Meta Business Partner
WhatsApp API OfficialBest WhatsApp Form CRM Application
Collect Lead Data & Feedback Directly from Chat
No need to open a link or external app. Let prospects fill out forms, book appointments, or leave reviews instantly within WhatsApp, with data automatically saved to Barantum CRM.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Does Your Business Need WhatsApp Form?
Hard to Collect Customer Data via Chat
Without structured forms, customer responses are scattered in chats that cannot flow directly into your CRM.
Manual Booking Process Drains Your Team
Back-and-forth scheduling via chat overwhelms your team and increases the risk of human error in record keeping.
Customer Feedback Is Hard to Collect
External survey links are often ignored. Forms sent directly in WhatsApp generate far higher response rates.
WhatsApp Form Directly Connected to Your CRM
From instant in-chat form submissions to contact data updates, the entire information-gathering process runs automatically in one platform.
Native Forms Inside WhatsApp Chat
Deliver a fast, seamless data-collection experience without making customers leave the conversation or open an external browser.
Open and fill out forms directly within the WhatsApp chat interface
Flexible input types: text, multiple choice (radio button), checkboxes, and dates
Minimizes drop-off risk caused by switching to another app
Interactive, compact form display, responsive on every smartphone
Lead Qualification & Automated Booking
Use forms to precisely screen prospect needs or let them schedule appointments on their own.
Create registration forms, event sign-ups, or appointment bookings
Qualify leads based on their form answers
Automatically assign the right sales agent based on submitted data
Send automatic confirmations and reminders after a form is submitted
Instant CRM Updates & Analytics
Every response submitted through WhatsApp Form instantly updates contact records and activity history in Barantum CRM.
Form responses are automatically mapped to CRM database fields
Eliminates error-prone manual data entry
Reports on form performance and completion rate
Full record of customer responses neatly stored in the CRM contact history
Why Choose Barantum?
We are an Official Meta Business Solution Provider trusted by over 2,000 businesses across Indonesia.
World Class Security
Barantum is GDPR compliant, and ISO 27001 certified to keep your interactions secure.
Integrate Many Channels
Easily integrate your communication channels in one place
Faster and More Responsive Service
Barantum support team is quick to respond & helps resolve any issues you encounter
Officially Recognized in Indonesia
Registered with Komdigi, an APTIKNAS member, and an official Meta Business Partner — proof of Barantum's commitment to serving Indonesian businesses legally and reliably.
Choose Your WhatsApp Form Plan
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For businesses starting to use official WhatsApp and safe broadcasts.
- Official verified WhatsApp API account
- Centralized customer database
- Mobile CRM app (iOS & Android)
- WhatsApp Business API integration
Professional
For businesses that need chatbot, many agents, and full automation.
- Everything in Standard, plus:
- Chatbot & auto-responder 24/7
- Many agents on one number
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
WhatsApp Form FAQ
It is an interactive form that is sent and filled out directly within WhatsApp. Customer responses are automatically recorded in Barantum CRM
Yes. Barantum is an Official Meta Business Solution Provider and will assist with the activation process until it's ready for use
Yes. Every form submission creates/updates contacts, leads, and follow-up activities in the CRM
It usually takes 1–3 working days after the business WhatsApp number is active
Yes. Forms can be triggered from Click-to-WhatsApp ads, QR codes, or buttons on your website/landing page
Data is securely stored and complies with Barantum's best security practices. You manage your team's access permissions from the dashboard
Yes, there is. Try it for free without a credit card. Core WhatsApp Form and CRM features can be tested before subscribing
Have Questions About WhatsApp Form?
Our team is ready to help you get started and maximize the use of WhatsApp Form for your business.
No credit card, quick setup, local Indonesian support
