Barantum Product
Haven't found what you're looking for?
CRM Sales
Automate the sales cycle from lead to closing.
CRM Services
Accelerate service and improve customer experience better.
CRM Canvassing
Identify potential areas, and monitor customer visits directly
Multi Channel Inbox
Unify WhatsApp, Instagram, Facebook, and email in 1 inbox.
Automatic Chat Distribution
Route inbound chats to the right agent automatically and evenly.
WhatsApp Automation
A no-code chatbot to automate WhatsApp replies 24/7.
Live Chat Widget
A live chat widget on your website to capture visitor leads.
Auto Dialer Software
Click to call directly from the CRM, no manual dialing.
Automatic Call Distribution
Automatically route inbound calls to the right agent.
IVR Solution
A multi-level automated phone greeting menu for callers.
Predictive Dialer
Automatic dialing that only connects agents to answered calls.
Call Queue Management
Manage call queues with wait-time estimates & priority rules.
WhatsApp Blue Tick
Make your business more trusted in the eye of customers
Carousel
Display multiple products at once in a single interactive message
AI Agent
An AI Agent that responds to customers more effectively and naturally
Broadcast
Send message to many customers with only just one click
WhatsApp Form
Make filling forms easier for customers in WhatsApp
CTA Ads
Direct Potential Customers from Ads Directly to WhatsApp
Chatbot
Respond to customers every time with the replies you have specified
Personalize Message
Create more personal messages with customer names and details.
Barantum Solution
No industries found.
No matches for
Popular industries
Hajj & Umrah
Manage pilgrim data, automatic follow-up, and broadcast packages via WhatsApp.
Beauty & Wellness
Online booking, treatment reminders, and automated customer loyalty.
Schools & Education
Automated enrollment, parent updates, and alumni communication via WhatsApp & email.
UDD PMI
Donation schedule reminders, patient education, and inter-unit referral coordination.
Home WiFi Provider
Automatic trouble tickets, billing notifications, and customer retention.
Car Dealer
Showroom lead management, test drive follow-up, and promo broadcast via WhatsApp.
Finance & Insurance
CRM for finance & insurance: manage leads, customers, and automated follow-ups.
Automotive
CRM solution for automotive industry: dealer, workshop, and after-sales.
Car Rental
Booking, contract reminders, and rental customer database in one platform.
Contractor
Manage project leads, automate client follow-ups, and coordinate field teams.
Healthcare
Manage patient appointments, automated reminders, and centralized history.
Government
Manage public complaints, centralize citizen services, monitor divisions.
Manufacturing
Manage sales pipeline, distributor orders, and field sales teams.
Non-Profit & NGO
Manage donors, volunteers, and social campaigns with CRM & WhatsApp.
Retail & E-Commerce
Unified inbox, WhatsApp promo broadcasts, and customer behavior analytics.
Professional Service
Manage leads, automate client follow-ups, and track pipelines.
Course & Training
Automate lead follow-ups, centralize chat inbox, nurture course prospects.
Campus & University
Track enrollment leads, auto-reply inquiries, analyze student funnels.
Digital Agency
Manage leads from all channels, automate proposal follow-ups, close deals faster.
Restaurant
Manage orders & customers, broadcast promos, increase repeat orders.
Coffee Shop
Build loyal customers, send targeted promos, increase repeat orders.
Leasing
Manage credit leads & field agents, accelerate closing, monitor performance.
Insurance
Manage agents & policy pipeline, automate follow-ups, improve retention.
Bank
Efficient customer service across all channels, fast response, SLA monitoring.
Cooperative
Manage members digitally, broadcast installment billing, automate comms.
Hospital
Centralized patient service, 24-hour chatbot, automatic appointment reminders.
Logistics & Cargo
Manage deliveries & clients, auto status updates, broadcast rate offers.
Islamic School
Centralized parent-school communication, mass announcements, reduce admin work.
Law Firm
Manage clients & cases centrally, automatic hearing reminders, comm history.
Canvassing
Monitor KPI Sales Reps
Corporate
Sales Activity Tracking
Agent CS
Monitor customer service agent SLA
Telesales
Monitor telesales activity
Marketing Team
Manage campaigns, leads & automated nurturing.
Contact Center Team
Manage agents, tickets & centralized SLA.
IT & Helpdesk Team
Manage technical tickets, SLA & IT escalation.
No features found.
Popular features
Ticketing System
Manage customer service tickets from all channels automatically.
Lead Management
Manage lead pipeline & automated follow-ups in one platform.
Sales Pipeline Management
Manage deal stages visually from lead to close.
Deal Flow Management
Track deal movement speed and revenue projections.
Client Management
Manage post-sale client relationships & renewal schedules.
Customer Management
Manage the customer lifecycle in one 360° view.
Contact Management
Store & manage every business contact in one database.
Sales Tracking
Monitor sales team activity and targets in real time.
Field Sales Management
Track your field sales team with GPS check-in.
Sales Force Automation
Automate your sales team's admin tasks.
Complaint Management
Manage customer complaints with SLA & automatic escalation.
Lead Scoring
Automatically score and prioritize leads based on behavior.
Omnichannel Chat
Integrate all communication channels in one platform.
WhatsApp API
Upgrade the WhatsApp Business feature to speed up service and business sales.
