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CRM Sales & Services Team Pipeline, contacts & sales team Omnichannels & WhatsApp API WhatsApp, email & live chat Cloud Call Center (Business Phone) Cloud telephony & IVR management

CRM Sales & Services Team Omnichannels & WhatsApp API Cloud Call Center (Business Phone)

Standard CRM Sales

For every business type. Solutions to Simplify Sales Management

Rp299.000

*per User / Month (min. 3 Users)

Minimum 1 year subscription

Lead Management

Sales Management

Product Management

Module Saleskits

GPS Check In & Out
(Can Add Photos)

Document Module With 1GB / User Storage

Comments and Notifications Module

Module Tags

Standard Report Dashboard Settings Management

Consumer Contact Data Management

Consumer Company Data Management

Custom Field Management

Data Access Right Sharing Management

Management of Rights Create, Edit & Delete Data

Module Settings Management

Standard Open API access (1 API call per second)

Access Team & Users Settings

Export and Import Data

Android and iOS Apps

Support Standard

Free System Update

Lifetime Support *According to applicable regulations

Standard CRM Services

For all types of businesses. Improve Customer Service and Satisfaction

Rp299.000

*per User / Month (min. 3 Users)

Minimum 1 year subscription

Project Management

Ticket & Bulk Management

SLA Management

Escalation Management

Module Internal FAQ

Module Survey

Comments and Notifications Module

Module Tags

Standard Report Dashboard Settings Management

Consumer Contact Data Management

Consumer Company Data Management

Custom Field Management

Data Access Right Sharing Management

Management of Rights Create, Edit & Delete Data

Module Settings Management

Standard Open API access (1 API call per second)

Access Team & Users Settings

Export and Import Data

Android and iOS Apps

Support Standard

Free System Update

Lifetime Support *According to applicable regulations

Professional

For all types of businesses. A more complete solution. Increase automation in Your company

Rp599.000

*per User / Month (min. 3 Users)

Minimum 1 year subscription

All features of the Standard CRM Sales + CRM Service package

GPS Offline Mode

Live GPS Attendance

Module Survey

Module Marketing

Module Approval

e-Signature (Android & iOS)

Module Email

Module Quotation

2 GB / User Storage Documents

Advanced search (search by keyword) Soon

Manage and define automation that will run in Your Barantum CRM

Workflow Management

Management of Standard Report & Custom Report Dashboard settings

Priority Support

* All Customs require additional man-days

Enterprise

Customize features and services to fit any business, from small to large scale.

Pricing Consultation & Custom Features

Schedule Consultation

All the features of the Professional CRM Sales + Service package with additional OPTIONS

Custom Whitelable Logo

On-Premise Solutions

Middleware Service

Dedicated Barantum Account Manager

System Customization per Man-Days

Document Module with more than 2 GB / User Storage

More than 5 additional Customization Reports

Customize Workflow

Customize Features

Customize Integration

Customize API

Money Back Guarantee

Support 24 Hours 7 Days

* All Customs require additional man-days

Features

Standard

Sales CRM

Services CRM

Professional

Features and services that can be customized to Your needs

Enterprise

Contact Consultant

Features

Sales CRM
(Standard)

Services CRM
(Standard)

Professional

Enterprise

Lead Management

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Sales Management

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Product Management

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Features

Sales CRM
(Standard)

Services CRM
(Standard)

Professional

Enterprise

GPS Check In & Out
(Can Add Photos)

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

GPS Offline Mode

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Features

Sales CRM
(Standard)

Services CRM
(Standard)

Professional

Enterprise

Deals Management

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Marketing Ads

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Module Marketing

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Product Management

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Project Management

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Module Email

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Features

Sales CRM
(Standard)

Services CRM
(Standard)

Professional

Enterprise

Ticket & Bulk Management

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

SLA Management

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Escalation Management

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

CSAT

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Module Internal FAQ

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Features

Sales CRM
(Standard)

Services CRM
(Standard)

Professional

Enterprise

Dashboard Widgets

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Management of Standard Report & Custom Report Dashboard settings

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Report Management

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Customize Reports

Sales CRM (Standard)

Services CRM (Standard)

Professional

5 Customization

Enterprise

More than 5 Customization

Features

Sales CRM
(Standard)

Services CRM
(Standard)

Professional

Enterprise

Document Management

Sales CRM (Standard)

1 GB

Services CRM (Standard)

1 GB

Professional

2 GB

Enterprise

> 2GB

Module Saleskits

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Features

Sales CRM
(Standard)

Services CRM
(Standard)

Professional

Enterprise

Comments

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Notifications

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Features

Sales CRM
(Standard)

Services CRM
(Standard)

Professional

Enterprise

Workflow

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Form Customization

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Import & Export Data

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Setup Module CRM

Sales CRM (Standard)

Services CRM (Standard)

Professional

Enterprise

Our Customer Service Types

Get full support from our expert team, or start independently — tailored to your team's needs.

