Terms and Conditions

These terms are binding and occured when you start accessing any service from Barantum.com and hereinafter referred to as Barantum.

Barantum services may change from time to time based on user impressions & suggestions. These conditions are not intended to answer every question or indicate every problem that can arise from using Barantum services. Barantum has the right to change these Terms & Conditions at any time, and take effect when new or revised Terms & Conditions have been attached to the Barantum Website. We will always try to announce the changes to you via email. Because it is quite possible that these Terms & Conditions will change from time to time, it is your obligation to ensure that you have read, understood and agreed to the latest Terms & Conditions available on the Barantum Website.

By registering to use Barantum services, you certify that you have read and understood these Terms & Conditions, and are deemed to have the authority to act on behalf of anyone who is registered to use our services.

Terms & Conditions were last updated on January 17, 2020.

  1. Terms & Conditions Barantum
    1. Agreement - these Terms & Conditions;
    2. Fees - are monthly / annual fees (not including taxes) that you must pay according to the list of fees listed on the Barantum Website (which may change from time to time in accordance with the provisions of Barantum and with your knowledge);
    3. Confidential Information - includes all information communicated between parties to this Agreement, whether in writing, electronic or oral, including this Service, but does not include information that has already become or will be made public, except where it has been disclosed and was disclosed without rights or by parties unauthorized users or others;
    4. Data - means any data that you enter or enter with your authority on the Website and Barantum Application;
    5. Intellectual Property Rights - means patents, trademarks, service marks or services, copyrights, rights to design, knowledge, or other intellectual or industrial property rights, or registered or unregistered;
    6. Services - means data management services in our products, and operations provided (and may be changed or updated from time to time) through the Website;
    7. Website - means an internet site on the domain www.barantum.com or other internet sites managed by Barantum;
    8. Barantum - is a trademark of PT Kosada Group Indonesia registered in Indonesia under TDP number 09.02.1.46.50058;
    9. Invited User - means any person or entity, other than the Customer, who uses the Service from time to time with the permission of the Customer;
    10. Customer - means a person, on behalf of a person or organization or other entity, who registers to use the Service;
    11. You - means Customer or User Invited.
  2. Use of Software

      Barantum gives you the right to access and use Barantum CRM Services or Barantum Call Centers through our Website with the usage roles that have been determined for you, according to the type of service you choose. This right is non-exclusive, non-transferable and depends on this agreement. You acknowledge and agree, depending on any written agreement that applies between the Customer and Invited Users, or other applicable laws:

    1. That it is the responsibility of the Customer to determine who gets access as an Invited User and the type of roles and rights they have to access the type of data you have;

    2. That the Customer is responsible for all uses of the Service by Invited Users;

    3. That the Customer's responsibility to control every level of access for Invited Users to the relevant organization and services at any time, and can withdraw or change the access or access level of Invited Users at any time, for any reason;

    4. If there is a dispute between the Customer and the Invited User regarding access to any organization or service, the Customer must make a decision and arrange access or the level of access to the Invited User's Data or Service will be available, if any.

  3. Availability of Our Services
    1. Service:

      Our service has a guarantee of 95% minimum monthly uptime. If our service fails below 95% uptime, then our customers have the right to submit reports and get compensation on a prorated basis according to the unavailability of our services.

    2. Support Services:

      Our Support Services are available through 3 ways:

      1. Chat via Website : 08.00 – 17.00 WIB, Monday - Friday

        *Chat received outside working hours will be replied to by email within 24 hours.

      2. Calls : 08.00 – 17.00, Monday - Friday
      3. Email : 08.00 – 17.00, Monday - Friday

        Emails received outside business hours will be replied to within 24 hours.

  4. Your Obligation
    1. Payment Obligations

      Charges for Access Fees will be made according to the agreed period (Annual or per 6 months) from the date you start subscribing for Barantum Services. All bills are access fees for future usage periods. We will continue to make bills for you according to the maturity date until this agreement is terminated in accordance with article 8.

      All bills from Barantum will be sent to you, or to the billing contact that you have provided, via e-mail. You must make payment for all values stated on your bill before the due date for the bill, which must be paid a maximum of 15 days from the time the bill is sent by Barantum. You have the responsibility for payment of all taxes and duties added to the Access Fee. You are also asked to keep proof of the transaction. If the service has stopped before payment is made, we will activate the service within 2 working days.

    2. General Obligations

      You must ensure that you only use the Service and Website for your internal business requirements that are true and lawful, with the Terms and Conditions and notices announced by Barantum or the provisions listed on the Website. You may use the Services and Website on behalf of other people or entities, or to provide services to them, but you must ensure that you have the authority to do so, and all parties who receive the Service through you fulfill and agree to all the terms in this Agreement that apply to You.

    3. Access Terms

      You must ensure that all usernames and passwords needed to access Barantum Services are stored securely and confidentially. You must immediately notify Barantum if there is an indication of the use of your password from an unauthorized party, or other breach of security, and Barantum will reset your password, and you must take all other actions deemed important by Barantum to maintain or improve the security of computer systems and Barantum network, and also your access to our services.

