CRM application for a customer service team

Increase the productivity of customer service teams by up to 90% with Customization

Atur dan monitor seluruh aktivitas tim customer services (CS) secara optimal dengan Barantum.

  • Manajemen Tiket Pelayanan

  • Monitoring SLA Aktivitas Tim

  • Integrasi Omnichannel

  • Kustomisasi Kebutuhan

Contact Sales

Problems that are often experienced before using Barantum CRM

How Barantum helps your business Customer Service team

Customer Management

Manage each personal customer problem and build loyalty

Manage and monitor customer troubleshooting tickets personally by analyzing activity history data for each customer

  • Ticket pipeline

  • Customer Activity History

  • Customer Management

  • Centralize Data

Barantum - Aplikasi CRM Service - Fitur 1
Barantum - Aplikasi CRM Service - Fitur 2
Ticket Management

Monitor ticket service performance with proper analysis

Monitor the progress of business customer service problems automatically and in real-time.

  • Ticket Allocation

  • Auto Assign

  • Ticket Escalation

  • Ticket SLAs

Report Management

The performance of each CS agent is measured by accurate data

Displays agent work achievements and records each agent's activity to make it easier to measure KPIs.

  • Service KPI report

  • Export report

  • Service SOPs

  • Service History

  • SLA Agent

Barantum - Aplikasi CRM Service - Fitur 3
Barantum - Aplikasi CRM Service - Fitur 4
Integrated Omnichannel

Connect with customer constraints from any channel

Make it easier to provide customer service with a system that can integrate all channels on one platform.

  • Messaging Integration

  • Social Media Integration

  • Call Center Integration

  • Other system integration

Mobile Application

Perform customer ticket services from anywhere and anytime

Support and facilitate agent work activities with mobile applications that are easy to carry and use wherever agents are.

  • Remote sales

  • GPS Live Tracking

  • Realtime Reports

  • Data up-to-date

  • Available on iPhones & Androids

  • Notifikasi reminder

Barantum - Aplikasi CRM Service - Fitur 5

Other Features

Activity Management

Practically record and monitor each agent's activity in real-time

Surveys Management

Identify customer needs and what they think about your business

CSAT

It is easy to know customer satisfaction based on business service experience

Omnichannel Chat

Centralize all business service messaging communication channels in one central place

Call Center Integration

Connected with cloud call center technology that can be accessed only by connecting to the internet

Sales Script

Optimize and standardize team communication in one SOP

Trusted by businesses of all types of industries

Hundreds of leading businesses from various types of industries have succeeded in developing their business with Barantum Omnichannel CRM & Call Center.

Learn more


Barantum - Client - Logo SiCepat
Barantum - Client - Logo Anter Aja
Barantum - Client - Logo MokaPOS
Barantum - Client - Logo PLN
Barantum - Client - Logo Kimia Farma
Barantum - Client - Logo Kominfo
Barantum - Client - Logo Kemenkes
Barantum - Client - Logo DPR-RI
Barantum - Client - Logo Universal BPR
Barantum - Client - Logo SiCepat
Barantum - Client - Logo Anter Aja
Barantum - Client - Logo MokaPOS
Barantum - Client - Logo PLN
Barantum - Client - Logo Kimia Farma
Barantum - Client - Logo Kominfo
Barantum - Client - Logo Kemenkes
Barantum - Client - Logo DPR-RI
Barantum - Client - Logo Universal BPR

Barantum is proven to be the answer to all your business productivity needs
90%

Increase
Productivity
Business

25%

Increase
Sales
Business

85%

Accelerate
Service
Customers

40%

Reduce
Churn Rate
Customers

90%

Increase
Productivity
Business

25%

Increase
Sales
Business

85%

Accelerate
Service
Customers

40%

Reduce
Churn Rate
Customers