Meta Business Partner
WhatsApp API OfficialHajj & Umrah Travel: Manage Pilgrims More Smoothly
with Barantum's Official CRM & WhatsApp Business API
Unify WhatsApp, Instagram, and phone calls with prospective pilgrims in one platform. Automatic follow-up, organized pilgrim data, faster closing.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Challenges in Managing Hajj & Umrah Travel Services
Before using Barantum, Hajj & Umrah travel businesses often face the following challenges:
The booking process is not neat
Chats are spread across many phones, follow-ups are often missed, and congregation opportunities are simply lost.
Data is not real-time
Difficulty monitoring agent KPIs and tracking lead progress effectively with limited device access.
Unorganized data
Conversations spread across multiple channels make it difficult for you to understand and target diverse market needs.
The Best Omnichannel CRM & WhatsApp Business API for Hajj & Umrah Travel
From capturing leads to maintaining long-term relationships with pilgrims, your entire travel business process runs automatically in one platform.
Get More Prospective Pilgrims in Less Time
Automatically collect leads from multiple channels, then answer their initial questions with a responsive AI chatbot, any time of day.
Collect all leads from prospective pilgrims in one system From manasik events, digital advertising, social media, to WhatsApp chats—everything is automatically recorded neatly without any mishaps.
Use AI chatbot to answer questions about Hajj & Umrah. Starting from package options, cost estimates, departure schedules, to requirements—fast response without having to manually reply 24 hours.
Segment leads based on interest & readiness to go. Send relevant follow-ups, education, and package promotions to increase your chances of closing your deal.
Appear more official from the first chat with a verified blue checkmark badge
Increase Trust with a Blue-Ticked WhatsApp Business API
Unite every prospective pilgrim's conversation from different channels into one team inbox, with AI assistance for faster responses.
Unite all congregational chats in one inbox from WhatsApp, Instagram, Facebook, TikTok, email, calls, Shopee, Tokopedia to other channels without being scattered or switching between applications.
From WhatsApp, Instagram, Facebook, TikTok, email, calls, Shopee, Tokopedia to other channels without being scattered or switching between applications chat sharing remains clear, conversation history is secure, and follow-up is more controlled.
Work on congregation questions together in one view add internal notes and AI summaries to help your team quickly understand your potential pilgrims' needs.
Monitor team responses & follow-up progress in real timemanagement can easily see CS performance and the development of prospective pilgrims.
Respond to chats anytime with AI assistance reply to chats faster with ready-to-send auto-reply suggestions.
Speed Up the Congregation Closing Process & Reduce Booking Drop-Offs
Filter pilgrims who are ready to book and speed up closing with automatic lead distribution to the right sales team.
Chatbots help filter potential pilgrims from the start. Automatically collect important information such as the package you are interested in, your departure plan, number of participants, and payment readiness.
Leads ready to book go directly to the sales team. Follow-up is faster because leads are automatically distributed to available CS or sales representatives.
All booking processes can be monitored in one dashboard. View chat history, payment status, and departure progress without having to check each one individually.
Build a sense of security for prospective pilgrims, reduce doubts & risks of fraud in the name of your travel
Answer Congregation Questions Faster Without Waiting
Send confirmations, reminders, and important updates automatically so pilgrims always stay informed without asking repeatedly.
Send automatic booking & payment confirmationsthe congregation immediately receives the latest information after the transaction without having to ask again.
Automatically send reminders & important information before departurestarting from the manasik schedule, equipment, to travel updates sent on a scheduled basis.
Congregation questions are immediately directed to the appropriate team chats are automatically shared with CS, operations, or finance for faster and clearer responses.
Conversation history is neatly saved so your team can pick up right where it left off, without pilgrims repeating themselves
Send Umrah Promos & Info to Thousands of Pilgrims in Minutes
Send relevant Umrah promos and information to thousands of prospective pilgrims at once, segmented by their interests and history.
