Enhance Your Response Speed by 85% with Barantum Call Center

Manage Incoming and Outgoing Business Calls Easily with Barantum Call Center. Enjoy Fast Response with Just an Internet Connection.

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Trusted by Businesses Across All Industries

4.9 review rating from more than 500 satisfied customers using Barantum

Problems Faced Before Using Barantum Call Center

Many Missed Calls

Every call is a golden opportunity to build trust with your customers. Too many missed calls can make them feel ignored and see your business as unresponsive. Boost your responsiveness today and show your customers they’re valued every step of the way!

Even Distribution of Calls to Every Agent

Barantum Call Center offers a feature to automatically distribute calls evenly among all agents, ensuring no calls go unanswered

Inconsistent Communication with Customers

Not following proper communication rules can cause misunderstandings with customers

Sales Script Feature Improves Communication

Sales Script helps sales and service teams interact with customers more consistently and according to procedure

Not knowing how agents communicate with customers

No call recordings to monitor how agents communicate with customers

Call Recording Feature by Barantum Call Center

With the call recording feature in Barantum Call Center, you can easily analyze how agents communicate with customers and understand their needs

Difficult Customer Analysis

Lack of records on customer interactions makes it difficult to make the right decisions, leading to customer loss

Customer History Feature

The activity history feature helps you keep track of actions and provides insights for making the next move

How Barantum Call Center Speeds Up Customer Call Response Times

Call
Center

Round
Robin

Report
Management

Improve Your Call Handling with Barantum's Modern Call Center Tools

Improve Call Experience with Barantum Call Center’s Modern Features

Call Queue
Call Records
Call Conference
Contact Management

Calls Distributed Evenly Among Agents

Incoming calls are automatically assigned to agents, ensuring all calls are answered

Automatic Call Distribution (ACD)
Forward Calls
Interactive Voice Response (IVR)

Reports to Support Accurate Decisions

Report feature for agents and customers providing data to make informed decisions

Report Management
Customize Reports

Additional Features to Support Your Calls

Campaign Call

Automatically call customers one by one with an integrated system to boost efficiency and save time

Predictive Caller

Predict the time an agent will complete communication with a customer to make the next call

Call Center

Make it easier for agents to contact customers with fair task distribution for each agent

Robocall

Increase operational productivity and business performance through integrated modern features

Recording

Records all customer conversations for evaluation purposes.

Sales Scripts

Records all customer conversations for evaluation purposes.

Barantum Achievements

Barantum Contributions For
Digitalization of Indonesian Business

+5000 active Barantum users
increased their productivity by up to 90%

85% accelerate customer service
for Indonesian businesses

40% reducing churn rate
business customer in Indonesia

25% increase in
Indonesian business sales

+100 sectors of industry are educated
about the importance of business digitalization

#WhatTheySay

With Barantum collaborating with SiCepat, we can achieve 45% efficiency because incoming calls can be assisted by IVR

Syara

Head of Customer Services
SiCepat Express

Anteraja's Service More Efficient with Centralized Data Reports on CRM System

Mutiara Muslim

Head of Digital IT Office
Anteraja

Call Center feature of Barantum helps increase productivity by 90% and exceeds the expectations of the BRI Insurance team.

Nuni Apriana

Project Staff
BRI Insurance

Our efficiency has improved as we can monitor SLAs more quickly. Furthermore, it facilitates consultations with doctors as it can be accessed anytime and anywhere.

Natali Ardianto

Chief Executive Officer
Lifepack.id

VIVA Pharmacy: Reaches Millions of Customers with Barantum Omnichannel

M. Edi Irfandianto

Marketing Insight & CRM SPV
Viva Apotek

The Barantum Omnichannel CRM Application is 85% Helpful in Serving Rokue Customers

Inne Rettiani

Sales Marketing Manager
Rokue

The SLA we used to have was very long. However, after using Barantum the SLA is shorter and more targeted to our merchants.

Nethania Dinari Ramadhani

Enterprise Excellence Lead
MokaPos

Barantum Omnichannel Boosts Jackal Holidays Call Center Agent Performance by 85%

Dian Melinda Arifin

Founder
PT Jackal Holidays

Waterco: Manage Report Data More Effectively with Barantum System

Fajar Nugroho Widiyanto

General Manager
Waterco

Barantum Omnichannel Speeds Up Oasis' Response Time by 50%

Andri Dwi Yulianto

Customer Service Assistant Manager
PT Oasis Waters International

Frequently Asked Question

What is a CRM Call Center?

CRM Call Center is a customer relationship management strategy that leverages omnichannel technology. That is, technology that connects the various channels through which customers and businesses interact into a single platform.

With the CRM Omnichannel Call Center, the service system or telephone calls become centralized and allows businesses to store activity history of customer outgoing and incoming calls within the CRM system.

What Are the Benefits of a CRM Call Center?

The benefits of CRM Omnichannel Call Center for business, which can increase customer loyalty, easily speed up and automate answering customer calls, increase the number of incoming messages that can be answered by agents, so that there is a history of conversation conversations.

Why Do Companies Need a CRM Call Center?

Businesses need to use the CRM Omnichannel Call Center because this system can make agents' job of answering calls faster. So they can be more responsive in answering and providing solutions to customers.

What Features Are Included in Barantum CRM Call Center?

Automatic recording
Fitur rekam otomatis memastikan bahwa Anda dapat merekam panggilan masuk dan keluar. Untuk pengukuran kinerja, perekaman otomatis memungkinkan Anda untuk mengetahui akumulasi kinerja tim dari waktu ke waktu dan memberikan umpan balik yang berlaku.
Voice transcription and email
A proper Omnichanel Call Center CRM can create transcripts of online calls and chats. For example, when a prospect calls one of Your agents via live chat. The software will automatically send a transcript of the conversation to them after the chat.

How Does Barantum CRM Call Center Work?

Barantum's CRM Call Center covers all customer service services both inbound and outbound calls and can be integrated with CRM so that it becomes the best solution for many companies in Indonesia and the trust of customers.