ticket Management

Manage and follow up every customer request to ensure no case is missed

WhatsApp Call

Make or receive direct WhatsApp calls for faster, more personal customer interactions.

Click to WhatsApp Ads

Analyze agent performance to improve customer service.

Multi Admin

One Business Number Accessible by Multiple Admins Simultaneously

Routing Agent

Automatically route chats to the right agent

Block Spam Numbers

Block spamming numbers or numbers you don't want

AI Agent

A smart assistant that replies to customers 24/7

Price & Package

One product for all your omnichannel needs

Standard

For all types of businesses. The right solution for those who want to use omnichannel for the first time

Rp897k

Include 3 users per month
minimum payment 1 year

Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number

Integration of 1 TikTok Chat Account

New

Standard Chat Open API access

Document Module with 1 GB / user storage

Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours. Exclusive to WhatsApp
*Implementation fees apply

Customer Satisfaction Survey Module

Comments and Notifications Module

Internal FAQ Module

Tags Module

Sales Management

Ticket Management + Bulk Tickets

Multi Admin Management

Management of Distribution of Data Access Rights

Management of create, edit, & delete data rights settings

Consumer Contact Data Management

Consumer Company Data Management

Field Management Custom

Multi Admin Handles 1 Chat

Predefined Source

New

WhatsApp Catalog

New

WhatsApp Form

New

Block spam numbers

Team and User Access Settings

Export & Import Data

Android and IOS apps

Standar Service

Free Update Systems

Lifetime Support
Subject to Applicable Conditions

Professional

Best Package

For all types of businesses. A more complete solution for interaction between Your business and Your customers.a

Rp1.797k

Include 3 users per month
minimum payment 1 year

All Standard plan features with other additional features

Integration of 1 Email domain, 1 Tokopedia account, and 1 Shopee account

Integration of 1 Live Chat account

Integration 1 Jira account

Integration 1 Business Google Review

TikTok Marketplace

Soon

Open API Chat + Chatbot Access

AI Agent

New

Document Module with 2 GB / User Storage

Simple Autoresponder Bot Automatically replies to customer messages during and outside working hours. Available for WhatsApp, Email, Telegram, Instagram, Facebook, Tokopedia, Shopee, Google Review, Live Chat, Line, and Jira.

Scheduling message delivery

Workflow Management

5 additional Custom Reports

Priority Support

* All Customs require additional man-days

Enterprise

For All Types of Business. Customizable solutions to suit Your business needs with a large number of customers

Consult The Price

Investment based on needs and level of complexity

Contact Consultant

All Professional package features with additional optional features

Change App Logo With Your Company Logo

On-Premise Solutions

Middleware Service

Document Module with more than 2 GB / User storage

Chatbot Autoresponder Custom

Chatbot API Custom

Workflow Custom

Report Custom

Features Custom

Modules Custom

Integration Custom

API Custom

Dedicated Barantum Project Manager

Dedicated Barantum Account Manager

System customization per man-days

Money Back Guarantee

Support 24 Hours 7 Days

* All Customs require additional man-days

Why Choose Barantum

World Class Security

Barantum is GDPR compliant, and ISO 27001 certified to keep your interactions secure.

Learn More About Barantum Security

Integrate Many Channels

Easily integrate your communication channels in one place

Faster and More Responsive Service

Barantum support team is quick to respond & helps resolve any issues you encounter

Trusted by 1000+ Businesses in Indonesia

How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction

50%

Improved Customer Response

Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.

Andri Dwi Yulianto

Customer Service Assistant Manager
PT Oasis Waters International

85%

Improved Call Center Performance

With the open & close ticket system, we know the percentage of cases handled to ensure maximum service

Dian Melinda Arifin

Founder
PT Jackal Holidays

85%

Customer Service Improvement

Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed

Inne Rettiani

Sales Marketing Manager
Rokue

Frequently Asked Question

What is a WhatsApp Form?

It is an interactive form that is sent and filled out directly within WhatsApp. Customer responses are automatically recorded in Barantum CRM

Is an official WhatsApp API account required?

Yes. Barantum is an Official Meta Business Solution Provider and will assist with the activation process until it's ready for use

Does the data flow into the CRM automatically?

Yes. Every form submission creates/updates contacts, leads, and follow-up activities in the CRM

How long does the implementation take?

It usually takes 1–3 working days after the business WhatsApp number is active

Can it be integrated with websites/ads?

Yes. Forms can be triggered from Click-to-WhatsApp ads, QR codes, or buttons on your website/landing page

What about data security?

Data is securely stored and complies with Barantum's best security practices. You manage your team's access permissions from the dashboard

Is there a free trial?

Yes, there is. Try it for free without a credit card. Core WhatsApp Form and CRM features can be tested before subscribing

Ready to Turn Chats into Paying Customer?

Take the first step. Try WhatsApp Form now or contact our team for more details

Contact Sales

It's Time for You to Become Part of Thousands of Successful Customers with Barantum & Be Part of the Change!