Terms and Conditions

Use of Software

Barantum gives Customer the right to access and use Barantum CRM Services or Barantum Call Centers through Barantum Website with the usage roles that have been determined for Customer, according to the type of service Customer choose. This right is non-exclusive, non-transferable and depends on this agreement. Customer acknowledge and agree, depending on any written agreement that applies between the Customer and Invited Users, or other applicable laws:

1. That it is the responsibility of the Customer to determine who gets access as an Invited User and the type of roles and rights they have to access the type of data Customer have;

2. That the Customer is responsible for all uses of the Service by Invited Users;

3. That the Customer's responsibility to control every level of access for Invited Users to the relevant organization and services at any time, and can withdraw or change the access or access level of Invited Users at any time, for any reason;

4. If there is a dispute between the Customer and the Invited User regarding access to any organization or service, the Customer must make a decision and arrange access or the level of access to the Invited User's Data or Service will be available, if any.

5. Barantum records every detail of Customer activities involving the addition, modification, and deletion of Data into a change log, which is retained for up to 1 year from the date of the activity.

6. Barantum reserves the right to enforce a Fair Usage Policy (FUP) for Customers who are suspected of misusing Barantum's service features. Such misuse includes, but is not limited to, excessive, unreasonable, or improper usage that deviates from the intended purpose of the service.

Software Misuse

Barantum adheres to international security standards, namely ISO 27001, and consistently follows privacy policies. Consequently, Barantum maintains the confidentiality of Your data and does not conduct detailed inspections of every action you take as a user of the Barantum system. Except as required by authorities and/or if there are indications of violations of legal regulations or provisions as stated in this Article and Article VIII section 6, Barantum reserves the right to investigate such violations. The results of the investigation may be used by Barantum to suspend or cancel the account without prior notice and without refunding any payments made.

You bear full responsibility for the use of the system and are obligated to operate it in accordance with applicable laws, including but not limited to refraining from using the system for fraud, gambling, coercive debt collection, extortion, and any other activities that contravene legal regulations.

Availability of Our Services

1. Service :

   Our service has a guarantee of 95% minimum monthly uptime. If our service fails below 95% uptime, then our customers have the right to submit reports and get compensation on a prorated basis according to the unavailability of our services.

2. Support Services :

   Our Support Services are available through 3 ways:

   1. Chat via Website : 08.00 – 17.00 WIB, Monday - Friday

      *Chats received outside of working hours will be responded to via email within the next 24 business hours.

   2. Calls : 08.00 – 17.00, Monday - Friday
   3. Email : 08.00 – 17.00, Monday - Friday

      *Emails received outside of working hours will be replied to within the next 24 business hours.

For support services, feedback, and complaints, customers are required to send requests to the email support@barantum.com or via WhatsApp at 0812-8188-8636 to obtain a queue ticket number to be supervised by the Quality Service Assurance and Barantum management.

All communications via personal WhatsApp or WhatsApp groups will not receive a service ticket number and are outside the scope of Barantum's official service warranty.

Customer Obligations

1. Payment Obligations

   Charge for Access Fees will be made according to the agreed-upon period (yearly or every 6 months) from the date Customer start subscribing to Barantum Services. All bills are access fees for future usage period. Barantum will continue to make bills for Customer according to the maturity date until this agreement is terminated in accordance with clause X.

   Every payment transaction should be made only to Barantum's official bank account, which is BCA with account number 528-0299-199 under the name of PT Kosada Group Indonesia, or through the virtual account link under Barantum's name as stated on the official Barantum invoice.

   Fees originating from third parties, such as:

   1. Outgoing and/or incoming call charges
   2. Outgoing and/or message charges on channels like WhatsApp Business API or other channels

   The fees are subject to changes at any moment, following the regulations of the third-party service providers mentioned above.

   Phone bills and incoming/outgoing WhatsApp messages billed by Barantum may incur additional charges or refunds if there are changes in charges from the operator and/or Meta. Barantum reserves the right to charge the Customer for any difference in service usage fees, including but not limited to charges arising from usage by Users who have not yet been billed or are not included in the billing process in accordance with the applicable billing cycle.

   The displayed deposit balance information in Barantum Services may not be in real-time. It will be adjusted according to the latest invoice from the third-party service provider. All detailed usage balance information is available on Barantum Services.

