As a global logistics company, SF Express has long been recognized for its speed, security, and accuracy in handling both domestic and international deliveries.
In Indonesia, the SF Express team continues to innovate to maintain service quality, including ensuring that every package is delivered safely into the hands of customers.
Youru Napiun, from the SF Express Indonesia claims team, shared how Barantum plays a key role in helping the company maintain its high service standards while also making the team’s work more efficient.
Main Challenge: Manual Broadcasts and the Risk of Being Blocked on WhatsApp
Behind excellent logistics services, customer communication is the key. However, before using Barantum, SF Express still relied on regular WhatsApp to broadcast package confirmation messages.
“At first, I struggled to do broadcasts because I was still using regular WhatsApp. As a result, the account was often blocked for being considered spam,” explained Youru.
This problem was further compounded by the manual data retrieval process. Every report had to be compiled one by one, consuming time and risking delays in responding to customers.
Barantum as the Solution: Faster & Integrated Communication
As a company that values punctuality, SF Express needed a system to support operational efficiency — and found the answer in Barantum.
“The Barantum system helps me confirm whether a package has been received. Since WhatsApp is already integrated, it’s easier for me to reassure customers,” said Youru.
Through API integration, Barantum connects directly with SF Express’s internal systems. This accelerates broadcasts and follow-ups while supporting SF Express’s commitment to reliability and customer trust.
Broadcasting is the feature most frequently used by the SF Express team. With API support, messages can be sent in bulk without the risk of account blocking and are neatly recorded in the system.
Automated data retrieval adds further value. What once slowed down work with manual reporting is now instant, allowing the team to focus more on customer service.
Work Efficiency Increases by Up to 80%
For the SF Express team, the changes after adopting Barantum have been very tangible.
“The most noticeable changes are in broadcasting and data retrieval. I no longer have to manually compile reports one by one. If measured, I’d say it has helped me by about 80% in my work,” said Youru.
This speed not only makes internal work easier but also strengthens SF Express’s image as a reliable and punctual logistics provider.
Barantum Services: Fast, Responsive & Affordable
Beyond its features, Youru also highlighted Barantum’s reliable service.
“My experience with Barantum’s support has been very satisfying. Their customer service is fast to respond, and every issue is handled immediately,” he said.
With quick support, affordable pricing, and an integrated system, Barantum has become an essential partner that complements SF Express’s professionalism in maintaining customer trust.
“For companies still doing things manually, you really have to try Barantum first. It not only makes work easier but is also very affordable,” added Youru.
With Barantum, SF Express has successfully increased work efficiency by up to 80%, while ensuring customers continue to experience fast, safe, and reliable delivery services.
If a large-scale logistics company like SF Express can feel such significant benefits from Barantum, imagine how impactful it could be for your business.
From faster communication, organized data, to improved efficiency — all of it is possible with one system.
It’s time to make your business more structured, responsive, and professional with Barantum!