Constraint

As a people's credit bank that has been running for 18 years, Universal BPR has a mission to focus on improving the quality of life of the community with full integrity, respect and continuous improvement.

In achieving this mission, Universal BPR delivers brand promises, namely fast, safe and caring. As a solution to become a people's credit bank that serves optimally, Universal BPR uses CRM Barantum which has caught their attention.

Solution

Business competition, including the banking business, makes Universal BPR need a system that helps support productivity and improve customer service. Therefore, Universal BPR management continues to improve maximum service to their customers in order to retain and increase customers.

Through the features in Barantum CRM, Universal BPR is able to provide the best service to customers. Not only that, their productivity has increased dramatically.

• Deals Management
  As one of the banks that people are interested in, Universal BPR requires deals management for each customer. With Barantum CRM, companies are able to see the process of each deal that has been made, thereby reducing the risk of missing deals in the future.
• Contact
  All customer numbers can be accessed easily with the Contact feature in Barantum CRM. This ease of access is able to streamline agents in finding customer contacts because the data is centralized, not scattered.
• Organization
  The organization of each customer can be recorded properly. So if an agent wants to search for contacts by organization, the agent only needs to search for the name of the organization and all contacts in the same organization will be recorded.
• Ticket
  Forgetting to follow up can now be avoided with the Ticket feature on Barantum CRM which is able to record all tickets neatly equipped with information on ticket activities whether they are still being handled or have been handled.
• Activity Management
  Each transaction activity requires detailed recording. With Barantum CRM, companies can see all data, including activities carried out by each agent. So that all operational activities can be carried out in real time.
• Report Management
  Ease of accessing and obtaining data is crucial for companies. With the Barantum system, companies can get all transaction data made in real time. So that the company is able to evaluate the business quickly and accurately.

Result

The presence of Barantum CRM is very beneficial for Universal BPR. Since the use of CRM Barantum, many conveniences have been obtained to encourage staff performance productivity.

With the Barantum CRM, the Deals and Customers features – which include information on contacts and organizations – make it easy for Universal BPR sales to quickly follow up with customers and easily view and track the latest progress of potential customers. This convenience is obtained because of the Deals feature in the Barantum CRM. Sales can see every progress in just one dashboard which can be added in real time.

In handling customer complaints, the use of CRM Barantum optimizes Universal BPR in dealing with customer problems. They become more proactive and responsive.

Moreover, there is a Ticketing System feature in Barantum CRM which makes it easier for sales to see and progress of each customer complaint. Customers are also satisfied with the service and speed of service provided. In addition, with Barantum CRM, Universal BPR report results are easier with data that is always updated in real time.

Information that is inputted in real time makes it easier for the management team to see the problems that occur. Thus, a quick decision is made if there is a complaint that is quite risky. So, Universal BPR customers are more satisfied with the services provided.

The use of CRM is a BPR Universal strategy to increase sales team performance which has an impact on increasing overall turnover. The ease of sales that follow up and respond to each customer complaint quickly makes customers feel comfortable and customer trust increases. On the other hand, the Barantum CRM system, which displays data in real time, supports the increase in productivity of Universal BPR.

Not only that, the Activity feature makes it easy for Universal BPR management to organize meetings. The Activity feature contains other features that facilitate the work of Universal BPR staff. For example, in recording each activity, making calls to customers, or monitoring sales locations when working outside the office. With CRM Barantum helps all Universal BPR activities in increasing staff performance productivity.

"Since using CRM Barantum, the performance of the sales team in serving customers has increased quite significantly. Using Barantum CRM, not only improves the performance of the sales team. However, the various conveniences that are obtained make the company's productivity around 50% - 80%.” (Andi Achmad Aqsal – Universal BPR)

As a people's credit bank that has been running for 18 years, Universal BPR has a mission to focus on improving the quality of life of the community with full integrity, respect and continuous improvement.

This convenience is obtained because of the Deals feature in the Barantum CRM. Sales can see every progress in just one dashboard which can be added in real time. Therefore, sales do not need to bother looking for customer document files manually. They can find data quickly and easily in the Barantum CRM system.

In handling customer complaints, the use of CRM Barantum optimizes Universal BPR in dealing with customer problems. They become more proactive and responsive.

Moreover, there is a Ticketing System feature in Barantum CRM which makes it easier for sales to see and progress of each customer complaint. Customers are also satisfied with the service and speed of service provided.

Customize Features As Needed

Each company has different feature requirements. Using CRM Barantum, Universal BPR has the convenience of setting up features as needed

Universal BPR immediately felt the convenience of the Barantum CRM feature. Professional staff from Barantum are always ready to help explain and how the Barantum CRM feature works. The process makes it easier, making Universal BPR's sales and management performance easier with a fast processing process.

With Barantum CRM, BPR Universal report results are easier with data that is always updated in real time. Information that is inputted in real time makes it easier for the management team to see the problems that occur. Thus, a quick decision is made if there is a complaint that is quite risky. So, Universal BPR customers are more satisfied with the services provided.

Productivity Increased Drastically Up to 50% - 80%

Since using Barantum CRM, information presented in real time makes it easier for management to make decisions. Not only that, management can also prepare strategic steps from the results of information reports in Barantum CRM. As a result, sales and management performance is more productive.

"Using Barantum CRM does not only improve the performance of the sales team. However, the various conveniences that are obtained make the company's productivity around 50% - 80%.” (Andi Achmad Aqsal – Universal BPR)

With various features in the Barantum CRM system it helps Universal BPR increase the productivity of its staff. The use of CRM is a BPR Universal strategy to increase sales team performance which has an impact on increasing overall turnover.

The ease of sales that follow up and respond to each customer complaint quickly makes customers feel comfortable and customer trust increases. On the other hand, the Barantum CRM system, which displays data in real time, supports the increase in productivity of Universal BPR.

Not only that, the Activity feature makes it easy for Universal BPR management to organize meetings. The Activity feature contains other features that facilitate the work of Universal BPR staff. For example, in recording each activity, making calls to customers, or monitoring sales locations when working outside the office.

With CRM Barantum helps all Universal BPR activities in increasing staff performance productivity. If you want to get various conveniences like Universal BPR, you can contact us directly at www.barantum.com.