Meta Business Partner
WhatsApp API OfficialManage Chats from Multiple Telegram Bots in One Inbox
Connected Bots, Better Coordinated Team Service
Bring customer conversations from your business Telegram bots into Barantum. Handle them with your admins, keep chat history, and monitor service activity in one place.
Connect Telegram bots using API tokens, not personal Telegram accounts.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
More Telegram Bots, More Fragmented Chat Handling?
Different bots need clear agent assignments and conversation history that teams can follow.
Chats Scattered Across Multiple Bots
Bots for different brands, branches, or service needs make it difficult to monitor customer conversations as a whole.
Messages Need Admin Follow-Up
Questions that need the team's attention risk long waits without clear agent assignments.
Conversation History Is Hard to Follow During Handovers
When admins change, the team needs to understand customer needs again before continuing to help.
Connect Telegram Bots with Organized Team Service
Connect bots using API tokens, then bring chat handling, conversation history, and team service evaluation together.
Handle Conversations with Multiple Admins
Assign chats from connected Telegram bots to agents so customer questions have a designated owner.
Connect Telegram bots using API tokens
Manage chats from brand or branch bots
Assign an agent to own each conversation
Coordinate chat handling with multiple admins
Continue Service with Chat History
Review previous conversations to understand customer needs during follow-ups or admin handovers.
Review previous customer conversations
Understand customer needs before following up
Carry context forward during admin handovers
Help the team continue assisting customers
Evaluate Telegram Service Activity
Use conversation and agent performance reports to help evaluate how the team handles chats.
Review Telegram conversation activity
Monitor how agents handle chats
Identify support needs for the team
Use reports to guide service improvements
Manage Telegram Alongside Other Channels
Handle Telegram conversations alongside WhatsApp, Instagram, Facebook, and Live Chat through Barantum Omnichannel.
Telegram bot conversations in one inbox
Manage WhatsApp, Instagram, and Facebook together
Handle Live Chat in the same workspace
Reduce switching between channels
Connected Bots, Teams Ready to Continue Service
Help admins and supervisors handle bot conversations with clear responsibilities and preserved context.
Bot Integration Using API Tokens
Telegram management focuses on business bots connected using API tokens, not personal accounts.
Clear Conversation Ownership
Assign agents so the team knows who will follow up on customer questions from connected bots.
Handovers with Context
Chat history helps the next admin understand customer needs before continuing to help.
Focused Service Evaluation
Conversation and agent performance reports help teams identify areas of service to improve.
Choose Your Barantum Omnichannel Plan
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Telegram Multi Account
This feature helps businesses manage customer conversations from multiple connected Telegram bots in one Barantum team inbox.
Telegram bots are connected using their bot API tokens. Conversation management focuses on business bots connected to Barantum.
No. This Telegram integration focuses on bots connected using API tokens, not on combining personal Telegram accounts.
Yes. Chats from connected Telegram bots can be assigned to agents so each conversation has an owner.
Yes. Admins can review previous conversations to understand customer needs during follow-ups or admin handovers.
Conversation and agent performance reports help teams evaluate service activity and how customer chats are handled.
Telegram conversations can be managed alongside WhatsApp, Instagram, Facebook, and Live Chat through Barantum Omnichannel.
You can try Barantum for free without a credit card or schedule a demo with our team.
Ready to Manage Chats from Multiple Telegram Bots in One Inbox?
Connect Telegram bots using API tokens, assign conversations to agents, and continue service with your Barantum team.
No credit card, quick setup, local Indonesian support
