Meta Business Partner
WhatsApp API OfficialThe Best Call Monitoring Software for Your Business
Listen, Coach, and Score Agent Calls as They Happen
Supervisors can listen in on live calls, whisper guidance the customer never hears, and score conversation quality against the same criteria for every agent.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Is Call Quality So Hard to Hold?
With no access to live conversations, supervisors can only judge once it is already too late.
Supervisors Cannot Monitor Calls
Conversations are only known from the agent's own report afterwards, so supervisors have no real picture of what happened on the line.
Agent Coaching Arrives Too Late
Feedback lands days after the call, when the context has faded and the chance to fix the situation has already passed.
Conversation Quality Is Inconsistent
Every agent delivers in their own way and is judged by a different yardstick, which makes the service standard hard to hold.
Support Agents While the Call Is Still Running
Four call monitoring features that help supervisors hold the service standard every day.
Live Call Monitoring
Supervisors can listen to a call in progress without the agent or the customer knowing, so the conversation stays natural.
Listen to calls that are currently active
See which agents are on a call right now
No interruption to the conversation
Watch several agents from one view
Whisper to Support Agents
Supervisors can guide the agent mid-call, and their voice is never heard by the customer.
Guidance lands exactly when it is needed
Only the agent hears the supervisor
New agents get help without putting calls on hold
Coaching happens at the right moment
Join the Call When Needed
When the situation calls for it, supervisors can step into the conversation and speak with the customer without dropping the call.
Step in without cutting the line
Handle difficult complaints faster
Customers never repeat their story
Escalation history recorded automatically
Agent Quality Scoring
Score conversations against the same criteria for every agent, so results can be compared and used as coaching material.
One consistent scoring rubric
Scores stored per agent and per call
Compare progress across periods
Coaching notes attached to each score
Call Monitoring That Helps Supervisors Act Fast
Businesses use Barantum to hold the conversation quality of their call center teams.
Listen Live
Conversations can be heard while they are still running.
Instant Support
Agents get help at the right moment through whisper.
One Standard
Every agent is scored against the same criteria.
Connected to CRM
Recordings and scores sit alongside customer data.
Call Monitoring Software Pricing for Your Business
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For teams starting to monitor agent call quality on a regular basis.
- Live call monitoring
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Basic quality scoring
- WhatsApp Business API integration
Professional
For teams that need whisper, join call, and measurable agent scoring.
- Everything in Standard, plus:
- Whisper & join call
- Full agent quality reporting
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Barantum Call Monitoring Software
Call monitoring software lets supervisors listen to agent calls in progress, guide the agent through whisper, join the conversation when needed, then score its quality against the same criteria for every agent.
Monitoring means the supervisor only listens and is heard by no one. Whisper means the supervisor speaks and only the agent hears it. Join call means the supervisor enters the conversation and is heard by both the agent and the customer.
During monitoring and whisper the supervisor's voice is never heard by the customer. Whether and how customers are notified follows your own company policy and the rules that apply to you.
Supervisors see the list of agents currently on a call in one view, then pick a single call to listen to. How many agents appear depends on the plan you use.
Scoring uses the criteria you define, applied the same way to every agent. Scores are stored per call and per agent, so progress across periods can be compared.
Yes. Recordings, coaching notes, and scoring results are stored alongside customer data in Barantum CRM, so your team has the full context when following up.
Yes. You can try Barantum for free with no credit card, or schedule a demo with our team to see the call monitoring flow against your business needs.
Ready to Hold Your Team's Call Quality?
Live monitoring, whisper, join call, and agent quality scoring. Try it free, no credit card.
No credit card, quick setup, local Indonesian support