   All bills from Barantum will be sent to Customer, or to the billing contact Customer has provided, via email. Customer make payment for all values stated on Customer bill before the due date for the bill, which must be paid a maximum of 15 days from the time the bill is sent by Barantum. Customer is responsibility for payment of all taxes and duties added to the Access Fee. Customer is also asked to keep proof of the transaction. If the service has stopped before payment is made, we will activate the service within 2 working days.

   Every payment you make, whether for purchasing a license or adding to Your balance, is final and non-refundable under any circumstances.

2. General Obligations

   Customer must ensure that Customer only use the Service and Website for Customer internal business requirements that are true and lawful, with the Terms and Conditions and notices announced by Barantum or the provisions listed on the Website. Customer may use the Services and Website on behalf of other people or entities, or to provide services to them, but Customer must ensure that Customer has the authority to do so, and all parties who receive the Service through Customer fulfill and agree to all the terms in this Agreement that apply to Customer.

3. Access Terms

   Customer must ensure that all usernames and passwords needed to access Barantum Services are stored securely and confidentially. Customer must immediately notify Barantum if there is an indication of the use of Customer password from an unauthorized party, or other breach of security, and Barantum will reset Customer password, and Customer must take all other actions deemed important by Barantum to maintain or improve the security of computer systems and Barantum network, and also Customer access to Barantum services.

   Customer is strictly prohibited from sharing or granting any form of access to Barantum staff, including but not limited to access to Meta, Facebook Business Manager (FBM), WhatsApp, Instagram, Facebook, and all channels integrated within BarantumChat.

   This provision also includes the prohibition of granting access to the Customer’s internal systems, including but not limited to corporate email, ERP/SAP systems, accounting systems, and any other internal and/or confidential systems or platforms.

   If such access has already been granted, the Customer must immediately revoke, remove, or reset the relevant access. Any risks and consequences arising from the misuse of such access in the future shall be borne solely by the Customer, and Barantum shall be released from any and all related liabilities.

   As a condition of this Agreement, when accessing and using Barantum Services, Customer must:

   1. Not trying to weaken the security or integrity of Barantum network or computer system, or if the Service is hosted by a third party, that means the third party's computer system or the network;
   2. Do not use or misuse Barantum Services in any way that could interfere with the ability of other users to use the Service or the Website;
   3. Do not try to gain unauthorized access to any material other than as clearly stated that Customer have obtained permission to access it, or to access Barantum computer system where the Service is hosted;
   4. Do not sending, or entering into the Website: any file that can damage other people's computer equipment or software, insulting materials, or material or data that violates any law (including data or other material that is protected by copyright or trade secrets to which Customer has no rights to wear it);
   5. Do not try to modify, copy, disassemble, or reverse engineering any computer program used to provide Barantum, or to use Barantum beyond the necessary use and or intended.



4. Restrictions on Use

   Use of Barantum Services may be limited to, but not limited to, monthly transaction volumes and or the number of calls that Customer is permitted to use in the Barantum application. If there are, these limits will be determined and stated on related Services.

5. Communication Requirements

   As a condition of these Terms, if Customer use any means of communication available through the Website (such as chat, voip phone, etc.), Customer agree to use these means of communication only for legitimate purposes. Customer may not use these communication devices to install or distribute any material not related to the use of the Service, including (but not limited to): sending files that can damage other people's computer equipment or software, materials that may be able to insulting other users of the Service or Website, or material that violates any law (including material protected by copyright or trade secrets for which Customer does not has the right to use it).

   When Customer communicate in any form on the Website, Customer guarantee that Customer is allowed to make that communication. Barantum is not obliged to ensure that communications on the Website are valid and correct, or that they are related only to the use of the Service. Barantum reserves the right to delete any communication at any time at its sole discretion in accordance with applicable terms, conditions, and laws without written consent from the Customer.

6. Compensation Liability

   Barantum is free from all claims, claims, costs of damages, damages and losses incurred as a result of Customer violation of the Terms and Conditions set forth in this Agreement, or any obligations Customer may has to Barantum, including (but not limited to) any costs related to obtaining any Access Fees that are past due but not yet paid for.

7. Malfunctioned Service Report

   If there is a bug due to the service malfunction, you are obliged to report it to Barantum. Please kindly contact support@barantum.com by email or through WhatsApp 081281888636 for further help.

