Meta Business Partner
WhatsApp API OfficialBest Service CRM Software in Indonesia
for Fast and Organized Customer Service
Manage tickets, speed up responses, and track customer satisfaction from one easy-to-use customer service CRM dashboard.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Slow Service Because Tickets Are Unmanaged
Without a service CRM system, customer complaints pile up and responses get slow.
Tickets Scattered Across Channels
Complaints arrive from WhatsApp, email, and phone without neat records, so many are missed and handled late.
No SLA Visibility
Supervisors cannot monitor the status and resolution time of each ticket, so SLAs are often missed unnoticed.
Manual Responses Slow You Down
Agents answer repetitive questions manually, draining time and lowering customer satisfaction.
One Service CRM for Your Entire Customer Service
From the first ticket to resolution, manage every service interaction in one integrated platform.
Centralized Customer Database
Store all customer data along with their interaction and ticket history in one place.
360-degree customer profile
Complete ticket and communication history
Customer segmentation and labels
Access data anytime, anywhere
Service Ticket Management
Handle every complaint as a ticket tracked from arrival to resolution.
Automatic tickets from all channels
Ticket priority and categories
SLA tracking and auto escalation
Route tickets to the right agent
Service Reports and Analytics
Monitor team performance and customer satisfaction through a report dashboard that updates automatically.
Real-time service dashboard
SLA and response time reports
Customer satisfaction (CSAT) analysis
Export reports in a single click
Unified Omnichannel Service
Handle conversations from WhatsApp, email, and social media in one inbox.
Unified omnichannel inbox
Official WhatsApp Business API integration
Quick replies with message templates
Conversation history saved automatically
A Service CRM Trusted by 2,000+ Businesses
Barantum helps thousands of service teams in Indonesia respond faster and keep customers satisfied.
Fast to Implement
Easy onboarding and your team is ready to use the CRM in days, not months.
Responsive Local Support
An Indonesian-speaking support team is ready to help you on every working day.
WhatsApp and Omnichannel Ready
Connect your CRM with official WhatsApp and other chat channels in one system.
Scalable for Every Business
Suitable from SMBs to enterprises and flexible as your business grows.
Service CRM Pricing
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For customer service teams starting to organize tickets and customer data.
- Customer service ticket management
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Service reports & dashboard
- WhatsApp Business API integration
Professional
For service teams that need ticket automation, SLA, and omnichannel.
- Everything in Standard, plus:
- Ticket flow automation & SLA
- Omnichannel inbox (all channels)
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Service CRM Frequently Asked Questions
A Service CRM is software to manage the entire customer service, from recording tickets, routing to agents, SLA tracking, to satisfaction reports, in one centralized platform so responses are faster and customers are more satisfied.
A Service CRM helps the team record every complaint as a ticket, monitor SLAs in real time, automate routing, and present automatic satisfaction reports so no complaint is missed.
Yes. Barantum integrates with the official WhatsApp Business API and other omnichannel channels, so every service conversation automatically becomes a ticket recorded in the CRM.
It does. All conversations from WhatsApp, email, and social media land in one omnichannel inbox so agents handle every channel from one screen.
Barantum Service CRM starts from Rp299 thousand per user per month. Standard, Professional, and Enterprise plans are available and can be tailored to your needs and business scale.
Yes. You can try Barantum Service CRM for free without a credit card, or schedule a demo with our team to see the features firsthand.
Yes. Barantum lets you set SLA targets per ticket category, monitor response and resolution times, and automatically escalate when an SLA is about to be missed.
Safe. Barantum applies high data security standards and encryption, with per-user access controls so service data can only be accessed by authorized people.
Ready to Improve Service with a Service CRM?
Discuss your service team needs with the Barantum team and find the CRM plan that fits best.
No credit card, quick setup, local Indonesian support