      As a condition of these Terms, when accessing and using Barantum Services, you must:

      1. Not trying to weaken the security or integrity of Barantum network or computer system, or if the Service is hosted by a third party, that means the third party's computer system or the network;
      2. Do not use or misuse Barantum Services in any way that could interfere with the ability of other users to use the Service or the Website;
      3. Do not try to gain unauthorized access to any material other than as clearly stated that you have obtained permission to access it, or to access our computer system where the Service is hosted;
      4. Do not sending, or entering into the Website: any file that can damage other people's computer equipment or software, insulting materials, or material or data that violates any law (including data or other material that is protected by copyright or trade secrets to which you have no rights to wear it);
      5. Do not try to modify, copy, disassemble, or reverse engineering any computer program used to provide Barantum, or to use Barantum beyond the necessary use and or intended.

    4. Restrictions on Use

      Use of Barantum Services may be limited to, but not limited to, monthly transaction volumes and or the number of calls that you are permitted to use in the Barantum application. If there are, these limits will be determined and stated on related Services.

    5. Communication Requirements

      As a condition of these Terms, if you use any means of communication available through the Website (such as chat, voip phone, etc.), you agree to use these means of communication only for legitimate purposes. You may not use these communication devices to install or distribute any material not related to the use of the Service, including (but not limited to): sending files that can damage other people's computer equipment or software, materials that may be able to insulting other users of the Service or Website, or material that violates any law (including material protected by copyright or trade secrets for which you do not have the right to use it).

      When you communicate in any form on the Website, you guarantee that you are allowed to make that communication. Barantum is not obliged to ensure that communications on the Website are valid and correct, or that they are related only to the use of the Service. Barantum has the right to delete any communication at any time in its sole discretion in accordance with applicable regulations.

    6. Compensation Liability

      Barantum is free from all claims, claims, costs of damages, damages and losses incurred as a result of your violation of the Terms and Conditions set forth in this Agreement, or any obligations you may have to Barantum, including (but not limited to) any costs related to obtaining any Access Fees that are past due but not yet paid for.

  5. Confidentiality and Privacy
    1. Confidentiality

      Each party promises to maintain the confidentiality of all other party's Confidential Information in connection with this provision. Each party WILL NOT, without the written consent of the other party, disclose or provide Confidential Information to anyone, or use it for its own interests, other than as referred to in these Conditions.The obligations of each party to this provision will survive even after termination of these Conditions.

      Article provisions do not apply to information that:

      1. Has become common knowledge other than because of violations of this provision;
      2. Received from third parties who legally obtained it, and did not has an obligation to limit the disclosure;
      3. Self-developed without access to Confidential Information.

    2. Privacy

      Barantum has and maintains a privacy policy that explains and establishes the obligations of the parties to respect personal information. You are advised to read our privacy policy at www.barantum.com/en/privacy, and you will be deemed to have agreed to the policy when you agree to these terms.

  6. Intellectual Property

    Ownership and all Intellectual Property Rights obtained on the Service, Website and any documentation related to the Service remain the property of Barantum.

    Ownership and all Intellectual Property Rights contained in the Data remain your property. However, access to your data depends on paying the Barantum Access Fee. You give permission for Barantum to use, copy, send, store and back up your information and data with the intent and purpose of giving you access to and to be able to use Barantum Services, or for other purposes related to providing our services for You.

    You are strongly advised to keep a copy of all Data that you enter into the Barantum Service. Barantum complies with the policy and carries out the best procedures to prevent data loss, including daily system routines for backing up data, but does not make any guarantees that there will never be data loss. Barantum clearly overrides responsibility for any loss of data for any reason.

  7. Guarantee and Recognition
    1. You warrant that, if you register to use the Service on behalf of another person, you have the authority to agree to these Terms on behalf of that person, and agree that by registering to use the Barantum Service, you are binding on the person you are naming for, or by intention to, act on their behalf to any obligations that you have agreed to in these Terms, without limiting your own obligations to the conditions.

    2. You acknowledge that: You have the authority to use the Services and the Website, and to access information and data that you enter on the Website, including any information or data that is entered into the Website by anyone you have authorized to use the Barantum Service.

      You are also authorized to access information and data that has been processed, which is provided to you through your use of our Website and Services (as well as information and data that you own or belong to someone else).

      1. Barantum is not responsible to anyone other than you, and there is no intention whatsoever in this Agreement to benefit anyone other than you. If you use the Service or access the Website on behalf of or for the benefit of someone other than you (or a legal entity or not, or others), You agree that:

        1. You are responsible for ensuring that you have the right to do so;

        2. You are responsible for authorizing anyone you give access to information or data, and you agree that Barantum has no responsibility to provide anyone access to that information or data without your authorization, and may show any requests to obtain information for you to served;

        3. You release Barantum from any claim or loss related to: Barantum's refusal to provide access to anyone, to your information or data in accordance with this provision; Provision of information or data by Barantum to anyone based on your authorization.

