Meta Business Partner
WhatsApp API OfficialWiFi Providers: Smooth Billing, Fast Complaint Resolution
with Barantum's Official CRM & WhatsApp Business API
Unify customer communication in one official platform. Automatic billing reminders, outage complaints resolved fast.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do Home WiFi Providers Need an Integrated WhatsApp System?
Before using Barantum, home WiFi providers often face the following challenges:
Unhandled Complaints Piling Up
Customers complain about slow connections across multiple channels—WhatsApp, phone, social media—with no centralized system to record and distribute tickets.
Billing & Renewal Notifications Not Reaching Customers
Monthly billing reminders are still manual or sent via one-way SMS, resulting in late payments and silent churn.
CS Team Overwhelmed During Peak Hours
Complaints spike during network outages while CS agent capacity is limited and there is no automation to handle repetitive queries.
The Best Omnichannel CRM & WhatsApp Business API Solution for Home WiFi Providers
From monthly billing to network outage handling, your entire customer service process runs automatically in one official platform.
Look Official with WhatsApp Blue Tick
Build customer trust with a Meta-verified official identity, while showing your commitment to data security through international certifications.
Official blue-checkmark WhatsApp number. Your WiFi Provider business name appears clearly and verified in every message.
Reduce the risk of fraud using your business name. Customers are more trusting and won't hesitate to respond to messages from your number.
ISO/IEC 27001 & ISO 9001:2015 certified, with fully guaranteed customer data security.
Automatic Follow-Up for Customers
Due for Payment & At Risk of Churn
Track each customer's billing status and send automatic reminders before their due date, so no customer is missed for billing or churns without warning.
Automatic reminders 3 days before, 1 day before, and on the due date
Customer status pipeline: active, due, through churn risk
On-time payment rate reports per period
Sales team notifications when a customer is at risk of churning, for retention
24/7 Auto-Response
for Customer Inquiries & Complaints
Network outage status in the customer's area
Router reset guide and self-service troubleshooting
Billing information and payment due dates
Procedures for upgrading internet package
1 Official Number, Multi Agent
CS team for complaint handling
Billing team for payment confirmation
Technical team for visit scheduling
Sales team for package upgrade offers
Centralized Customer
Database
Store all customer data—subscription package, installation address, and ticket history—in one CRM system, no longer scattered across spreadsheets or manual records.
Complete customer profiles: package, address, and billing status in a single view
Complaint and ticket history saved automatically per customer
Fast customer search by number, address, or area
Data stored securely, accessible only to authorized staff
Automated Billing Broadcast &
Outage Notifications
Automatic billing reminders 3 days, 1 day, and on the due date
Planned network maintenance notifications
Mass outage broadcast during downtime events
Promotional offers for faster internet package upgrades
CS Performance Monitoring & Reports
Real-time dashboard of incoming, in-progress, and resolved tickets
Average response time report per agent
Summary of areas with the most complaints for network repair prioritization
Complete customer conversation history in one CRM
Why Do Home WiFi Providers Choose Barantum?
Trusted by thousands of businesses in Indonesia to manage customer communication and data securely and efficiently.
Official WhatsApp Business API
Meta-verified blue-checkmark WA number, not a personal number that risks getting blocked.
1 Number, Multiple Admins
CS, billing, and technician teams can all serve customers from 1 official WhatsApp number simultaneously.
Automatic Billing Notifications
Billing and due date reminders sent automatically, reducing late payments and customer churn.
Real-Time Outage Monitoring
Monitor outage tickets and CS team performance in one dashboard for faster response.
The Right Plan for Your WiFi Provider Business
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel (WhatsApp, Instagram, Live Chat, Email)
- Broadcast pesan WhatsApp massal
- Autoresponder after office hours
- Pengajuan centang biru WhatsApp
- Laporan performa agen & chat
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- Omnichannel (Shopee, Tiktok, Tokopedia)
- AI Chatbot + handover ke agen otomatis
- Notifikasi OTP dari aplikasi
- Integrasi API dengan sistem lain
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custom Flow
- Custom integration
- Dedicated CSM
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Home WiFi Provider CRM FAQ
No. Barantum uses the official WhatsApp Business API from Meta with a blue checkmark, so your business number is safe for broadcasting billing reminders and notifications to thousands of customers without ban risk.
Barantum sends automatic billing reminders 3 days before, 1 day before, and on the due date via WhatsApp, complete with a per-customer payment status pipeline so no one is missed for billing.
Yes. One official WhatsApp number can be accessed by multiple admins at once from the same dashboard, with access rights that can be set per team to stay organized.
Barantum provides mass broadcast for planned or sudden outage notifications, plus a real-time ticket monitoring dashboard so your CS team can respond and prioritize repairs quickly.
Yes. You can try any plan free for 7 days, or schedule a live demo with our team to see how Barantum works for your WiFi business's specific needs.
Barantum plans for WiFi providers start at Rp897,000/month for the Standard plan. Professional and Enterprise plans are also available with more complete features to match your business scale.
Yes. Barantum is ISO 27001 (information security) and ISO 9001:2015 certified, with data access limited only to authorized staff at your business.
Have Questions?
We're Ready to Help 24/7
Get complete information about Barantum's solution for Home WiFi Providers.
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