Meta Business Partner
WhatsApp API OfficialManage Chats from Multiple Shopee Stores in One Dashboard
Easier Admin Coordination, Better Organized Buyer Service
Handle buyer questions from multiple Shopee stores connected to Barantum. Assign chats to admins, continue service using conversation history, and monitor team activity in one place.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
More Shopee Stores, Is Your Team Struggling to Reply to Chats?
More stores and buyer questions require coordinated admins and service history that is easy to follow.
Store Inboxes Need to Be Checked One by One
Buyer chats are scattered across stores, so admins need to switch accounts to check incoming messages.
Chats Pile Up During Promotions
Buyer questions increase during promotions while task assignments between admins remain unorganized.
Service Context Gets Lost When Admins Change
The next admin needs to understand the buyer's question again to provide an appropriate follow-up.
Serve Buyers Across Shopee Stores in a More Organized Way
Bring chat handling, conversation ownership, and history together to make buyer service easier to coordinate.
Assign Shopee Chats to Your Team
Handle chats from connected Shopee stores with multiple admins and assign a person in charge of each conversation.
Manage chats from connected Shopee stores
Handle questions with multiple admins
Assign a person in charge of each conversation
Clarify responsibilities between admins
Review Chat History Before Replying
Read earlier chats to understand buyer questions and continue handling them when admins change.
Review earlier buyer questions
Understand the context before replying
Continue service during admin handovers
Keep follow-up aligned with buyer needs
Monitor Shopee Service Activity
Evaluate conversation volume and agent performance to help manage team capacity as chats increase.
Review buyer conversation volume
Monitor how agents handle chats
Identify capacity needs during promotions
Use reports to evaluate service
Manage Shopee Alongside Other Channels
Bring Shopee chats together with Tokopedia, TikTok Chat, WhatsApp, and other channels through Barantum Omnichannel.
Shopee chats in one team dashboard
Handle Tokopedia and TikTok Chat together
Manage WhatsApp and other channels
Reduce switching between inboxes
Multiple Stores, Coordinated Buyer Service
Help admins and supervisors maintain clear responsibilities, chat context, and team capacity when serving buyers.
Store Chats in One Place
Handle chats from connected Shopee stores without checking store inboxes one by one.
Clear Conversation Ownership
Assign conversation owners so admins know who will follow up on buyer questions.
Keep Service Context
Chat history helps the next admin understand buyer questions before continuing to help.
Better Visibility into Team Capacity
Conversation volume and agent performance help supervisors evaluate team needs when chats increase.
Choose Your Barantum Omnichannel Plan
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Shopee Multi Account
This feature helps businesses handle buyer chats from multiple connected Shopee stores in one Barantum team dashboard.
Chats from connected Shopee stores can be handled through Barantum, so admins do not need to check store inboxes one by one.
Teams can handle chats with multiple admins and assign a person in charge so each conversation has an owner.
Yes. Admins can read earlier conversations to understand buyer questions before continuing to handle them.
Teams can evaluate conversation volume and agent performance to help manage service capacity as chats increase.
Shopee chats can be brought together with Tokopedia, TikTok Chat, WhatsApp, and other channels through Barantum Omnichannel.
Assigning conversation owners clarifies responsibilities, while chat volume and agent performance reports help teams evaluate capacity needs.
You can try Barantum for free without a credit card or schedule a demo with our team.
Ready to Manage Chats from Multiple Shopee Stores in One Dashboard?
Bring buyer chats together, assign conversation owners, and continue service using chat history with Barantum.
No credit card, quick setup, local Indonesian support
