Meta Business Partner
WhatsApp API OfficialThe Best AI Agent for Customer Support
Resolve Customers' Technical Issues Faster and Cleaner
The AI agent handles first-line troubleshooting, searches for answers from your knowledge base, creates tickets automatically, and hands off to your support team when needed.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Does Handling Technical Issues Get So Messy?
Without an AI agent, support teams run out of time answering the same technical questions while tickets keep piling up.
Technical Questions Keep Repeating
The support team has to answer the same technical questions over and over, wasting time on things that already have an answer.
Support Tickets Keep Piling Up
Incoming tickets keep growing without a tidy logging process, so many customer issues end up delayed.
Issue Escalation Is Messy
Issues that need further handling often get passed along without clear context, forcing the support team to ask customers to repeat themselves.
Resolve Technical Issues with an AI Agent
Four AI agent customer support features that help your business handle technical issues faster and in a more structured way.
AI for First-Line Troubleshooting
The AI agent helps identify and resolve basic technical issues before they're passed on to the support team.
Automatic identification of technical issues
Step-by-step troubleshooting guidance
Resolves common issues without waiting on an agent
Reduces the number of tickets needing manual handling
Answer Search from Your Knowledge Base
The AI agent searches for the most relevant answer from your available knowledge, so customers get a faster, more accurate solution.
Automatic answer search from your knowledge base
Answers relevant to the customer's question
Knowledge base can be updated as needed
Reduces customer wait time
Automatic Ticket Creation
Any issue that isn't resolved automatically gets turned into a ticket, so no customer report goes missing.
Tickets created automatically from the conversation
Full issue details logged in the ticket
No need for manual ticket entry
Ticket priority can be set as needed
Handoff to the Support Team
Issues that need further handling are passed to the support team complete with the conversation history and related ticket.
Automatic handoff based on issue complexity
The support team receives full context
No need to ask the customer to repeat themselves
A cleaner, more structured escalation process
An AI Agent That Speeds Up Issue Resolution
Businesses use Barantum to handle customers' technical issues faster and in a more structured way.
Faster Response
Basic technical issues can be resolved right away without waiting in the support team's queue.
Accurate Answers
Answers are more accurate because they're pulled directly from the relevant knowledge base.
No Ticket Left Behind
Every unresolved issue is automatically logged as a ticket.
Local Support, 24/7
Barantum's support team is ready to help set up your AI agent customer support to fit your business needs.
AI Agent Customer Support Pricing for Your Business
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For teams starting to automate basic troubleshooting.
- Basic AI first-line troubleshooting
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Basic answer search from knowledge base
- WhatsApp Business API integration
Professional
For teams that need more complete ticket creation and handoff.
- Everything in Standard, plus:
- Advanced automatic ticket creation
- Complete handoff to the support team
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions About Barantum AI Agent Customer Support
An AI agent for customer support is a feature that handles first-line troubleshooting, searches for answers from your knowledge base, creates tickets automatically, and hands off to the support team for customers' technical issues.
For basic technical issues, the AI agent can handle first-line troubleshooting on its own. More complex issues get passed on to the support team.
The AI agent searches for the most relevant answer from a configured knowledge base, so the solution given is faster and more accurate.
No. Any issue that isn't resolved is automatically turned into a ticket by the system, with no manual entry required.
Yes. The support team receives the conversation history and related ticket details, so they don't need to ask the customer to repeat themselves.
Yes. With first-line troubleshooting and automatic answer search, many common issues get resolved without needing a ticket at all.
Basic AI agent customer support is already included in every Barantum subscription plan; advanced ticket creation and handoff are available in higher-tier plans.
Ready to Resolve Technical Issues Faster for Your Customers?
AI troubleshooting, automatic ticketing, and support handoff. Try it free, no credit card required.
No credit card, quick setup, local Indonesian support
