Barantum Product
Haven't found what you're looking for?
CRM Sales
Automate the sales cycle from lead to closing.
CRM Services
Accelerate service and improve customer experience better.
CRM Canvassing
Identify potential areas, and monitor customer visits directly
Multi Channel Inbox
Unify WhatsApp, Instagram, Facebook, and email in 1 inbox.
Automatic Chat Distribution
Route inbound chats to the right agent automatically and evenly.
WhatsApp Automation
A no-code chatbot to automate WhatsApp replies 24/7.
Live Chat Widget
A live chat widget on your website to capture visitor leads.
Auto Dialer Software
Click to call directly from the CRM, no manual dialing.
Automatic Call Distribution
Automatically route inbound calls to the right agent.
IVR Solution
A multi-level automated phone greeting menu for callers.
Predictive Dialer
Automatic dialing that only connects agents to answered calls.
Call Queue Management
Manage call queues with wait-time estimates & priority rules.
WhatsApp Blue Tick
Make your business more trusted in the eye of customers
Carousel
Display multiple products at once in a single interactive message
AI Agent
An AI Agent that responds to customers more effectively and naturally
Broadcast
Send message to many customers with only just one click
WhatsApp Form
Make filling forms easier for customers in WhatsApp
CTA Ads
Direct Potential Customers from Ads Directly to WhatsApp
Chatbot
Respond to customers every time with the replies you have specified
Personalize Message
Create more personal messages with customer names and details.
Barantum Solution
No industries found.
No matches for
Popular industries
Hajj & Umrah
Manage pilgrim data, automatic follow-up, and broadcast packages via WhatsApp.
Beauty & Wellness
Online booking, treatment reminders, and automated customer loyalty.
Schools & Education
Automated enrollment, parent updates, and alumni communication via WhatsApp & email.
UDD PMI
Donation schedule reminders, patient education, and inter-unit referral coordination.
Home WiFi Provider
Automatic trouble tickets, billing notifications, and customer retention.
Car Dealer
Showroom lead management, test drive follow-up, and promo broadcast via WhatsApp.
Finance & Insurance
CRM for finance & insurance: manage leads, customers, and automated follow-ups.
Automotive
CRM solution for automotive industry: dealer, workshop, and after-sales.
Car Rental
Booking, contract reminders, and rental customer database in one platform.
Contractor
Manage project leads, automate client follow-ups, and coordinate field teams.
Healthcare
Manage patient appointments, automated reminders, and centralized history.
Government
Manage public complaints, centralize citizen services, monitor divisions.
Manufacturing
Manage sales pipeline, distributor orders, and field sales teams.
Non-Profit & NGO
Manage donors, volunteers, and social campaigns with CRM & WhatsApp.
Retail & E-Commerce
Unified inbox, WhatsApp promo broadcasts, and customer behavior analytics.
Professional Service
Manage leads, automate client follow-ups, and track pipelines.
Course & Training
Automate lead follow-ups, centralize chat inbox, nurture course prospects.
Campus & University
Track enrollment leads, auto-reply inquiries, analyze student funnels.
Digital Agency
Manage leads from all channels, automate proposal follow-ups, close deals faster.
Restaurant
Manage orders & customers, broadcast promos, increase repeat orders.
Coffee Shop
Build loyal customers, send targeted promos, increase repeat orders.
Leasing
Manage credit leads & field agents, accelerate closing, monitor performance.
Insurance
Manage agents & policy pipeline, automate follow-ups, improve retention.
Bank
Efficient customer service across all channels, fast response, SLA monitoring.
Cooperative
Manage members digitally, broadcast installment billing, automate comms.
Hospital
Centralized patient service, 24-hour chatbot, automatic appointment reminders.
Logistics & Cargo
Manage deliveries & clients, auto status updates, broadcast rate offers.
Islamic School
Centralized parent-school communication, mass announcements, reduce admin work.
Law Firm
Manage clients & cases centrally, automatic hearing reminders, comm history.
Canvassing
Monitor KPI Sales Reps
Corporate
Sales Activity Tracking
Agent CS
Monitor customer service agent SLA
Telesales
Monitor telesales activity
Marketing Team
Manage campaigns, leads & automated nurturing.
Contact Center Team
Manage agents, tickets & centralized SLA.
IT & Helpdesk Team
Manage technical tickets, SLA & IT escalation.
No features found.
Popular features
Ticketing System
Manage customer service tickets from all channels automatically.
Lead Management
Manage lead pipeline & automated follow-ups in one platform.
Sales Pipeline Management
Manage deal stages visually from lead to close.
Deal Flow Management
Track deal movement speed and revenue projections.
Client Management
Manage post-sale client relationships & renewal schedules.
Customer Management
Manage the customer lifecycle in one 360° view.
Contact Management
Store & manage every business contact in one database.
Sales Tracking
Monitor sales team activity and targets in real time.
Field Sales Management
Track your field sales team with GPS check-in.
Sales Force Automation
Automate your sales team's admin tasks.
Complaint Management
Manage customer complaints with SLA & automatic escalation.
Lead Scoring
Automatically score and prioritize leads based on behavior.
Omnichannel Chat
Integrate all communication channels in one platform.