Confidentiality and Privacy

1. Confidentiality

   Each party promises to maintain the confidentiality of all other party's Confidential Information in connection with this provision. Each party WILL NOT, without the written consent of the other party, disclose or provide Confidential Information to anyone, or use it for its own interests, other than as referred to in these Conditions.The obligations of each party to this provision will survive even after termination of these Conditions.

   In the event of a data protection failure or a data breach within Barantum system, Barantum shall notify the Customer in writing no later than 3 x 24 (three times twenty-four) working hours after such breach has been identified. The notification shall include, at a minimum, the following information:

   1. Nature and Cause: A description of the chronology, nature, and the root cause of the data breach;
   2. Affected Data Subjects: The categories and estimated number of data subjects affected by the incident;
   3. Mitigation Measures: The corrective actions already taken and currently being implemented by Barantum to contain the breach and restore system security;
   4. Recommended Actions: Recommended steps for the Customer to take in order to mitigate potential risks or further impact of the breach.
   
   

   Article provisions do not apply to information that:

   1. Has become common knowledge other than because of violations of this provision;
   2. Received from third parties who legally obtained it, and did not has an obligation to limit the disclosure;
   3. Self-developed without access to Confidential Information.



2. Privacy

   Barantum has and maintains a privacy policy that explains and establishes the obligations of the parties to respect personal information. Customer is advised to read Barantum privacy policy at https://www.barantum.com/id/privacy-policy and Customer will be deemed to have agreed to the policy when Customer agree to these terms. https://www.barantum.com/id/privacy-policy. and you will be deemed to have agreed to the policy when you agree to these terms.

3. Barantum reserves the right to access, collect, process, and analyze statistical data generated by customers regarding the use of any and all services/features/modules within Barantum, including but not limited to the number of clicks, interactions, usage frequency, and/or user activity reports, while adhering to the privacy policy as stipulated in Article VI, sections 1 and 2 above.

Intellectual Property

Ownership and all Intellectual Property Rights obtained on the Service, Website and any documentation related to the Service remain the property of Barantum.

Ownership and all Intellectual Property Rights contained in the Data remain Customer property. However, access to Customer data depends on paying the Barantum Access Fee. Customer give permission for Barantum to use, copy, send, store and back up Customer information and data with the intent and purpose of giving Customer access to and to be able to use Barantum Services, or for other purposes related to providing our services for Customer.

Customer is strongly advised to keep a copy of all Data that Customer enter into the Barantum Service. Barantum complies with the policy and carries out the best procedures to prevent data loss, including daily system routines for backing up data, but does not make any guarantees that there will never be data loss. Barantum clearly overrides responsibility for any loss of data for any reason.

Guarantee and Recognition

1. Customer warrant that, if Customer register to use the Service on behalf of another person, Customer has the authority to agree to these Terms on behalf of that person, and agree that by registering to use the Barantum Service, Customer is binding on the person Customer is naming for, or by intention to, act on their behalf to any obligations that Customer have agreed to in these Terms, without limiting Customer own obligations to the conditions.



2. Customer acknowledge that: Customer has the authority to use the Services and the Website, and to access information and data that Customer enter on the Website, including any information or data that is entered into the Website by anyone Customer has authorized to use the Barantum Service.

   Customer is also authorized to access information and data that has been processed, which is provided to Customer through Customer use of our Website and Services (as well as information and data that Customer own or belong to someone else).

   1. Barantum is not responsible to anyone other than Customer, and there is no intention whatsoever in this Agreement to benefit anyone other than Customer. If Customer use the Service or access the Website on behalf of or for the benefit of someone other than Customer (or a legal entity or not, or others), Customer agree that:

      1. Customer is responsible for ensuring that Customer has the right to do so;

      2. Customer is responsible for authorizing anyone Customer give access to information or data, and Customer agree that Barantum has no responsibility to provide anyone access to that information or data without Customer authorization, and may show any requests to obtain information for Customer to served;

      3. Customer release Barantum from any claim or loss related to: Barantum's refusal to provide access to anyone, to Customer information or data in accordance with this provision; Provision of information or data by Barantum to anyone based on Customer authorization.

   2. Provision, access to and use of Barantum Services is available as is and at Customer own risk.

   3. Barantum does not guarantee that use of the Service will never be interrupted or error free. Among other things, the operation and availability of systems used to access the Service, including public telephone services, computer networks and the internet, can be difficult to predict and may interfere with or prevent access to the Service from time to time. Barantum is in no way responsible for such interruptions, or for preventing access to the use of the Service.

