Barantum Product
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CRM Sales
Automate the sales cycle from lead to closing.
CRM Services
Accelerate service and improve customer experience better.
CRM Canvassing
Identify potential areas, and monitor customer visits directly
Multi Channel Inbox
Unify WhatsApp, Instagram, Facebook, and email in 1 inbox.
Automatic Chat Distribution
Route inbound chats to the right agent automatically and evenly.
WhatsApp Automation
A no-code chatbot to automate WhatsApp replies 24/7.
Live Chat Widget
A live chat widget on your website to capture visitor leads.
Auto Dialer Software
Click to call directly from the CRM, no manual dialing.
Automatic Call Distribution
Automatically route inbound calls to the right agent.
IVR Solution
A multi-level automated phone greeting menu for callers.
Predictive Dialer
Automatic dialing that only connects agents to answered calls.
Call Queue Management
Manage call queues with wait-time estimates & priority rules.
WhatsApp Blue Tick
Make your business more trusted in the eye of customers
Carousel
Display multiple products at once in a single interactive message
AI Agent
An AI Agent that responds to customers more effectively and naturally
Broadcast
Send message to many customers with only just one click
WhatsApp Form
Make filling forms easier for customers in WhatsApp
CTA Ads
Direct Potential Customers from Ads Directly to WhatsApp
Chatbot
Respond to customers every time with the replies you have specified
Personalize Message
Create more personal messages with customer names and details.
Barantum Solution
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Popular industries
Hajj & Umrah
Manage pilgrim data, automatic follow-up, and broadcast packages via WhatsApp.
Beauty & Wellness
Online booking, treatment reminders, and automated customer loyalty.
Schools & Education
Automated enrollment, parent updates, and alumni communication via WhatsApp & email.
UDD PMI
Donation schedule reminders, patient education, and inter-unit referral coordination.
Home WiFi Provider
Automatic trouble tickets, billing notifications, and customer retention.
Car Dealer
Showroom lead management, test drive follow-up, and promo broadcast via WhatsApp.
Finance & Insurance
CRM for finance & insurance: manage leads, customers, and automated follow-ups.
Automotive
CRM solution for automotive industry: dealer, workshop, and after-sales.
Car Rental
Booking, contract reminders, and rental customer database in one platform.
Contractor
Manage project leads, automate client follow-ups, and coordinate field teams.
Healthcare
Manage patient appointments, automated reminders, and centralized history.
Government
Manage public complaints, centralize citizen services, monitor divisions.
Manufacturing
Manage sales pipeline, distributor orders, and field sales teams.
Non-Profit & NGO
Manage donors, volunteers, and social campaigns with CRM & WhatsApp.
Retail & E-Commerce
Unified inbox, WhatsApp promo broadcasts, and customer behavior analytics.
Professional Service
Manage leads, automate client follow-ups, and track pipelines.
Course & Training
Automate lead follow-ups, centralize chat inbox, nurture course prospects.
Campus & University
Track enrollment leads, auto-reply inquiries, analyze student funnels.
Digital Agency
Manage leads from all channels, automate proposal follow-ups, close deals faster.
Restaurant
Manage orders & customers, broadcast promos, increase repeat orders.
Coffee Shop
Build loyal customers, send targeted promos, increase repeat orders.
Leasing
Manage credit leads & field agents, accelerate closing, monitor performance.
Insurance
Manage agents & policy pipeline, automate follow-ups, improve retention.
Bank
Efficient customer service across all channels, fast response, SLA monitoring.
Cooperative
Manage members digitally, broadcast installment billing, automate comms.
Hospital
Centralized patient service, 24-hour chatbot, automatic appointment reminders.
Logistics & Cargo
Manage deliveries & clients, auto status updates, broadcast rate offers.
Islamic School
Centralized parent-school communication, mass announcements, reduce admin work.
Law Firm
Manage clients & cases centrally, automatic hearing reminders, comm history.
Canvassing
Monitor KPI Sales Reps
Corporate
Sales Activity Tracking
Agent CS
Monitor customer service agent SLA
Telesales
Monitor telesales activity
Marketing Team
Manage campaigns, leads & automated nurturing.
Contact Center Team
Manage agents, tickets & centralized SLA.
IT & Helpdesk Team
Manage technical tickets, SLA & IT escalation.
No features found.
Popular features
Ticketing System
Manage customer service tickets from all channels automatically.
