Barantum Product
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CRM Sales
Automate the sales cycle from lead to closing.
CRM Services
Accelerate service and improve customer experience better.
CRM Canvassing
Identify potential areas, and monitor customer visits directly
Multi Channel Inbox
Unify WhatsApp, Instagram, Facebook, and email in 1 inbox.
Automatic Chat Distribution
Route inbound chats to the right agent automatically and evenly.
WhatsApp Automation
A no-code chatbot to automate WhatsApp replies 24/7.
Live Chat Widget
A live chat widget on your website to capture visitor leads.
Auto Dialer Software
Click to call directly from the CRM, no manual dialing.
Automatic Call Distribution
Automatically route inbound calls to the right agent.
IVR Solution
A multi-level automated phone greeting menu for callers.
Predictive Dialer
Automatic dialing that only connects agents to answered calls.
Call Queue Management
Manage call queues with wait-time estimates & priority rules.
WhatsApp Blue Tick
Make your business more trusted in the eye of customers
Carousel
Display multiple products at once in a single interactive message
AI Agent
An AI Agent that responds to customers more effectively and naturally
Broadcast
Send message to many customers with only just one click
WhatsApp Form
Make filling forms easier for customers in WhatsApp
CTA Ads
Direct Potential Customers from Ads Directly to WhatsApp
Chatbot
Respond to customers every time with the replies you have specified
Personalize Message
Create more personal messages with customer names and details.
Barantum Solution
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Popular industries
Hajj & Umrah
Manage pilgrim data, automatic follow-up, and broadcast packages via WhatsApp.
Beauty & Wellness
Online booking, treatment reminders, and automated customer loyalty.
Schools & Education
Automated enrollment, parent updates, and alumni communication via WhatsApp & email.
UDD PMI
Donation schedule reminders, patient education, and inter-unit referral coordination.
Home WiFi Provider
Automatic trouble tickets, billing notifications, and customer retention.
Car Dealer
Showroom lead management, test drive follow-up, and promo broadcast via WhatsApp.
Finance & Insurance
CRM for finance & insurance: manage leads, customers, and automated follow-ups.
Automotive
CRM solution for automotive industry: dealer, workshop, and after-sales.
Car Rental
Booking, contract reminders, and rental customer database in one platform.
Contractor
Manage project leads, automate client follow-ups, and coordinate field teams.
Healthcare
Manage patient appointments, automated reminders, and centralized history.
Government
Manage public complaints, centralize citizen services, monitor divisions.
Manufacturing
Manage sales pipeline, distributor orders, and field sales teams.
Non-Profit & NGO
Manage donors, volunteers, and social campaigns with CRM & WhatsApp.
Retail & E-Commerce
Unified inbox, WhatsApp promo broadcasts, and customer behavior analytics.
Professional Service
Manage leads, automate client follow-ups, and track pipelines.
Course & Training
Automate lead follow-ups, centralize chat inbox, nurture course prospects.
Campus & University
Track enrollment leads, auto-reply inquiries, analyze student funnels.
Digital Agency
Manage leads from all channels, automate proposal follow-ups, close deals faster.
Restaurant
Manage orders & customers, broadcast promos, increase repeat orders.
Coffee Shop
Build loyal customers, send targeted promos, increase repeat orders.
Leasing
Manage credit leads & field agents, accelerate closing, monitor performance.
Insurance
Manage agents & policy pipeline, automate follow-ups, improve retention.
Bank
Efficient customer service across all channels, fast response, SLA monitoring.
Cooperative
Manage members digitally, broadcast installment billing, automate comms.
Hospital
Centralized patient service, 24-hour chatbot, automatic appointment reminders.
Logistics & Cargo
Manage deliveries & clients, auto status updates, broadcast rate offers.
Islamic School
Centralized parent-school communication, mass announcements, reduce admin work.
Law Firm
Manage clients & cases centrally, automatic hearing reminders, comm history.
Canvassing
Monitor KPI Sales Reps
Corporate
Sales Activity Tracking
Agent CS
Monitor customer service agent SLA
Telesales
Monitor telesales activity
Marketing Team
Manage campaigns, leads & automated nurturing.
Contact Center Team
Manage agents, tickets & centralized SLA.
IT & Helpdesk Team
Manage technical tickets, SLA & IT escalation.
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Popular features
Ticketing System
Manage customer service tickets from all channels automatically.
Lead Management
Manage lead pipeline & automated follow-ups in one platform.
Sales Pipeline Management
Manage deal stages visually from lead to close.
Deal Flow Management
Track deal movement speed and revenue projections.
Client Management
Manage post-sale client relationships & renewal schedules.
Customer Management
Manage the customer lifecycle in one 360° view.
Contact Management
Store & manage every business contact in one database.
Sales Tracking
Monitor sales team activity and targets in real time.
Field Sales Management
Track your field sales team with GPS check-in.
Sales Force Automation
Automate your sales team's admin tasks.
Complaint Management
Manage customer complaints with SLA & automatic escalation.
Lead Scoring
Automatically score and prioritize leads based on behavior.
Omnichannel Chat
Integrate all communication channels in one platform.
WhatsApp API
Upgrade the WhatsApp Business feature to speed up service and business sales.
Call Center
Manage business phone calls just by being connected to the internet.