   4. To determine that our services meet Your business needs and can be used in accordance with the objectives is Your own responsibility

   5. You still have the responsibility to comply with all other applicable laws. It is Your responsibility to check that the storage and access to Your Data through the Service and the Website still complies with the laws that apply to you (including any laws that require you to keep records).

3. Barantum provides services in accordance with the Service Agreement between the Parties. Without disregarding this agreement, Barantum does not guarantee that its services will meet all Customer needs or be suitable for Customer intended purposes as specified in this Agreement. Customer is responsible for providing feedback and clearly communicating Customer needs and objectives in using Barantum's services. For the avoidance of doubt, all terms or warranties that may be implied are excluded to the extent permitted by law, including (without limitation) warranties of merchantability, fitness for a particular purpose, and non-infringement.

4. Customer warrant and demonstrate that Customer is obtaining the right to access and use the Services for business purposes and that, to the maximum extent permitted by law, consumer guarantees under the law intended to protect non-business consumers in any jurisdiction do not apply to the provision of Services, Websites , or this condition.

5. Customer agree that Barantum will use Customer company name and logo in all promotional, marketing materials, press releases, and on Barantum's website. This consent covers all forms or formats of promotion and marketing, including but not limited to print, digital, and other promotional media. Barantum represents and warrants that any and all communication and promotional materials issued or published shall not damage the reputation of the Customer and shall be conducted in compliance with applicable journalistic standards and broadcasting codes of ethics

6. Customer warrant that Customer business is legal and compliant with the applicable laws in Indonesia and the terms of Barantum's partners, including but not limited to Meta, WhatsApp, Telkom, Telkomsel, Indosat, SmartFren, and others. In this regard, Barantum ensures that any Confidential Information received by a third party, whether obtained directly from the Customer or through Barantum under this Agreement, shall be subject to confidentiality obligations and must be protected by a Non-Disclosure Agreement. Barantum shall be fully liable for any breach of confidentiality committed by third parties under its supervision or control.
   
   Businesses engaged in illegal activities, violation of the law, or breaching the terms of Barantum and its partners, such as, but not limited to, gambling, drugs, money laundering, matters related to ethnicity, religion, or race, selling counterfeit goods, or other illegal practices, are prohibited from using Barantum products.
   
   Violation of these terms will result in the suspension or termination of the account without prior notice and without a refund of any payments made.

Limitation of Liability

1. To the extent permitted by applicable law, Barantum shall not be liable to the User (or anyone claiming rights derived from the rights of others) for any loss of revenue, profits, contracts, or business, whether actual or anticipated (whether direct or indirect), loss of data, and/or any incidental, indirect, or consequential loss or damage arising in any way out of or in connection with these Terms and Conditions, whether in contract, tort (including negligence), violation of statutory duties, or otherwise.

2. If Customer suffer any loss or damage due to Barantum's negligence or failure to fulfill these provisions, any claim Customer make against Barantum arising from such negligence or failure will be limited, for any single event or a series of connected events, to a maximum of the Access Fee for the previous 3 months, provided that Customer submit a claim for compensation to Barantum no later than 30 (thirty) calendar days from the occurrence of the loss or from when the User became aware of the loss, whichever occurs first.

3. Barantum will determine the amount of compensation to be paid to the User based on an internal review conducted through the Barantum system. The compensation decision made by Barantum is final and binding, and by accepting compensation from Barantum, the User guarantees that no bills, costs, claims, demands, or other obligations will arise or may arise that could be charged by the User to Barantum in connection with the matters covered in this section.

4. Barantum shall not be liable for any loss, claims, expenses, damages, liabilities, or costs arising from:
   1. The User's breach of any provision in this Agreement;
   2. The use of the Product by an unauthorized party and/or by the User providing unauthorized access;
   3. Any defects or liabilities caused by the User, including modifications or add-ons made without Barantum's approval;
   4. The Product being used in conjunction with any third-party software or product for which the User does not have adequate rights from the third-party vendor for such use;
   5. The Product being used in a manner that does not comply with the provisions of these Terms and Conditions or other applicable technical requirements for the User, including but not limited to user guides.