WhatsApp API
Upgrade the WhatsApp Business feature to speed up service and business sales.
Call Center
Manage business phone calls just by being connected to the internet.
Omnichannel
Manage Your business calls easily and cost-effectively with supporting features that enhance Your efficiency.
Resources
Blog
Discover insights, tips, and strategies to improve sales and customer communication
Article Guide
Learn how to use Barantum features
Video Tutorial
Watch guides to learn how to use Barantum more quickly
Feature Updates
See the latest updates and new features available in Barantum
WhatsApp Broadcast Calculator
Simulate your WhatsApp broadcast cost & closing rate.
AI Agent CS Calculator
Calculate potential CS cost savings with an AI Agent.
About Barantum
Learn more about Barantum
Why Barantum
Discover the advantages and benefits of Barantum for your business
Security
Learn how Barantum protects your system and business data
About Company
Role
to Manage Agents, Tickets & SLA Centrally
Manage all customer interactions from every channel, monitor agent performance in real-time, and ensure SLA is always met in one integrated platform. Boost customer satisfaction with Barantum.
4.9/5 · 1.000+ ulasan Google Review
Trusted by 1000+ businesses and brands in Indonesia
Modern contact centers face the challenge of high interaction volumes from many channels. Without the right system, agents are overwhelmed, SLAs are missed, and customer satisfaction drops.
Customers reach out via phone, WhatsApp, email, and live chat simultaneously. Agents switch between applications, conversation history is fragmented, and there is no complete view of the customer's interaction history.
There is no automated system to monitor and alert agents when tickets are approaching SLA deadlines. Escalation to supervisors or other departments is done manually, causing slow resolution and frustrated customers.
Supervisors cannot monitor each agent's workload and performance in real-time. Reports are created manually and don't reflect actual conditions needed for operational decision-making.
From the first customer interaction to ticket resolution — everything is managed, monitored, and documented in one integrated platform.
All customer interactions from phone, WhatsApp, email, live chat, and social media go into one centralized inbox. Agents handle all channels from one view without switching applications.
Centralized inbox: Phone, WhatsApp, Email, Live Chat, Social
Complete cross-channel customer interaction history
Auto-assign tickets to agents based on skill & availability
Standard response templates & automated FAQ for agents
The system automatically monitors every ticket and notifies when approaching SLA deadlines. Escalation runs automatically to the right supervisor or team based on priority and issue type.
Automatic SLA timer per ticket based on category & priority
SLA warning notifications to agents & supervisors
Automatic escalation to next tier if SLA is breached
SLA compliance reports per agent, team, and period
Inbound and outbound calls connect directly to CRM. Every call is automatically recorded, linked to the customer profile, and can be replayed for QA and agent training purposes.
Cloud call center integrated with customer CRM
Automatic call recording for QA & agent training
IVR & call routing to the right agent
Call history linked to customer profile
Supervisors monitor workload, response time, CSAT, and SLA compliance for each agent in real-time from a comprehensive dashboard for fast operational decision-making.
Real-time dashboard: active tickets, queue, response time
Agent performance reports: CSAT, FRT, AHT, SLA compliance
Interaction volume analytics per channel & per period
Export reports for management & quality audits
Contact centers across industries use Barantum to improve first contact resolution and customer satisfaction with a fully integrated system.
Official WhatsApp API with blue tick — the most widely used customer channel integrated directly into your contact center system.
Your contact center number appears with a blue tick on WhatsApp — increasing customer trust and reducing ignored messages.
CRM, Omnichannel, and Call Center connected — supervisors get a 360° view of every customer and team performance in real-time.
Barantum's support team is available 24/7 because your contact center operates non-stop and needs reliable technical support at all times.
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
The ideal solution for starting your omnichannel journey
More complete solution for interaction between Your business and Your customers.
Customizable solutions to suit Your business needs with a large number of customers
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant ManagerPT Oasis Waters International
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project StaffBRI Insurance
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing ManagerRokue
CRM Contact Center is a platform that combines omnichannel inbox, ticket management, SLA tracking, call center, and agent performance analytics in one system. Teams can handle all customer interactions from multiple channels efficiently.
Barantum automatically monitors the SLA timer for each ticket, sends warning notifications to agents and supervisors before the deadline, and performs automatic escalation if tickets are not resolved on time.
Barantum supports integration with WhatsApp Business API, phone (VoIP/PSTN), email, website live chat, Instagram DM, Facebook Messenger, Telegram, and LINE. All channels go into one centralized inbox accessed by agents.
Yes. Barantum's infrastructure is designed to handle high interaction volumes with auto-assign, automatic ticket queuing, and even workload distribution across agents. Enterprise packages are available for large-scale needs.
Yes. Barantum's supervisor dashboard shows each agent's status (available, busy, offline), active ticket count, response time, and queue in real-time. Supervisors can intervene directly if an agent is overwhelmed.
Yes. All calls are automatically recorded and stored in Barantum's system. Supervisors can listen to recordings, provide feedback, and use them as training material to improve agent service quality.
Barantum implementation for contact centers typically requires 3–14 business days depending on scale, number of channels, and SLA configuration complexity. Barantum's implementation team will accompany the entire process until operations run optimally.
Setup in 1 business day. Free 7-day trial, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015