Meta Business Partner
WhatsApp API OfficialBetter Managed Clinic & More Satisfied Patients
with Barantum Omnichannel CRM & Automated WhatsApp
One platform to manage appointments, patient communication, automated reminders, and interaction history—no more manual chaos at your clinic or hospital.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do Patients Often Feel Dissatisfied with Your Clinic?
Many clinics and hospitals still rely on personal WhatsApp and spreadsheets to manage patients—resulting in chaotic appointments, overwhelmed admin staff, and patients who never get followed up on time.
Unorganized Appointments & Patient Inquiries
Appointment requests come from multiple channels at once—WhatsApp, phone, Instagram DM—while admin staff must respond to all of them manually. The result is chaotic queues and patients waiting far too long.
No Record of Patient Communication History
Without a centralized system, patient chat history and interactions are scattered across multiple devices and accounts. When a patient contacts you again, staff have to ask from scratch—making the experience feel unprofessional.
Follow-ups & Patient Reminders Often Missed
Follow-ups for check-up schedules, treatment reminders, and post-consultation messages are often forgotten because there is no automated system. Patients don't return and loyalty is hard to build through manual work alone.
One Platform for All Patient Service Needs
Barantum delivers CRM & Omnichannel tools that help clinics and hospitals manage patient communication, appointments, automated reminders, and service reports in one integrated dashboard.
One Inbox for All Patient Communication
Handle all patient inquiries, registrations, and complaints from WhatsApp, Instagram, Facebook, Live Chat, and your clinic website in one centralized inbox. Staff no longer need to switch apps—everything is managed from a single Barantum dashboard.
Centralized inbox from all channels: WhatsApp, Instagram, Facebook, Live Chat, Email
Automatic chat distribution to available admins or doctors
Autoresponder outside operating hours so patients are always attended to
Response time monitoring to maintain service standards
Centralized Patient Profile & History
Store complete communication history, visit schedules, and interaction notes for every patient in one centralized profile accessible anytime. Staff and doctors can immediately view previous conversation context without asking from scratch.
Complete patient profile: chat history, visit schedules, and interaction notes
Conversations from all channels automatically recorded in one timeline
Search and filter patient data by name, number, or visit date
Access patient data anytime from mobile or desktop devices
Automated Patient Reminders & Follow-ups via WhatsApp
Send check-up reminders, appointment confirmations, and post-treatment follow-up messages to patients automatically via Meta's official WhatsApp Business API—no need to send them one by one manually.
Automated check-up reminders D-1 and D-day via WhatsApp
Appointment confirmation and rescheduling directly from patient chat
Post-treatment follow-ups: medication reminders, lab results, next appointment
Standardized message templates for consistent communication across all staff
24/7 Chatbot for Patient Questions & Registration
Barantum's AI chatbot answers common patient questions and helps with appointment registration at any time—even outside operating hours. Patients are served 24 hours a day, drastically reducing admin workload.
Chatbot answers FAQs: operating hours, location, doctor schedules, consultation fees
Automated appointment registration guidance directly via WhatsApp or Live Chat
Automatic handover to a human agent when a question requires special handling
Available 24 hours so patients can reach out anytime without waiting
Cloud Call Center for Healthcare Hotlines
Build a professional healthcare hotline with Barantum's cloud-based Call Center. Record all calls, route them to the right department, and monitor patient service team productivity in real-time.
VoIP cloud phone system without expensive hardware
Automatic call routing to doctors, admin, or relevant departments
Call recording for quality control and patient service evaluation
Agent productivity reports: total calls, average duration, and missed calls
Service Performance & Patient Satisfaction Reports
Get automatic reports on team service performance, response rates, appointment volumes, and patient complaint trends without manual compilation—so management can make data-driven decisions to improve service quality.
Real-time dashboard for chat volume, calls, and appointments
Analysis of team response time and ticket resolution rates
Patient complaint and inquiry trends for continuous service improvement
Daily, weekly, or monthly report exports as needed by management
A Trusted Platform for Better Healthcare Services
Barantum helps clinics and hospitals across Indonesia deliver faster, more organized, and consistent patient services with leading CRM & communication technology.