5. Barantum shall not be liable for the use of personal accounts, whether email, phone number, or bank account, by Customer staff registered in our system. Any transactions, access, or activities involving such personal accounts are entirely the responsibility of the individual concerned. We encourage customers to immediately report to Barantum if any staff member uses a personal account for purposes related to Barantum system or services. Any loss, risk, or consequences arising from the use of such personal accounts will not be the responsibility of Barantum.

6. Barantum shall not be responsible for any actions taken by Customer staff related to legal violations or criminal offenses, whether occurring inside or outside the workplace. Any errors or legal violations committed by Customer staff, including misuse of Barantum system or services, are the responsibility of the individual concerned. Barantum cannot be held accountable for criminal actions taken by staff, and the customer agrees to indemnify Barantum from any claims or demands arising from such criminal actions.

7. If Customer is dissatisfied with the Service, Customer sole and exclusive remedy is to terminate these terms in accordance with Article X. Termination of Contract.

Contract Termination

1. Probation Policy:

   When Customer first register to access the Service, Customer can evaluate the Service with provisions for the trial period that has been specified, without the obligation to continue using the Service. If Customer choose to continue using the Service after the trial period has finished, Customer will start being billed on the same day that Customer decide to continue using the Service.

   Barantum does not provide refunds for the remaining prepaid periods on Customer Access subscription.

2. This provision will automatically continue for the next period for the same period, provided Customer continue to pay the Access Fee that has been determined at maturity, unless one party terminates these Conditions with notice to the other party at least 30 days before the end of the payment period in question.

3. Violation:

   1. If Customer violate any of these Terms (including, but are not limited to, not paying any Access Fees) and do not resolve the violation problem within 14 days of receiving the infringement notification if the breach problem can be resolved;

   2. If Customer violate any of these Conditions and the violation cannot be resolved (including, but not limited to) or failure to pay an Access Fee that is past due for more than 30 days;

   3. If Customer or Customer business goes bankrupt, or are going through a process to end the existence of an organization, Barantum can take any or all of the following actions:

      1. Terminate this Agreement and Your use of our Services and Website;
      2. Suspend Your access to the Barantum Service and Website for an uncertain period;
      3. Suspend access or terminate access to all Data or any Data;

   4. Termination This provision does not reduce the rights and obligations of the parties accrued until the termination date. At termination of this Agreement Customer will continue to bear accrued costs and amounts due for payment before or after termination, and immediately stop using our Services and Website.
   5. If Customer decide to unsubscribe from using the Barantum system or fail to renew the subscription payment, access to the Barantum system will be closed upon the expiration of Customer Barantum system license, and all Customer usage data within the Barantum system will be automatically permanently deleted from the Barantum System within 90 calendar days after the expiration date of Customer Barantum System license.
   6. Regarding the security of Customer data, Barantum cannot provide data backup services and/or partial or complete data retrieval. It is highly recommended to perform self-backup before the expiration of Customer Barantum system license.

Other General Provisions

1. This Agreement, together with the Barantum Privacy Policy and the provisions of the notice or instruction given to Customer under these Terms and Conditions supersede and delete all previous agreements, representations (both oral and written), and understanding, and constitute the entire agreement between Customer and Barantum relating to the Service and other matters discussed in these Terms.

2. If one party releases the claim from any violation of these Terms, this will not release them from the other violation charge. Relinquishment of guidance is not effective unless it is made in writing.

3. The parties must not be held responsible for delays or failures in completing their obligations under these Conditions if the delay or failure is due to any cause that is out of control. This paragraph does not apply to any payment obligations.

4. Customer cannot transfer or transfer rights to others without written consent from Barantum.

5. If there is a dispute between the two parties, it will try to be resolved by deliberation in advance to reach consensus within 30 (thirty) calendar days. If in this way no agreement is reached, then both parties agree to resolve the matter through a legal procedure by selecting the legal position of the Republic of Indonesia at the Indonesian National Board of Arbitration (BANI) located in Jakarta.

6. Any notification given under these Terms by one party to the other must be in writing via email and will be deemed given at the time of transmission. Notices to Barantum must be sent to support@barantum.com or to other e-mail addresses notified to Customer by Barantum. A notice to Customer will be sent to the email address Customer provided when making Customer access to our Services.

7. Access subscription fees are recurring payments that are paid in advance to consume CRM application services and / or Call Center Systems provided by Barantum. After Customer subscribe, Customer can cancel at any time without additional costs except those already paid. Cancellations need at most 31 days before they are effective.