      2. Provision, access to and use of Barantum Services is available as is and at your own risk.

      3. Barantum does not guarantee that use of the Service will never be interrupted or error free. Among other things, the operation and availability of systems used to access the Service, including public telephone services, computer networks and the internet, can be difficult to predict and may interfere with or prevent access to the Service from time to time. Barantum is in no way responsible for such interruptions, or for preventing access to the use of the Service.

      4. To determine that our services meet your business needs and can be used in accordance with the objectives is your own responsibility

      5. You still have the responsibility to comply with all other applicable laws. It is your responsibility to check that the storage and access to your Data through the Service and the Website still complies with the laws that apply to you (including any laws that require you to keep records).

    3. Barantum does not provide guarantees for its services. Notwithstanding the foregoing, Barantum does not guarantee that our services will meet your requirements, or that it will be suitable for your intended purpose. For the avoidance of doubt, all provisions or warranties that can be interpreted are excluded to the extent permitted by law, including (without limitation) sales guarantees, compliance for purpose, and without violation.

    4. You warrant and demonstrate that you are obtaining the right to access and use the Services for business purposes and that, to the maximum extent permitted by law, consumer guarantees under the law intended to protect non-business consumers in any jurisdiction do not apply to the provision of Services, Websites , or this condition.

  8. Limitation of Liability
    1. To the maximum extent permitted by law, Barantum excludes all obligations and responsibilities to you (or any other person) in the contract, tort (including negligence), or otherwise, for any loss (including loss of information, data, profits, and savings ) or damage caused, directly or indirectly, from any use of, or dependence on, the Services or the Website.

    2. If you experience any loss or damage due to Barantum's negligence or failure to comply with this provision, any claim from you to Barantum arising from Barantum's negligence or failure will be limited to one event, or series of connected events, to the Access Fee that you have paid in 12 months before.

    3. If you are not satisfied with the Service, your sole and exclusive solution is to terminate this provision in accordance with article 8.

  9. Contract Termination
    1. Probation Policy:

      When you first register to access the Service, you can evaluate the Service with provisions for the trial period that has been specified, without the obligation to continue using the Service. If you choose to continue using the Service after the trial period has finished, you will start being billed on the same day that you decide to continue using the Service.

    2. Barantum does not provide refunds for the remaining prepaid periods on your Access subscription.

    3. This provision will automatically continue for the next period for the same period, provided you continue to pay the Access Fee that has been determined at maturity, unless one party terminates these Conditions with notice to the other party at least 30 days before the end of the payment period in question

    4. Violation:
      1. If you violate any of these Terms (including, but are not limited to, not paying any Access Fees) and do not resolve the violation problem within 14 days of receiving the infringement notification if the breach problem can be resolved;

      2. If you violate any of these Conditions and the violation cannot be resolved (including, but not limited to) or failure to pay an Access Fee that is past due for more than 30 days;

      3. If you or your business goes bankrupt, or are going through a process to end the existence of an organization, Barantum can take any or all of the following actions:

        1. Terminate this Agreement and your use of our Services and Website;
        2. Suspend your access to the Barantum Service and Website for an uncertain period;
        3. Suspend access or terminate access to all Data or any Data;

      4. Termination This provision does not reduce the rights and obligations of the parties accrued until the termination date. At termination of this Agreement you will continue to bear accrued costs and amounts due for payment before or after termination, and immediately stop using our Services and Website.
  10. Other General Provisions
    1. These Terms and Conditions, together with the Barantum Privacy Policy and the provisions of the notice or instruction given to you under these Terms and Conditions supersede and delete all previous agreements, representations (both oral and written), and understanding, and constitute the entire agreement between you and Barantum relating to the Service and other matters discussed in these Terms.

    2. If one party releases the claim from any violation of these Terms, this will not release them from the other violation charge. Relinquishment of guidance is not effective unless it is made in writing.

    3. The parties must not be held responsible for delays or failures in completing their obligations under these Conditions if the delay or failure is due to any cause that is out of control. This paragraph does not apply to any payment obligations.

    4. You cannot transfer or transfer rights to others without written consent from Barantum.

    5. If there is a dispute between the two parties, it will try to be resolved by deliberation in advance to reach consensus. If in this way no agreement is reached, then both parties agree to resolve the matter through a legal procedure by selecting the legal position of the Republic of Indonesia at the West Jakarta District Court Office.

    6. Any notification given under these Terms by one party to the other must be in writing via email and will be deemed given at the time of transmission. Notices to Barantum must be sent to support@barantum.com or to other e-mail addresses notified to you by Barantum. A notice to you will be sent to the email address you provided when making your access to our Services.

    7. Access subscription fees are recurring payments that are paid in advance to consume CRM application services and / or Call Center Systems provided by Barantum. After you subscribe, you can cancel at any time without additional costs except those already paid. Cancellations need at most 31 days before they are effective.