Meta Business Partner
WhatsApp API OfficialThe Best Call Recording for Your Business
Record Every Call and Find It Again When You Need It
Every phone conversation is stored automatically, searchable by number or date, and ready to play back whenever your team needs to confirm what was actually said.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Are Phone Conversations So Hard to Trace?
Without recordings, a conversation only survives as long as the memory of the people on the call.
No Evidence of the Conversation
When a customer remembers things differently, there is nothing to open and check what was actually agreed.
Call Audits Are Hard to Run
Reviewing a specific call means digging through manual notes one by one, so audits drag on and often end unfinished.
Coaching Relies on Memory Alone
Feedback is built from fading recollections, making it hard to point out exactly which part needs improving.
Keep Every Conversation and Reopen It Anytime
Four call recording features that make phone conversations quick to trace back.
Automatic Call Recording
Every inbound and outbound call records itself without the agent pressing anything, so no conversation slips through.
Recording runs automatically on every call
Covers both inbound and outbound calls
Agents never switch it on manually
Recordings link straight to customer records
Recording Search
Find the recording you need by phone number, customer name, agent, or date range instead of scrolling through a list.
Search by number or customer name
Filter by the agent who handled it
Narrow results by date range
Results open in seconds
Playback for Quality Assurance
Replay conversations to assess service quality, and point to a specific moment as concrete coaching material.
Replay conversations at any time
Point to a specific moment while coaching
Assessment grounded in real evidence
QA notes attached to the recording
Call History Storage
All recordings are stored together with the customer history, so your team can see the earlier conversations before following up.
Call history per customer
Recordings stored with CRM data
Access controlled by team role
Download a recording when required
Call Recording That Makes Audits and Coaching Easy
Businesses use Barantum to store and trace back their phone conversations.
Records Itself
Every call is captured with no extra step.
Easy to Find
Recordings surface by number, agent, or date.
Clear Evidence
What was said can be reopened whenever needed.
Connected to CRM
Recordings sit alongside the customer history.
Call Recording Pricing for Your Business
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For teams starting to keep call recordings as a daily reference.
- Automatic call recording
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Basic recording search
- WhatsApp Business API integration
Professional
For teams running audits and quality assurance on a regular basis.
- Everything in Standard, plus:
- Playback & QA notes
- Longer history retention
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Barantum Call Recording
Call recording captures phone conversations automatically and stores them so they can be searched and played back. Recordings serve as a reference during audits, complaint handling, and agent coaching.
Yes, both inbound and outbound calls can be recorded without the agent switching anything on. What gets recorded can be adjusted to the policy that applies at your company.
Recordings can be found by phone number, customer name, the agent who handled the call, or a date range. Results open directly without scrolling through the whole call list.
Retention depends on the plan you use. Our team will help match it to your audit needs and your company's data retention rules.
Access is controlled by user role, so only authorised people at your company can open them. These settings can be adjusted per team.
Notification and consent requirements follow the rules that apply to you and your own company policy. Barantum provides the capability; how it is applied stays a compliance decision on your side.
Yes. You can try Barantum for free with no credit card, or schedule a demo with our team to see the call recording flow against your business needs.
Ready to Keep Every Phone Conversation?
Automatic recording, fast search, QA playback, and stored history. Try it free, no credit card.
No credit card, quick setup, local Indonesian support