Implementation, Setup & Training assistance services

Full-Service

Installation & implementation by Barantum expert team
Private training for your team
Go-live assistance until the system is running
Technical support post-implementation

Custom pricing

Self-Service

Comprehensive guide articles
Interactive step-by-step tutorials
Video tutorials
Scheduled online training

Free

Customer Service

24/7 Support

Dedicated support team for your company
Available anytime, 24 hours a day, 7 days a week
Fast response without day & hour limitations
Priority ticket handling & exclusive escalation

Custom pricing

Standard Support

Support available during business hours (office hours)
Monday–Friday, 08:00–17:00 WIB
Ticket & inquiry handling via chat & email
Response within 1 business day

Free

Frequently Asked Questions

What is Barantum Customer Relationship Management (CRM)?

Barantum Customer Relationship Management (CRM) is an application that helps businesses manage interactions with their customers, track sales, and optimize customer service processes. Barantum CRM provides comprehensive tools to improve the efficiency and effectiveness of sales and customer support teams.

How Does Barantum Customer Relationship Management (CRM) Work?

The Barantum application works by collecting, storing, and managing data from various sources, ranging from customer information, activity history, purchases, to customer service in one centralized system.

Is My Data Secure with Barantum?

At Barantum, we always take data security seriously. Our systems are housed in world-class data centers that are protected and under 24-hour surveillance. We ensure that our applications are always updated with the latest security versions. The security of our clients' data is number 1 for us, incoming data will always be protected with high-level protection.

What Payment Methods Are Accepted?

We accept payments by bank transfer or credit card.

Can I Change My Plan?

You can change Your package on the subscription settings page and you can choose the package you want.

Can I Cancel My Plan at Any Time?

Yes, you can cancel Your package at any time.

What if I Have Other Questions?

You can contact us via email support@barantum.com. Barantum will be happy to help and answer Your questions and needs.

Standard

The ideal solution for starting your omnichannel journey

Starting at

Rp897.000

*per 3 Users / Months

Minimum 1 year subscription

Next user addition IDR 299.000 / user per month

Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number

Integration of 1 TikTok Chat Account

New

Document Module with 1 GB / user storage

Simple Autoresponder Bot Automatically replies to customer messages during and outside working hours. Available for WhatsApp, Email, Telegram, Instagram, Facebook, Tokopedia, Shopee, Google Review, Live Chat, Line, and Jira.

Customer Satisfaction Survey Module

Comments and Notifications Module

Internal FAQ Module

Tags Module

Sales Management

Ticket Management + Bulk Tickets

Multi Admin Management

Management of Distribution of Data Access Rights

Management of create, edit, & delete data rights settings

Consumer Contact Data Management

Consumer Company Data Management

Field Management Custom

Multi Admin Handles 1 Chat

Predefined Source

New

WhatsApp Catalog

New

WhatsApp Form

New

Block spam numbers

Team and User Access Settings

Export & Import Data

Android and IOS apps

Standar Service

Free Update Systems

Lifetime Support
Subject to Applicable Conditions

Professional

More complete solution for interaction between Your business and Your customers.

