Call Center Service

CRM Integrated business calling application

Cloud Call Center application can be accessed anywhere only by internet

Manage your business calls flexibly and cost-effectively with supporting features for more effective performance.

Customer Activity Management
Monitoring Team Activity SLA
Saving Operational Costs

Contact Sales

Problems that have often been experienced before using Barantum CRM

How does the Barantum Call Center make customer service easier via telephone calls

Personalize calls with modern call center features

Improve your business customer service with modern calling features from Barantum.

Call Queue
Call Records
Call Conference

Call Masks
Contact Management

Barantum - Aplikasi CRM Call Center - Fitur 1

Barantum - Aplikasi CRM Call Center - Fitur 2

Redirect each customer call to the correct agent

Simplify and speed up customer service through your business phone

Automatic call distribution (ACD)
Forward calls

Interactive voice response (IVR)

Make better decisions based on data

Make accurate business decisions based on performance reports updated in real time.

Report Management

Customize Reports

Barantum - Aplikasi CRM Call Center - Fitur 3

Other Features

Campaign Calls

Automatically dial in turn, one subscriber at a time

Predictive Caller

Predict the time agent finishes the conversation to go to the next call

Call Center

Easy for agents to contact customers with a fair share of tasks

Robocall

Increase operational productivity and business performance through integrated modern features

Recording

Records all conversations with customers that can be used as evaluation

Sales Scripts

Handle materials that need to be discussed by sales as SOP to optimize the sales team in communicating with customers.

Plan for your business needs

Monthly

Yearly

STANDARD

per user per month (min 3 users)

Request Demo

Extension
IVR & Queuing
Click to call
Recording
Campaign Call & Predictive Dialer
Spy Call, Whisper Call, Join Call
Local / GSM / Premium Number & Toll Free
Masking Number
Voice Mail
Reporting Wallboard

Concurrent lines

IDR 100,000

per 5 channels per month, (1 year contract)

Concurrent lines (E-Number) is an internet technology for transmitting voice communication, consisting of several channels that allow one number to be used by many users simultaneously without having to add lines (cables).

IP Phone Connector

IDR 100,000

per 5 channels per month, (1 year contract)

IP-Phone Headset

IDR 100,000

per channel per month, (1 year contract)

Rent a headset to support your team in making telephone calls from the call center system

Trusted by businesses of all types of industries

Hundreds of leading businesses from various types of industries have succeeded in developing their business with Barantum Omnichannel CRM & Call Center.

Learn more

Barantum is proven to be the answer to all your business productivity needs

90%

Increase
Productivity Business

25%

Increase
Sales Business

85%

Accelerate
Service Customers

40%

Reduce
Churn Rate Customers

Saya sendiri yang sudah menggunakan berbagai macam aplikasi CRM, Dan Barantum ini menjadi salah satu yang antar mukanya itu sangat mudah untuk dipahami oleh tim

Natali Ardianto Chief Executive Officer (CEO) Lifepack.id Read more

Tim Barantum selalu fast response dalam melayani kendala tim DGW dalam 24 jam dari berbagai saluran komunikasinya yang tersedia,

Deni Dharmawan Marketing Communication Analyst PT Dharma Guna Wibawa (DGW) Read more

Barantum menjadikan sistem lebih sistematis, data tercatat dengan baik, dan mudah digunakan sehingga meningkatkan produktivitas pelayanan pelanggan.

Daniel Jatnika Customer Service Manager PT Kompas Gramedia Xpress Read more

Fitur Barantum lengkap dan dapat memonitor lokasi sales dengan fitur GPS dan Check In Check Out. Jadi bisa menghitung KPI dengan baik dan sales merasa kinerjanya dihargai

David Chief Executive Officer PT Puma Elektrik Niaga

What is a CRM Call Center?

CRM Call Center is a customer relationship management strategy that leverages omnichannel technology. That is, technology that connects the various channels through which customers and businesses interact into a single platform.

With the CRM Omnichannel Call Center, the service system or telephone calls become centralized and allows businesses to store activity history of customer outgoing and incoming calls within the CRM system.

What are the benefits of a CRM Call Center?

The benefits of CRM Omnichannel Call Center for business, which can increase customer loyalty, easily speed up and automate answering customer calls, increase the number of incoming messages that can be answered by agents, so that there is a history of conversation conversations.

Why should companies use a CRM Call Center?

Businesses need to use the CRM Omnichannel Call Center because this system can make agents' job of answering calls faster. So they can be more responsive in answering and providing solutions to customers.

What are the features in the Barantum CRM Call Center?

Automatic recording
Fitur rekam otomatis memastikan bahwa Anda dapat merekam panggilan masuk dan keluar. Untuk pengukuran kinerja, perekaman otomatis memungkinkan Anda untuk mengetahui akumulasi kinerja tim dari waktu ke waktu dan memberikan umpan balik yang berlaku.
Voice transcription and email
A proper Omnichanel Call Center CRM can create transcripts of online calls and chats. For example, when a prospect calls one of your agents via live chat. The software will automatically send a transcript of the conversation to them after the chat.

How does the Barantum CRM Call Center work?

Barantum's CRM Call Center covers all customer service services both inbound and outbound calls and can be integrated with CRM so that it becomes the best solution for many companies in Indonesia and the trust of customers.

CRM Sales

CRM Services

Omnichannel

Cloud Call Center application can be accessed anywhere only by internet

Problems that have often been experienced before using Barantum CRM

How does the Barantum Call Center make customer service easier via telephone calls

Personalize calls with modern call center features

Redirect each customer call to the correct agent

Make better decisions based on data

Other Features

Campaign Calls

Predictive Caller

Call Center

Robocall

Recording

Sales Scripts

Plan for your business needs

Trusted by businesses of all types of industries

Barantum is proven to be the answer to all your business productivity needs

Saya sendiri yang sudah menggunakan berbagai macam aplikasi CRM, Dan Barantum ini menjadi salah satu yang antar mukanya itu sangat mudah untuk dipahami oleh tim

Tim Barantum selalu fast response dalam melayani kendala tim DGW dalam 24 jam dari berbagai saluran komunikasinya yang tersedia,

Barantum menjadikan sistem lebih sistematis, data tercatat dengan baik, dan mudah digunakan sehingga meningkatkan produktivitas pelayanan pelanggan.

Fitur Barantum lengkap dan dapat memonitor lokasi sales dengan fitur GPS dan Check In Check Out. Jadi bisa menghitung KPI dengan baik dan sales merasa kinerjanya dihargai

Tim Barantum selalu fast response dalam melayani kendala tim DGW dalam 24 jam dari berbagai saluran komunikasinya yang tersedia,

Fitur Barantum lengkap dan dapat memonitor lokasi sales dengan fitur GPS dan Check In Check Out. Jadi bisa menghitung KPI dengan baik dan sales merasa kinerjanya dihargai

What is a CRM Call Center?

What are the benefits of a CRM Call Center?

Why should companies use a CRM Call Center?

What are the features in the Barantum CRM Call Center?

How does the Barantum CRM Call Center work?

Ready to maximize the performance of the customer service team with Barantum?