Barantum Services Software

Customer Services Ticketing System

Streamline your customer support with an automated ticketing software that converts the customer queries coming from multiple channels into tickets



Over thousands of users in Indonesia trust us

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Barantum Services Software

What is customer services software?

A ticketing system or customer services ticket system automates the management of customer interactions from different channels. A help desk ticketing system not just brings in conversations from multiple channels, but also maintains the context of the conversation in a unified manner which makes customer support seamless and effective.

Switch to Best Ticketing System for your Customer Services

Barantum’s Sevices - Ticketing System Solution to track, prioritize, and solve your customer interactions with ease.

Focus on conversations, not channels

When you’re fighting to keep up with threads, your response times slow down. You lose customer trust, and potentially, their business. Our ticketing system puts email, chat, social, and voice in the same place, so your business can focus on the conversation, not the channel.

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Give your agents the right context

Most agents want to offer help quickly, without having to switch dashboards or make customers repeat information. With the right tools and data in place, agents can maintain relevant, personal conversations on any channel.

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Measure and boost team productivity

Customizable and pre-built dashboards mean managers can easily measure CSAT, first response time, number of help center views, and more. Move the needle on the metrics that matter by using our automations and workflows to cut out busy work. Your team will be more productive (and happier).

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Why Choose Barantum Services Software?

  • Simple, straightforward user interface with a minimal learning curve
  • Flexible, month-to-month contracts supported by transparent pricing plans
  • Deployment, consultation, onboarding, and training programs to help you get started smoothly
  • Migration wizard to easily import data from spreadsheets or other CRM systems
  • Fully extensible developer platform that facilitates tighter integration of CRM with external systems and applications
  • Sell on the go with our award-winning CRM apps for both iOS and Android

Here’s what our customers have been saying about us

Don't just trust us. See what our clients are saying about our product.

Yuda
Kino Indonesia

Dengan adanya sistem Barantum, Perusahaan bisa lebih memaksimalkan fungsi dari agen call center agar bisa memberikan service optimal bagi cutomer. Karena saat ini customer adalah kunci Perusahaan untuk bisa terus meningkatkan omset Perusahaan secara berkesinambungan.

Agus
Jurnal

Saat ini dengan menggunakan sekitar 70-an user call center dari total jumlah karyawan yang ada di Indonesia mencapai 500-600. Manajemen melihat pertumbuhan kinerja yang semakin meningkat. Hal ini juga berdampak pada semakin baiknya sistem laporan keuangan yang di jalankan oleh setiap perusahaan.

Yudha
Nusantara Perkasa Solusindo

CRM Barantum, telah mengubah pola kerja perusahaan dari tradisional ke moderen. Sehingga manajemen lebih mudah untuk memacu tim sales dan marketing agar bisa bekerja lebih produktif dan memberikan pelayanan yang lebih profesional lagi kepada pelanggan.

Evan
Sri Aman Corporindo

Dengan adanya CRM proses kerja dan optimalisasi yang di lakukan oleh team sales bisa terintegrasi dengan proses kerja lainnya seperti proses service dan mempermudah Perusahaan untuk melakukan penilaian kinerja dari tim sales.

Start Growing With Barantum All-in-One Software Today

With tools to make every part of your process more human and a support team excited to help you, getting started with inbound has never been easier.