Starting at

Rp1.797.000

*per 3 Users / Months

Minimum 1 year subscription

Additional users IDR 599.000 / user per month

All Standard plan features with other additional features

Integration of 1 Email account, 1 Tokopedia account, and 1 Shopee account

Integration of 1 Live Chat account

Integration 1 Jira account

Integration 1 Business Google Review

TikTok Marketplace

Soon

Open API Chat + Chatbot Access
(data & API limitations apply)

AI Agent

New

Document Module with 2 GB / User Storage

Advanced search (search by keyword) Soon

Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours. Exclusive to WhatsApp
*Implementation fees apply

Scheduling message delivery

Workflow Management

5 additional Custom Reports

Priority Support

* All Customs require additional man-days

Enterprise

Customizable solutions to suit Your business needs with a large number of customers

Pricing Consultation & Custom Features

Schedule Consultation

All Professional package features with additional optional features

Change App Logo With Your Company Logo

On-Premise Solutions

Middleware Service

Document Module with more than 2 GB / User storage

Chatbot Autoresponder Custom

Chatbot API Custom

Workflow Custom

Report Custom

Features Custom

Modules Custom

Integration Custom

API Custom

Dedicated Barantum Project Manager

Dedicated Barantum Account Manager

System customization per man-days

Money Back Guarantee

Support 24 Hours 7 Days

* All Customs require additional man-days

All Packages Are Included

Self-service guide for managing WhatsApp Masking & Blue Tick *Terms and Conditions Follow Meta
Monthly Active Users (MAU) are unlimited
Agent Performance Report Dashboard and Message Activity
Personalize WhatsApp blast messages
Upload/import contact for WhatsApp blasting
Unlimited WhatsApp Blast *Maximum conditions per day following Meta Terms
Multimedia message template for broadcast
Automatic message allocation to agents (Round Robin)

Message template for quick reply
Handling messages with Agents and Autoresponder Chatbots
Conversation history is stored and cannot be deleted by agents
Auto-Save contact and customer profiles
Added customer profile details

Features

Standard

Schedule Demo

Professional

Schedule Demo

Enterprise

Contact Consultant

Features

Standard

Professional

Enterprise

Block Number

Standard

Professional

Enterprise

Multiadmin

Standard

Professional

Enterprise

Autoresponder Office Hour

Standard

Professional

Enterprise

AI Response

New

Standard

Professional

Enterprise

Chatbot Autoresponder Office Hour

Standard

Professional

Enterprise

Standard Open API Chat

Standard

Professional

Enterprise

Blast/Broadcast

Standard

Professional

Enterprise

Multimedia message templates

Standard

Professional

Enterprise

Livechat

Standard

Professional

Enterprise

Schedule Messages

Standard

Professional

Enterprise

Predefined Source

New

Standard

Professional

Enterprise

WhatsApp Catalog

New

Standard

Professional

Enterprise

WhatsApp Form

New

Standard

Professional

Enterprise

Quick reply

Standard

Professional

Enterprise

Message activity history

Standard

Professional

Enterprise

Message Allocation (Round robin)

Standard

Professional

Enterprise

Blue Tick Masking

Standard

Professional

Enterprise

Free of charge for 1000 conversations

Standard

Professional

Enterprise

Users (MAU)

Standard

Professional

Enterprise

Agent Chat Performance Report

Standard

Professional

Enterprise

Message activity reports

Standard

Professional

Enterprise

Change App Logo With Your Company Logo

Standard

Professional

Enterprise

Features

Standard

Professional

Enterprise

Tiktok Shop

Standard

Professional

Enterprise

Customer Management

Standard

Professional

Enterprise

Organization Management

Standard

Professional

Enterprise

Sales Management

Standard

Professional

Enterprise

Ticket + Bulk Ticket Management

Standard

Professional

Enterprise

Tags Management

Standard

Professional

Enterprise

Internal Management FAQs

Standard

Professional

Enterprise

Surveys Management

Standard

Professional

Enterprise

Document Management

Standard

1 GB

Professional

2 GB

Enterprise

> 2 GB

Workflow Management

Standard

Professional

Enterprise

Advanced search (search by keyword) Soon

Standard

Professional

Enterprise

Features

Standard

Professional

Enterprise

Custom Form

Standard

Professional

Enterprise

Custom Module

Standard

Professional

Enterprise

Custom Integration

Standard

Professional

Enterprise

Custom Workflow

Standard

Professional

Enterprise

Custom API

Standard

Professional

Enterprise

Custom Report

Standard

Professional

+5 Customizations

Enterprise

+5 Customizations

Custom Chatbot API

Standard

Professional

Enterprise

Custom Autoresponder

Standard

Professional

Enterprise

Features

Standard

Professional

Enterprise

Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number

Standard

Professional

Enterprise

Integration of 1 Email account, 1 Tokopedia account, 1 Shopee account, 1 Live Chat account