Save congregation data with complete profiles starting from package interest, travel history, to payment status in one system.
Congregation segmentation becomes easier and more targeted send promotions as needed without disturbing other irrelevant congregations.
Make your messages more engaging with images, buttons, catalogs and interactive links Encourage the congregation to ask questions, register, and book directly.
View campaign results clearly. view message delivery, opens, and responses to measure promotion effectiveness.
Leverage Congregation Data to Increase Repeat Bookings
Use pilgrim history data to send personal offers at the right moment, opening up repeat booking and up-sell opportunities.
Group pilgrims based on travel history & interests easily send promotions or package info that suits their needs.
Easily send promotions or package info that suits their needs such as Umrah promos for Ramadan, end of year, or special offers for alumni congregations.
Open up-sell opportunities & additional servicesoffer relevant upgrades to packages, equipment, or your next trip program.
Every interaction history is saved automatically so your team never has to search for pilgrim data manually
Flexible Chat-Based Congregation CRM for Your Travel Business
Manage all booking, payment, and pilgrim history data in one flexible, secure CRM system.
Manage your booking, payment, and pilgrim history data in one place all important information is neatly stored directly from chat conversations.
Easy integration with other systems you use data synchronization runs automatically without complicated manual processes.
Set team access according to each role maintain the security of congregation data while facilitating work coordination.
Completely protect the congregation's sensitive information. Security features help keep important data safe.
Why Do Hajj & Umrah Travel Businesses Choose Barantum?
Trusted by thousands of businesses in Indonesia to manage customer communication and data securely and efficiently.
Internationally Certified Data Security
ISO/IEC 27001 and ISO 9001:2015 certified—your pilgrims' data stays secure to global standards.
Official Meta Business Partner
Official blue-checkmark WhatsApp Business API, building prospective pilgrims' trust from the first message.
Omnichannel in One Dashboard
WhatsApp, Instagram, email, and phone calls with prospective pilgrims managed in one CRM system.
Responsive Support Team
Barantum's team is ready to help with onboarding and training so your system runs smoothly from day one.
Pricing Plans for Hajj & Umrah Travel
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel (WhatsApp, Instagram, Live Chat, Email)
- Broadcast pesan WhatsApp massal
- Autoresponder after office hours
- Pengajuan centang biru WhatsApp
- Laporan performa agen & chat
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- Omnichannel (Shopee, Tiktok, Tokopedia)
- AI Chatbot + handover ke agen otomatis
- Notifikasi OTP dari aplikasi
- Integrasi API dengan sistem lain
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custome Flow
- Custom integration
- Dedicated CSM
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Hajj & Umrah Travel CRM FAQ
Barantum's WhatsApp Business API CRM combines an official blue-tick WhatsApp account with a CRM to manage leads, bookings, and communication with prospective pilgrims in one integrated platform.
Yes. Barantum automatically collects leads from WhatsApp, Instagram, Facebook, TikTok, email, and manasik events into one system, so no prospective pilgrim is missed.
Barantum's AI Agent can automatically answer questions about packages, costs, departure schedules, and requirements 24/7, so prospective pilgrims still get a fast response even outside business hours.
Yes. Barantum is certified ISO/IEC 27001 and ISO 9001:2015, and lets you set team access based on each role to keep pilgrim data secure.
Yes. With the official WhatsApp Business API, you can send segmented broadcasts — based on package interest, travel history, or payment status — to thousands of prospective pilgrims without risking your number getting blocked.
The blue tick shows your business WhatsApp account is officially verified by Meta, so prospective pilgrims trust you more and the risk of fraud impersonating your travel business is reduced.
Yes. You can try Barantum's core features free for 7 days to see firsthand how the system helps manage leads and communication with prospective pilgrims.
Ready to Manage Hajj & Umrah Pilgrims More Efficiently?
Consult your travel business's CRM and WhatsApp Business API needs with Barantum's expert team.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015
