Meta Business Partner
WhatsApp API OfficialMore Repeat Orders for Your Retail & E-Commerce
with Barantum Omnichannel CRM & Automated WhatsApp
Unify all customer communication channels, automate promotions, and understand customer behavior—all from one Barantum dashboard.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Aren't Sales Growing Despite Running Promotions?
Retail and e-commerce businesses without a centralized communication system lose an average of 40% of repeat orders due to inconsistent follow-up and unmanaged customer data.
Admins Overwhelmed by Chat Volume
Hundreds of messages pour in daily from WhatsApp, Instagram, Tokopedia, and other marketplaces. Admins are overwhelmed, responses slow down, and customers leave for faster competitors.
Customer Interactions Scattered Everywhere
Without a unified inbox, messages from different channels get scattered. No interaction history, no context — one customer might be handled by 3 different agents without any coordination.
Promotions Launched but Not Measurable
Manual broadcasts via personal WhatsApp risk account bans, can't be segmented by purchase behavior, and provide no data on who opened, clicked, or actually bought.
One Platform for All Your Retail Business Needs
Barantum delivers an omnichannel platform combining communication management, promotional broadcasts, customer database, and business analytics in one easy-to-use tool.
One Inbox for All Your Business Channels
Handle all messages from WhatsApp, Instagram, Facebook, Tokopedia, Shopee, Live Chat, and email in one Barantum dashboard. No more switching tabs or missing messages.
Unified inbox from all marketplaces and social media channels
Full conversation history per customer across all channels saved automatically
Ticket labeling and categorization for prioritized and structured handling
Real-time monitoring of ticket status and customer response SLA
Chatbot & Auto-Routing: No More Overwhelmed Admins
Barantum's chatbot automatically answers common questions (stock, price, order process) 24/7, then routes to the right agent when needed. High chat volume is no longer a problem.
AI chatbot answers FAQs, stock checks, and order status automatically 24/7
Auto-routing distributes chats to agents based on product category or shift
Smooth handover from chatbot to human agent when personalized handling is needed
Automatic customer notification when agents are offline (after-hour reply)
Mass WhatsApp Promo Broadcasts — Measurable & Ban-Free
Send flash sale promotions, new product announcements, or exclusive offers to thousands of customers at once using the official Meta WhatsApp Business API — no risk of being blocked, with complete open rate reporting.
Broadcast to thousands of contacts at once using the official Meta API
Segment recipients by purchase history, location, or customer tag
Meta-verified message templates to ensure messages don't go to spam
Track open rates, clicks, and broadcast responses in real-time
Centralized Customer Database for Precise Retargeting
All customer data — purchase history, product preferences, order frequency, and communication history — is automatically stored in Barantum CRM. Segmentation becomes easy and your retargeting campaigns become far more relevant.
Complete customer profiles: purchase history, product preferences, and segment tags
Automatic segmentation by transaction value, frequency, or product category
Targeted retargeting to customers who haven't reordered in X days
Import and sync customer database from other platforms via API
Customer Behavior Insights for Smarter Business Decisions
Know which products are most asked about, when customers are most active, which agents respond fastest, and purchase trends over time — all automatically presented in the Barantum dashboard.
Agent performance dashboard: response time, ticket volume, and resolution rate
Customer inquiry trend reports: most popular products and most frequently asked topics
Peak hour analytics to optimize CS team scheduling and chatbot configuration
Automated report exports daily, weekly, or monthly via email or dashboard
Verified Number, Delivered Messages, More Trusted Brand
Barantum uses the official Meta WhatsApp Business API with a tiered number warm-up system. Your brand number earns a blue tick, reputation grows organically, and promotional sending volume can be scaled without risk of being blocked.
Official WhatsApp blue tick to boost customer trust in your brand
Tiered number warm-up system following official Meta guidelines
Sending limit automatically increases as your number's reputation tier rises
WhatsApp number health score monitoring to keep it always active and safe
Trusted by 2,000+ Businesses, Including Retail & E-Commerce
Barantum is Indonesia's trusted omnichannel & CRM platform, specifically designed to help retail and e-commerce businesses grow faster with the right communication technology.