Patient Data Security Guaranteed
Barantum is ISO 27001 certified for information security. All patient communication and history data is encrypted and stored to international security standards.
Official Meta WhatsApp API
As an official Meta partner, Barantum provides verified WhatsApp Business API with a blue tick—making reminder messages and patient communication more trusted and less likely to be filtered as spam.
Easy Integration with Existing Systems
Barantum can be integrated with your existing clinic information system, scheduling apps, or HIS via open API. Setup is fast and our onboarding team is ready to assist throughout the process.
24/7 Support Ready to Help
Barantum's support team is ready to help anytime via chat, phone, or email. We ensure your healthcare service operations are never disrupted by technical issues.
Choose the Best Plan for Your Clinic & Healthcare Facility
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel (WhatsApp, Instagram, Live Chat, Email)
- Broadcast pesan WhatsApp massal
- Autoresponder after office hours
- Pengajuan centang biru WhatsApp
- Laporan performa agen & chat
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- Omnichannel (Shopee, Tiktok, Tokopedia)
- AI Chatbot + handover ke agen otomatis
- Notifikasi OTP dari aplikasi
- Integrasi API dengan sistem lain
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custom Flow
- Custom integration
- Dedicated CSM
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
CRM for healthcare is a system to help manage patient data, communication, services, and operations in one platform. Healthcare service operations become more organized, faster, and easier for teams to monitor.
Here are Barantum CRM features to support healthcare service operations:
- Centralized Patient Data and Communication History
All patient data, communication history, and service information is stored in one system. Teams can access information faster and more efficiently. - More Structured Patient and Service Monitoring
Barantum helps monitor the registration, consultation, and patient service process in a more structured way. Follow-up status and patient needs can be monitored through a clear pipeline. - More Organized Patient Inquiry and Complaint Monitoring
Every patient question, complaint, or service request can be recorded in the ticketing system. Follow-up processes become faster and easier to monitor. - WhatsApp, Email, and Phone in One Place
Barantum helps teams manage communication from WhatsApp, email, and phone in one dashboard. The system also supports integration with other platforms such as Instagram, live chat, TikTok, and other communication channels so messages are not scattered. - WhatsApp Broadcast for Patient Reminders and Information
Barantum supports sending schedule reminders, service information, and payment reminders to many patients at once via WhatsApp Broadcast. Message delivery becomes faster, centralized, and efficient.
Barantum also supports WhatsApp Automation for automatic and scheduled message delivery. As an official WhatsApp partner, message delivery is safer and helps reduce the risk of blocked numbers. - AI Agent for 24/7 Automated Responses
AI Agent helps answer common questions about services, schedules, or registrations automatically 24/7. Healthcare teams can focus more on serving patients directly. - Professional Presence with WhatsApp Blue Tick
Barantum helps healthcare services use WhatsApp Business API with a more professional account appearance. Blue tick verification helps increase patient trust in health services. - Real-Time Reporting Dashboard
Barantum provides a dashboard to monitor patient activity, team performance, and services in real-time. Reports help speed up and improve the accuracy of decision-making.
Yes. Barantum uses a multi-layered security system with data encryption and user access control. Barantum has also met the ISO 27001 security standard to help protect patient data.
Yes. Barantum provides access rights settings based on role or position. Each team can only access data according to their needs and authority.
Yes. All communication history is automatically stored in the Barantum system, not on personal devices. Data remains safe and can be immediately transferred to other team members.
Yes. Additional costs may vary based on the features used, such as WhatsApp Broadcast per message category, AI Agent starting from Rp150 per response, and integration needs with internal or other systems.
Implementation time varies based on the needs and operational flow of the healthcare service. Generally, the implementation and training process can be completed within 3 – 7 days.
Improve Your Patient Service Quality Starting Today
Setup in 1 business day. Free 7-day trial, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015
