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Best IVR Solution Applications

Greet & Route Callers Automatically

Build a multi-level automated phone greeting menu so every caller reaches the right agent or department without a manual operator.

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  • 5-minute setup
  • WhatsApp support 24/7
  • Indonesian local server
Pengguna Barantum Pengguna Barantum Pengguna Barantum
Customer Service Barantum
Customer Service Barantum
Barantum IVR solution dashboard for automated phone greeting menus

Trusted by 1000+ businesses and brands in Indonesia

Pusat Gadai
Sekolahmu
Adira Finance
Greenfields
Anteraja
InJourney
Kino
Rata ID
Phone Service Challenges

Why Do Callers Get Misrouted or Wait Too Long?

Without an automated greeting menu, every inbound call depends on a manual operator, which is prone to misrouting and slows down response.

Callers Get Routed to the Wrong Department

Without an automated menu, operators must ask each caller what they need before routing them to the right department — slowing the process and prone to misrouting.

No Professional Greeting Outside Business Hours

Calls that come in outside business hours often go unanswered with no informational message, leaving callers unsure when to call back.

Operators Get Overwhelmed During Peak Hours

When a large volume of calls comes in, manual operators struggle to greet and route every caller one by one.

Barantum's Solution

An IVR Menu That Greets & Routes Automatically

From the first greeting to connecting with the right agent, the entire process runs automatically without a manual operator.

Multi-Level IVR Menu

Build tiered menu options so callers can choose their destination based on their need, such as sales, customer service, or technical support.

Multi-level IVR menu, easy to customize

Route calls to the team/department based on selection

Automatic greeting for every inbound call

Voice menu recordings can be changed anytime

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Multi-Level IVR Menu
Automated Greeting Outside Business Hours

Automated Greeting Outside Business Hours

Play an automatic informational message when calls come in outside business hours, so callers still get reassurance even when the team is off duty.

Automated greeting outside business hours

Business hours info & alternative ways to reach you

Option to leave a voice message (voicemail)

Automatic notification to the team for incoming voicemail

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Connects Directly to Call Distribution

After a caller selects a menu option, the call is automatically forwarded to the call distribution system (ACD) to connect with an available agent.

Integrated with automatic call distribution (ACD)

Queue & hold music when agents are busy

Call recordings and menu selection data logged for reporting

Connected with customer data in the CRM

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Connects Directly to Call Distribution
Why Barantum?

A Trusted IVR Solution for Professional Phone Service

Businesses across industries use Barantum to deliver a professional, well-routed phone greeting experience.

Easy-to-Customize IVR Menu

Configure the menu structure and voice recordings to fit your business needs without special technical skills.

Integrated with ACD & CRM

Calls that come in through the IVR are automatically connected to call distribution and customer data in the CRM.

24/7 Service with Automated Greeting

Callers still get a professional greeting anytime, including outside business hours.

24/7 Support

The Barantum support team is ready to help you build an IVR menu structure that fits your business needs.

PRICING #PakaiBarantum

IVR Solution Pricing for Your Business

Try every plan for free. Upgrade anytime, no complicated contracts.

Standard

For teams starting to manage inbound and outbound calls neatly.

Rp897.000 /user/month
  • Inbound & outbound call management
  • Centralized customer database
  • Mobile CRM app (iOS & Android)
  • Call reports & dashboard
  • WhatsApp Business API integration
MOST POPULAR

Professional

For call center teams that need IVR, monitoring, and call recording.

Rp1.797.000 /user/month
  • Everything in Standard, plus:
  • IVR & automatic call distribution
  • Call recording & monitoring
  • Custom reports & advanced analytics
  • API integration with other systems

Enterprise

For enterprises with custom workflow and integration needs.

Custom /quote
  • Everything in Professional, plus:
  • Custom workflow & approval
  • Dedicated account manager
  • Dedicated SLA & onboarding
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Customer Success Stories

Trusted by 1000+ Businesses in Indonesia

How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction

FAQ

Frequently Asked Questions

An IVR (Interactive Voice Response) solution is an automated phone greeting menu system that lets callers choose the purpose of their call — such as sales, customer service, or technical support — through voice menu options before being connected to the right agent.

Yes. The menu structure, number of option levels, and voice recordings in Barantum's IVR can be customized to fit your business's department structure and needs.

Barantum's IVR can be configured to play an automated greeting outside business hours, complete with business hours information or the option to leave a voice message (voicemail).

Yes. After a caller selects an IVR menu option, the call is automatically forwarded to the automatic call distribution (ACD) system to connect with an available agent based on that selection.

Yes. Every menu option a caller selects is logged and can be viewed in call reports, helping you understand the most common customer needs.

The IVR menu setup process is usually completed within 1–3 business days, including building the menu structure and voice recordings to fit your business needs.

Customer Success Stories

Ready to Deliver an Automated Phone Greeting for Your Business?

Easy-to-customize IVR menu. Try it free, no credit card required.

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No credit card, quick setup, local Indonesian support