Call Center
Manage business phone calls just by being connected to the internet.
Omnichannel
Manage Your business calls easily and cost-effectively with supporting features that enhance Your efficiency.
Resources
Blog
Discover insights, tips, and strategies to improve sales and customer communication
Article Guide
Learn how to use Barantum features
Video Tutorial
Watch guides to learn how to use Barantum more quickly
Feature Updates
See the latest updates and new features available in Barantum
WhatsApp Broadcast Calculator
Simulate your WhatsApp broadcast cost & closing rate.
AI Agent CS Calculator
Calculate potential CS cost savings with an AI Agent.
About Barantum
Learn more about Barantum
Why Barantum
Discover the advantages and benefits of Barantum for your business
Security
Learn how Barantum protects your system and business data
About Company
Role
to Manage Technical Tickets, SLA & Escalations
Manage all user technical requests from multiple channels, monitor SLA, automate escalations, and measure IT team performance in one integrated platform. Boost internal user satisfaction with Barantum.
4.9/5 · 1.000+ ulasan Google Review
Trusted by 1000+ businesses and brands in Indonesia
Effective IT teams need a structured ticket system, clear SLAs, and full visibility over technician workloads. Without the right system, technical requests pile up and users are dissatisfied.
Technical support requests come via personal WhatsApp, email, phone, and face-to-face — all unrecorded neatly. Technicians have no clear priority list and often handle overlapping tasks.
There is no system to automatically monitor ticket resolution deadlines. Critical issues requiring escalation are often delayed because they depend on manual technician initiative.
There is no neatly stored technical request history. When users experience recurring problems or audits occur, IT teams struggle to trace what was done and how long resolution took.
From the first technical request to resolution — everything is managed, monitored, and documented in one integrated platform.
All technical requests from WhatsApp, email, phone, and helpdesk forms are automatically converted into structured tickets in one dashboard. Technicians have a clear priority list with nothing missed.
Automatic tickets from WhatsApp, Email, Phone, Form
Ticket categorization & priority: Critical, High, Medium, Low
Auto-assign tickets to technicians based on expertise & workload
Complete history of every ticket & user stored permanently
The system automatically monitors every ticket and sends alerts when approaching SLA deadlines. Tickets exceeding the deadline are automatically escalated to senior technicians or the IT Manager.
Automatic SLA timer based on ticket category & priority
SLA warning notifications to technicians & IT Manager
Automatic escalation to next tier when SLA is breached
SLA compliance reports for audits & IT team evaluation
Build an internal knowledge base accessible to users to resolve common issues themselves. Technicians receive automatic solution suggestions from similar tickets previously resolved.
Internal knowledge base for user self-service guides
Automatic solution suggestions based on similar ticket history
Standard response templates for common technical issues
Automatic FAQ bot for frequently asked technical questions
Monitor MTTR (Mean Time to Resolve), ticket volume per category, technician workloads, and recurring issue trends from a dashboard helping IT Managers make data-driven decisions.
Dashboard: active tickets, MTTR, SLA compliance, backlog
Technician performance reports: tickets resolved, response time
Recurring issue & most frequent problem category analytics
Export reports for IT Manager & management
IT teams from various companies use Barantum to manage technical requests more structurally, transparently, and efficiently.
Barantum is ISO 27001 certified with multi-layered data encryption — ensuring technical data and sensitive internal user information is protected.
Set access rights per user by role: technician, IT Manager, or end user — ensuring everyone only sees information within their authority.
Connects with ITSM systems, ERP, and IT tools you already use via API — synchronizing data without double manual input.
Barantum's support team is available 24/7 because technical issues can occur at any time — and your IT team needs a platform that can always be relied upon.
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
The ideal solution for starting your omnichannel journey
More complete solution for interaction between Your business and Your customers.
Customizable solutions to suit Your business needs with a large number of customers
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant ManagerPT Oasis Waters International
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project StaffBRI Insurance
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing ManagerRokue
CRM IT Helpdesk is a platform for managing user technical requests, SLA tracking, automatic escalation, knowledge base, and IT team performance reports in one system. IT operations become more structured and transparent.
Barantum automates the helpdesk process with: (1) Converting all technical requests into structured tickets, (2) Auto-assigning to the right technician, (3) SLA tracking & automatic escalation, and (4) Knowledge base to reduce recurring tickets.
Yes. Barantum provides an API that can be integrated with various ITSM systems, ERP, and IT management tools. Barantum's technical team will assist with the integration process according to your IT infrastructure needs.
Barantum allows flexible SLA configuration per ticket category, priority, and department. For example, Critical tickets have a 1-hour SLA, High 4 hours, and Normal 24 hours — all configured according to your company's IT policy.
Yes. Internal users can receive automatic ticket status update notifications via WhatsApp or email. This transparency reduces follow-up questions to the IT team and improves user satisfaction.
Yes. Barantum provides an internal knowledge base that IT teams can fill with troubleshooting guides and technical FAQs. Users can access the knowledge base to resolve common issues themselves before creating a ticket.
Barantum IT Helpdesk implementation typically takes 3–7 business days, including ticket category configuration, SLA, escalation flows, and IT team training. Barantum provides onboarding guidance to ensure the system runs optimally from day one.
Setup in 1 business day. Free 7-day trial, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015