Lead Management
Manage lead pipeline & automated follow-ups in one platform.
Sales Pipeline Management
Manage deal stages visually from lead to close.
Deal Flow Management
Track deal movement speed and revenue projections.
Client Management
Manage post-sale client relationships & renewal schedules.
Customer Management
Manage the customer lifecycle in one 360° view.
Contact Management
Store & manage every business contact in one database.
Sales Tracking
Monitor sales team activity and targets in real time.
Field Sales Management
Track your field sales team with GPS check-in.
Sales Force Automation
Automate your sales team's admin tasks.
Complaint Management
Manage customer complaints with SLA & automatic escalation.
Lead Scoring
Automatically score and prioritize leads based on behavior.
Omnichannel Chat
Integrate all communication channels in one platform.
WhatsApp API
Upgrade the WhatsApp Business feature to speed up service and business sales.
Call Center
Manage business phone calls just by being connected to the internet.
Omnichannel
Manage Your business calls easily and cost-effectively with supporting features that enhance Your efficiency.
Resources
Blog
Discover insights, tips, and strategies to improve sales and customer communication
Article Guide
Learn how to use Barantum features
Video Tutorial
Watch guides to learn how to use Barantum more quickly
Feature Updates
See the latest updates and new features available in Barantum
WhatsApp Broadcast Calculator
Simulate your WhatsApp broadcast cost & closing rate.
AI Agent CS Calculator
Calculate potential CS cost savings with an AI Agent.
About Barantum
Learn more about Barantum
Why Barantum
Discover the advantages and benefits of Barantum for your business
Security
Learn how Barantum protects your system and business data
About Company
Role
Serve Visitors Without Switching Channels
A live chat widget right on your website — visitor conversations automatically become leads, and they're still served even when your team is offline.
4.9/5 from 1,000+ Google reviews
Trusted by 1000+ businesses and brands in Indonesia
Without live chat, visitors have to switch channels to ask a question, and teams risk losing potential leads.
Website visitors who want to ask something have to switch to WhatsApp or a phone call first — cumbersome, and many give up along the way.
Chats from website visitors aren't automatically saved as lead data — once the tab closes, the data is gone.
When the team is offline, visitors get no reply at all, and potential customers can switch to a competitor.
Visitors stay on your website, chats automatically become lead data, and they're still served even when the team is offline.
Install a chat widget on your website pages so visitors can ask questions directly without switching to another channel.
The widget can be installed on every website page
Widget appearance can be customized to match your branding
Visitors can chat without installing any extra app
Connected directly to available agents
Every conversation from the widget is automatically saved as lead data in the CRM, complete with its chat history.
Chats are automatically saved as leads in the CRM
Contact info form before the chat starts
Chat history stays saved even after the tab is closed
Lead data can be followed up by the sales team immediately
Send automatic replies when the team is offline so visitors still get a response instead of switching to a competitor.
Automatic auto-reply when all agents are offline
Business hours schedule can be configured
Connected to the same inbox as WhatsApp and other channels
Notification to the team when a new chat comes in
Hundreds of businesses use Barantum to capture leads straight from their website.
Install the widget on your website by copying a single line of code — no developer skills needed.
Chats from the widget are automatically saved as leads and can be followed up by the sales team right away.
Chats from the widget land in the same inbox as WhatsApp, Instagram, and Facebook.
Barantum's support team is ready to help set up and customize your chat widget.
Try every plan for free. Upgrade anytime, no complicated contracts.
For teams starting to unify all chats in one inbox.
For service teams that need chatbot, auto-distribution, and reports.
For enterprises with custom workflow and integration needs.
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant ManagerPT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
FounderPT Jackal Holidays
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing ManagerRokue
A live chat widget is a chat box installed directly on a website, letting visitors ask questions without switching to WhatsApp or a phone call.
Yes. Every conversation from the widget is automatically saved as lead data in the CRM, complete with its chat history.
The widget sends an automatic reply when the team is offline, so visitors still get a response and know when they'll hear back.
Yes. The widget's colors, logo, and greeting message can be customized to match your brand identity.
Yes. Chats from the widget land in the same omnichannel inbox as WhatsApp, Instagram, and Facebook.
No. You just copy one line of code and paste it into your website, no developer skills required.
Try Barantum's live chat widget and don't let your website visitors leave unattended.
No credit card, quick setup, local Indonesian support