Omnichannel
Manage Your business calls easily and cost-effectively with supporting features that enhance Your efficiency.
Resources
Blog
Discover insights, tips, and strategies to improve sales and customer communication
Article Guide
Learn how to use Barantum features
Video Tutorial
Watch guides to learn how to use Barantum more quickly
Feature Updates
See the latest updates and new features available in Barantum
WhatsApp Broadcast Calculator
Simulate your WhatsApp broadcast cost & closing rate.
AI Agent CS Calculator
Calculate potential CS cost savings with an AI Agent.
About Barantum
Learn more about Barantum
Why Barantum
Discover the advantages and benefits of Barantum for your business
Security
Learn how Barantum protects your system and business data
About Company
Role
to Manage Customer Tickets & SLA Centrally
Automate ticket management from all customer channels, monitor SLA in real-time, and boost your CS team's performance with Barantum's fully integrated Ticketing System.
4.9/5 · 1.000+ ulasan Google Review
Trusted by 1000+ businesses and brands in Indonesia
Without a structured ticket system, customer requests are easily missed, SLA is hard to monitor, and CS teams are overwhelmed managing interactions from multiple channels simultaneously.
Customer requests from multiple channels are not converted into structured tickets. CS teams don't know how many unhandled tickets exist, who is handling them, and which ones have passed SLA.
There is no automated system to monitor and remind agents when tickets are approaching or passing SLA deadlines. VIP customers and critical issues often receive slow responses that damage trust.
CS managers cannot objectively measure team performance — how many tickets are resolved, average response time, and CSAT per agent. Evaluation can only be done subjectively.
From the first ticket to resolution — everything is managed, monitored, and documented in one integrated platform.
Every customer interaction from WhatsApp, email, phone, live chat, and social media is automatically converted into a structured ticket with a unique ID, category, and priority.
Automatic conversion of all interactions into numbered tickets
Ticket categorization & priority: Critical, High, Medium, Low
Auto-assign tickets to agents based on category & availability
Complete history of every ticket & customer interaction
The system monitors every ticket's SLA timer in real-time, sends warning notifications before deadlines, and automatically escalates to supervisors when SLA is breached.
Real-time SLA timer per ticket based on category
Automatic SLA warning notifications to agents & supervisors
Automatic escalation to next tier when SLA is breached
Daily, weekly & monthly SLA compliance reports
Customers automatically receive ticket status updates via WhatsApp or email every time there is a change — from ticket received, being processed, to resolved.
Automatic notifications to customers on every ticket status update
Instant ticket receipt confirmation via WhatsApp & email
Automatic CSAT survey after ticket is resolved
Customers can respond to ticket updates directly via WhatsApp
Supervisors monitor ticket volume, response time, SLA compliance, and CSAT per agent in real-time from a comprehensive dashboard for data-driven evaluation and coaching.
Real-time dashboard: active tickets, backlog, queue per agent
Performance reports: FRT, AHT, CSAT, SLA compliance
Most frequent issue category analytics & volume trends
Export reports for management & stakeholder presentations
Thousands of businesses use Barantum's Ticketing System to improve customer satisfaction with faster, more structured, and transparent ticket handling.
Tickets from WhatsApp, email, phone, live chat, and social media go into one system — agents don't need to switch applications to handle all channels.
Configure different SLAs per ticket category, priority, and department. All monitored automatically without manual supervisor oversight.
Ticketing System integrates with customer CRM, Call Center, and official WhatsApp API — supervisors get a 360° view of every customer.
Barantum's support team is available 24/7 because your customers can reach out at any time — and your business needs a ticketing system that is always reliable.
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
The ideal solution for starting your omnichannel journey
More complete solution for interaction between Your business and Your customers.
Customizable solutions to suit Your business needs with a large number of customers
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant ManagerPT Oasis Waters International
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project StaffBRI Insurance
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing ManagerRokue
A Ticketing System is a system that converts every customer interaction into a structured ticket with a unique number, category, priority, and SLA. CS teams can manage, monitor, and resolve all customer requests in an organized manner.
Barantum's Ticketing System helps with: (1) Automatic conversion of all interactions into structured tickets, (2) SLA tracking & automatic escalation so no ticket is missed, (3) Automatic ticket status updates to customers, and (4) Real-time agent performance dashboard for supervisors.
Barantum supports ticket conversion from WhatsApp Business API, email, phone (VoIP), website live chat, Instagram DM, Facebook Messenger, Telegram, and LINE. All go into one centralized inbox accessed by the CS team.
Yes. Barantum allows flexible SLA configuration per category (billing, technical, complaint, general), priority (Critical to Low), and department. For example, Critical tickets have a 1-hour SLA while Normal tickets have 24 hours — according to your business policy.
Yes. Customers automatically receive ticket status update notifications via WhatsApp or email every time there is a change. This transparency reduces follow-up inquiries from customers and improves service satisfaction.
With automatic auto-assign, real-time SLA timers, warning notifications before deadlines, and automatic supervisor escalation — every ticket is always monitored and handled on time without manual oversight.
Barantum Ticketing System implementation typically takes 1–7 business days, including ticket category configuration, SLA, escalation flows, channel integration, and CS team training. Barantum provides onboarding support to ensure the system runs optimally.
Setup in 1 business day. Free 7-day trial, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015