Standard

Professional

Enterprise

Integration of 1 TikTok Chat Account

New

Standard

Professional

Enterprise

AI Agent

New

Standard

Professional

Enterprise

Integration 1 Jira account

Standard

Professional

Enterprise

TikTok Marketplace

Soon

Standard

Professional

Enterprise

Integration 1 Business Google Review

Standard

Professional

Enterprise

Other System

Standard

Professional

Enterprise

Open API

Standard

Professional

Enterprise

Integrasi Dengan Middleware

Standard

Professional

Enterprise

On-Premise

Standard

Professional

Enterprise

Features

Standard

Professional

Enterprise

Standard Service

Standard

Professional

Enterprise

Priority Service

Standard

Professional

Enterprise

Account Manager Dedicated To You

Standard

Professional

Enterprise

Project Manager Dedicated To You

Standard

Professional

lang.LBL_OMNICHAT-ENTERPRISE-1

Lifetime Support

Standard

Professional

lang.LBL_OMNICHAT-ENTERPRISE-1

Money Back Guarantee

Standard

Professional

Enterprise

Features

Standard

Professional

Enterprise

Free System Update

Standard

Professional

Enterprise

iOS App

Standard

Professional

Enterprise

Android App

Standard

Professional

Enterprise

WhatsApp Message Cost by Category (Broadcast or Outgoing Messages)

Authentication

Send OTP codes or login verification messages to customers

Rp367 Per message template

Barantumonline

Your verification code is 45678. Do not share this code with anyone. It is valid for 5 minutes.

09:41

Utility

Send notifications like order updates, reminders, or transaction alerts

Rp367 Per message template

Barantumonline

Hello Budi, your order with number 12345678 is being processed. We will notify you once it has been shipped.

09:41

Marketing

Send promotions, offers, or ad broadcasts to customers

Rp597 Per message template

Barantumonline

Promo Banner

Hello Budi, enjoy a 20% discount on today's purchase. Use the code PROMO20 before the promotion ends.

Klaim Promo Sekarang

09:41

Services

When a customer messages your business first — conversation fee is free

Gratis No charges for conversations (free)

Barantumonline

Hi, I'd like to ask about Barantum's subscription plans. Can you help me?

09:41

Integration

Additional Integration Channels

Connect all your business chat channels in one platform.

Rp100.000 Per number per month

Instagram

Rp100.000 Per account per month

Rp100.000 Per number per month

Line

Rp100.000 Per number per month

Facebook

Rp100.000 Per account per month

TikTok Chat

Rp100.000 Per account per month

Google Review

Rp350.000 Per account per month

Live Chat

Rp350.000 Per account per month

Tokopedia

Rp500.000 Per account per month

Shopee

Rp500.000 Per account per month

Other Applications

Custom Custom pricing

Additional Services

Our Customer Service Types

Get full support from our expert team, or start independently — tailored to your team's needs.

Implementation, Setup & Training assistance services

Full-Service

Installation & implementation by Barantum expert team
Private training for your team
Go-live assistance until the system is running
Technical support post-implementation

Custom pricing

Self-Service

Comprehensive guide articles
Interactive step-by-step tutorials
Video tutorials
Scheduled online training

Free

Advance Chatbot + AI Auto Reply Implementation Services

Full-Service

Chatbot setup by Barantum expert team
Message flow configuration across all channels
Integration with existing systems
Technical support post go-live

Custom pricing

Self-Service

Self-setup with guide articles
Interactive step-by-step tutorials
Video tutorials
Scheduled online training

Free

Customer Service

24/7 Support

Dedicated support team for your company
Available anytime, 24 hours a day, 7 days a week
Fast response without day & hour limitations
Priority ticket handling & exclusive escalation

Custom pricing

Standard Support

Support available during business hours (office hours)
Monday–Friday, 08:00–17:00 WIB
Ticket & inquiry handling via chat & email
Response within 1 business day

Free

Frequently Asked Questions

What is Omnichannel Chat?

CRM Omnichannel Chat is a customer relationship management strategy that leverages omnichannel technology. That is, technology that connects the various channels where customers and businesses interact into one platform.

Omnichannel CRM works by connecting all communication channels into one and integrating them with the CRM system, so that all activities across various communication channels.

How to Use Omnichannel Chat?

Using Barantum Omnichannel Chat is very easy. You only need to open the BarantumChat feature to be able to reply to messages from various different channels.

Is My Data Secure with Barantum?