Meta Official Business Partner
Barantum is an official Meta (Facebook) partner, ensuring legitimate, stable, and trusted WhatsApp Business API access for your retail and e-commerce business.
Official WhatsApp Blue Tick
Get the WhatsApp blue tick for your business number. Customers trust you more, promotional messages get more opens, and conversions increase significantly.
Marketplace & Multi-Channel Integration
Connect to Tokopedia, Shopee, TikTok Shop, Instagram, WhatsApp, and your internal systems via open API. Everything integrated in one platform.
24/7 Expert Support Team
Barantum's support team is ready to help anytime via chat, phone, or email. Fast onboarding, your retail business runs optimally right away.
Choose the Best Plan for Your Retail & E-Commerce Business
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel (WhatsApp, Instagram, Live Chat, Email)
- Broadcast pesan WhatsApp massal
- Autoresponder after office hours
- Pengajuan centang biru WhatsApp
- Laporan performa agen & chat
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- Omnichannel (Shopee, Tiktok, Tokopedia)
- AI Chatbot + handover ke agen otomatis
- Notifikasi OTP dari aplikasi
- Integrasi API dengan sistem lain
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custome Flow
- Custom integration
- Dedicated CSM
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
CRM for retail and e-commerce is a system to help manage customer data, communication, sales, and operations in one platform. Business operations become more organized, faster, and easier for teams to monitor.
Here are Barantum CRM features to support retail and e-commerce operations:
- Centralized Customer Data and Purchase History
All customer data, communication history, and purchase records are stored in one system. Teams can access customer information faster and more efficiently. - More Structured Customer and Sales Monitoring
Barantum helps monitor the process from prospect to active customer. Follow-up status, transactions, and customer needs can be monitored through a structured pipeline. - More Organized Customer Inquiry and Complaint Monitoring
Every customer question, complaint, or request can be recorded in the ticketing system. Follow-up processes become faster and easier to monitor. - WhatsApp, Email, Phone, and Marketplace in One Place
Barantum helps teams manage communication from WhatsApp, email, phone, and marketplaces in one dashboard. The system also supports integration with other platforms such as Instagram, live chat, TikTok, and other communication channels so messages are not scattered. - WhatsApp Broadcast for Customer Promos and Information
Barantum supports sending promos, vouchers, payment reminders, and product information to many customers at once via WhatsApp Broadcast. Message delivery becomes faster, centralized, and efficient.
Barantum also supports WhatsApp Automation for automatic and scheduled message delivery. As an official WhatsApp partner, message delivery is safer and helps reduce the risk of blocked numbers. - AI Agent for 24/7 Automated Responses
AI Agent helps answer common questions about products, shipping, promos, or payments automatically 24/7. Teams can focus more on handling priority customers and sales. - Professional Presence with WhatsApp Blue Tick
Barantum helps businesses use WhatsApp Business API with a more professional account appearance. Blue tick verification helps increase customer trust in the business brand. - Real-Time Reporting Dashboard
Barantum provides a dashboard to monitor customer activity, sales performance, and promotion effectiveness in real-time. Reports help speed up and improve the accuracy of decision-making.
Yes. Barantum uses a multi-layered security system with data encryption and user access control. Barantum has also met the ISO 27001 security standard to help protect customer data.
Yes. Barantum provides access rights settings based on role or position. Each team can only access data according to their needs and authority.
Yes. All communication history is automatically stored in the Barantum system, not on personal devices. Data remains safe and can be immediately transferred to other team members.
Yes. Additional costs may vary based on the features used, such as WhatsApp Broadcast per message category, AI Agent starting from Rp150 per response, and integration needs with internal or other systems.
Implementation time varies based on the needs and operational flow of the retail or e-commerce business. Generally, the implementation and training process can be completed within 3 – 7 days.
Your Retail Business Deserves to Grow Faster
1 business day setup. Try free for 7 days, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015
