Meta Business Partner
WhatsApp API OfficialManage Multiple Instagram Accounts in One Inbox
Easier Collaboration, More Focused Service
Bring DMs from multiple business Instagram accounts into Barantum. Handle them as a team, continue conversations easily, and monitor service without switching accounts.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
More Instagram Accounts, More DMs to Keep Up With?
When every account has its own inbox, teams can lose context, send duplicate replies, and respond to customers too late.
DMs Get Missed While Switching Accounts
The team must check each account inbox one by one. Questions from prospective customers can end up being handled too late.
Admins Are Unsure Who Should Reply
Without clear ownership, one DM may be answered by several admins while another conversation is left unattended.
Service Performance Is Hard to Monitor
Multiple brand or branch accounts make it difficult for supervisors to follow chat activity across the entire team.
Keep Every Instagram DM Organized with Barantum
Bring account management, admin collaboration, conversation history, and service reporting into one workflow.
Handle Multiple Accounts as a Team
Manage DMs from connected Instagram accounts with multiple admins. Assign a person in charge so ownership of every conversation is clear.
Connect multiple business Instagram accounts
Share inbox access with multiple admins
Assign an owner to each conversation
Clarify follow-up responsibility
Continue DMs with Conversation History
Review earlier conversations to understand each customer's questions and needs during follow-up or an admin handoff.
Review previous customer conversations
Keep context during follow-up
Make admin handoffs easier
Reduce repeated questions
Evaluate Service Through Chat Reports
Monitor conversation volume and agent performance to understand staffing needs and identify areas where service can improve.
Monitor conversation volume
Review each agent's performance
Understand team capacity needs
Find service areas to improve
Manage Instagram with Other Channels
Handle Instagram DMs alongside WhatsApp, Facebook, Telegram, and Live Chat through Barantum Omnichannel.
Instagram and WhatsApp in one place
Keep Facebook and Telegram connected
Bring Live Chat into the same workflow
Reduce switching between apps
One Workspace for Every Instagram Conversation
Barantum helps admins and supervisors keep every DM clear, connected, and easy to monitor.
Central Team Inbox
DMs from connected Instagram accounts are available in one team workspace.
Clearer Collaboration
Assigning an owner helps the team know who is responsible for each conversation.
Connected Context
Conversation history helps admins continue service without starting over.
Easier Oversight
Chat reports give supervisors a clearer view of team activity and needs.
Choose Your Barantum Omnichannel Plan
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Managing Multiple Instagram Accounts
It helps businesses connect multiple business Instagram accounts to Barantum and handle their DMs through one team inbox.
No. DMs from connected accounts can be handled from the Barantum inbox, so admins do not have to keep switching accounts.
The team can assign an owner to each conversation, making follow-up responsibility clearer and reducing the risk of duplicate replies.
Yes. Admins can review previous conversations to understand the customer's context before continuing the follow-up.
Yes. Chat reports help supervisors monitor conversation volume and agent performance and identify where service needs improvement.
Barantum Omnichannel also supports WhatsApp, Facebook, Telegram, and Live Chat conversations in the same workspace.
Yes. Businesses managing several Instagram accounts can centralize admin coordination and conversation monitoring in Barantum.
Yes. You can try Barantum for free without a credit card or schedule a demo with our team.
Ready to Manage Every Instagram DM in One Inbox?
Bring your business Instagram accounts together, assign conversations to your team, and monitor service from Barantum.
No credit card, quick setup, local Indonesian support