What Payment Methods Are Accepted?

We accept payments by bank transfer or credit card.

Can I Change My Plan?

You can change Your package on the subscription settings page and you can choose the package you want.

Can I Cancel My Plan at Any Time?

Yes, you can cancel Your package at any time.

What if I Have Other Questions?

You can contact us via email support@barantum.com. Barantum will be happy to help and answer Your questions and needs.

Standard

For all types of businesses. Solutions for medium-sized businesses with low phone activity.

Rp897.000

*per 3 Users / Months

Minimum 1 year subscription

Next user addition Rp299.000 / user per bulan

Try for Free

Custom Queue Flow

Open API Call Standard Access

Incoming Phone Notifications Via Desktop

Recording Module With 1 GB Storage / User

Internal FAQ's Module

Outbound Route

Standard Support

Free System Update

Lifetime Support *According to The Current Arrangment

Professional

For all types of businesses. Solutions for medium-sized businesses and medium-sized phone calls

Rp1.797.000

*per 3 Users / Months

Minimum 1 year subscription

Next user addition Rp599.000 / user per bulan

Try for Free

All Standard plan features with other additional features

Wallboard Real Time Inbound and / or Outbound

Recording Module with 2 GB / User Storage

Customer Satisfaction Survey Module

Black / White List Number Module

Tags Module

Consumer Contact Data Management

Consumer Company Data Management

Field Management Custom

Workflow Management

Contact History

Advanced search (search by keyword) Soon

Call Center Report Pro *(There is an implementation fee)

5 Additional Custom Reports (Additional Man-Days)

Robo Call

Priority Support

*All customs require additional man-days

Enterprise

For all types of businesses. Solutions for large scale businesses with large amounts of phone activity.

Pricing Consultation & Custom Features

Schedule Consultation

All Professional package features with additional optional features

Change App Logo With Your Company Logo

Middleware Service

On-Premise Solutions

Module Recording With More Than 2 GB / User Storage

Barantum Project Manager Dedicated to You

Barantum Account Manager Dedicated to You

System Customization Per Man-Days

Queue Custom

Features Custom

Modules Custom

Integration Custom

API Custom

More Than 5 Additional Custom Reports (Additional Man-Days)

Money Back Guarantee

Support 24 Hours 7 Days

*All customs require additional man-days

All Packages Are Included

Agent Performance Report Dashboard and Call Activity
Agent Console Login and Logout
Extension Number to Receive and Make Calls
Interactive Voice Recording for Autoresponder incoming calls
Transfer calls (Escalation)
Paging and Intercom

Boss-Secretary Solution
Restrict Outbound Calls by PIN Codes
Conference Call
Spy Call, Whisper Call, & Join Call
Voice Mail
Operator Panel

Ring Group
Caller ID
Time Conditions Office Hour
Call Agent Monitoring
Internet Network Stability Monitor Tools for telephone
Additional Call Recording Storage 10 GB

Features

Standard

Contact Sales

Professional

Contact Sales

Enterprise

Contact Consultant

Features

Standard

Professional

Enterprise

Desktop Incoming Call Notifications

Standard

Professional

Enterprise

Outbound Route

Standard

Professional

Enterprise

Campaign Call

Standard

Professional

Enterprise

Black / White List Numbers

Standard

Professional

Enterprise

Robo Call

Standard

Professional

Enterprise

Agent Console Login and Logout

Standard

Professional

Enterprise

Extension Number To Receive and Make Calls

Standard

Professional

Enterprise

Interactive Voice Recording for Autoresponder incoming calls

Standard

Professional

Enterprise

Transfer calls (Escalation)

Standard

Professional

Enterprise

Paging and Intercom

Standard

Professional

Enterprise

Boss-Secretary Solution

Standard

Professional

Enterprise

Restricting Outbound Calls with a PIN code Dengan Kode PIN

Standard

Professional

Enterprise

Conference Call

Standard

Professional

Enterprise

Spy Call, Whisper Call, & Join Call

Standard

Professional

Enterprise

Voice Mail

Standard

Professional

Enterprise

Operator Panel

Standard

Professional

Enterprise

Ring Group

Standard

Professional

Enterprise

Caller ID

Standard

Professional

Enterprise

Time Conditions Office Hour

Standard

Professional

Enterprise

Call Agent Monitoring

Standard

Professional

Enterprise

Internet Network Stability Monitor Tools for telephone

Standard

Professional

Enterprise

Agent Performance Report Dashboard and Call Activity

Standard

Professional

Enterprise

Real Time Inbound and/or Outbound Wallboards

Standard

Professional

Enterprise

Call Center Report Pro

Standard

Professional

Enterprise

Change Application Logo With Your Company Logo

Standard

Professional

Enterprise

Features

Standard

Professional

Enterprise

Customer Management

Standard

Professional

Enterprise

Organization Management

Standard

Professional

Enterprise

Tags Management

Standard

Professional

Enterprise

Internal Management FAQs

Standard

Professional

Enterprise

Surveys Management

Standard

Professional

Enterprise

Workflow Management

Standard

Professional

Enterprise

Recording Management

Standard

+10GB

Professional

+10GB

Enterprise

+10GB

Advanced search (search by keyword) Soon

Standard

Professional

Enterprise

Features

Standard

Professional

Enterprise

Custom Form

Standard

Professional

Enterprise

Custom Module

Standard

Professional

Enterprise

Custom Integration

Standard

Professional

Enterprise

Custom API

Standard

Professional

Enterprise

Custom Report

Standard

Professional

+ 5 Customization

Enterprise

+ 5 Customization

Custom Queue

Standard

Professional

Enterprise

System Customization Per Man Days

Standard

Professional

Enterprise

Features

Standard

Professional

Enterprise

Integration With Other System

Standard

Professional

Enterprise

Integration With Open API

Standard

Professional

Enterprise

Integration of 1 Email account, 1 Tokopedia account, 1 Shopee account, 1 Live Chat account

Standard

Professional

Enterprise

Integration With Middleware

Standard

Professional

Enterprise

On-premise

Standard

Professional

Enterprise

Features

Standard

Professional

Enterprise

Standard Services

Enterprise

Professional

Standard

Priority Services

Standard

Professional

Enterprise

Account Manager Dedicated To You

Standard

Professional

Enterprise

Project Manager Dedicated To You

Standard

Professional

Enterprise

Lifetime services

Standard

Professional

Enterprise

Money Back Guarantee

Standard

Professional

Enterprise

Features

Standard

Professional

Enterprise

Free System Update

Standard

Professional

Enterprise

IOS App

Standard

Professional

Enterprise

Android App

Standard

Professional

Enterprise

Add-On

Additional Other Features

Features & Price

Concurrent lines

Add phone line capacity with local SIP Trunk, GSM, special numbers, premium, or Toll Free based on your business needs.

Rp625.000 / Per month

Click To Call API Connector

Add a "Click to Call" button to your website or app so customers can call directly with just one click.

Rp125.000 / month per agent

Text-To-Speech Balance Package

Convert text to speech automatically using Barantum Robot, including basic implementation at IDR 20,000,000 per 1 million characters.

Rp250.000 / 1 juta karakter

Call Recording Storage

Add call recording storage space according to your business needs.

Rp50.000 / GB Per month

Additional Services

Our Customer Service Types

Get full support from our expert team, or start independently — tailored to your team's needs.

Implementation, Setup & Training assistance services

Full-Service

Installation & implementation by Barantum expert team
Private training for your team
Go-live assistance until the system is running
Technical support post-implementation

Custom pricing

Self-Service

Comprehensive guide articles
Interactive step-by-step tutorials
Video tutorials
Scheduled online training

Free

Customer Service

24/7 Support

Dedicated support team for your company
Available anytime, 24 hours a day, 7 days a week
Fast response without day & hour limitations
Priority ticket handling & exclusive escalation

Custom pricing

Standard Support

Support available during business hours (office hours)
Monday–Friday, 08:00–17:00 WIB
Ticket & inquiry handling via chat & email
Response within 1 business day

Free

Frequently Asked Questions

What is a Call Center?

CRM Call Center is a customer relationship management strategy that utilizes omnichannel technology. That is, technology that connects various channels where customers and businesses interact into one platform.

With CRM Omnichannel Call Center, the service or telephone call system becomes centralized and allows businesses to store the history of customer outgoing and incoming call activities within the CRM system.

How Does the Barantum Call Center Work?

CRM Call Center Barantum covers all customer service services, both inbound calls and outbound, and can be integrated with CRM, making it the best solution for many companies in Indonesia and based on the trust of customers.