Meta Business Partner
WhatsApp API OfficialManage Chats from Multiple Tokopedia Stores in One Inbox
Connected Stores, Better Coordinated Buyer Service
Centralize buyer conversations from multiple Tokopedia stores connected to Barantum. Handle chats as a team, maintain service continuity, and monitor chat activity without opening each store inbox separately.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
More Tokopedia Stores, More Fragmented Buyer Service?
Scattered conversations make it harder to coordinate responsibilities, buyer follow-ups, and team monitoring.
Buyer Questions Are Scattered Across Stores
Admins need to check each store inbox to avoid missing questions from potential buyers.
Chat Ownership Is Unclear
Teams struggle to identify which conversations have been handled and which still need follow-up.
Supervisors Struggle to Monitor the Team
Service activity is scattered, so evaluating chat handling requires separate checks.
Centralize Chat Service for Multiple Tokopedia Stores
Bring chat handling, conversation ownership, and history together to make buyer service easier to coordinate.
Assign Admins to Take Ownership of Chats
Assign chats from connected Tokopedia stores to agents to clarify responsibilities and follow-up.
Manage chats from connected Tokopedia stores
Handle questions with multiple admins
Assign a person in charge of each conversation
Clarify responsibilities between admins
Maintain Continuity in Buyer Conversations
Use chat history to understand the context of questions before continuing assistance or handing over a conversation.
Review earlier buyer questions
Understand the context before replying
Continue service during admin handovers
Keep follow-up aligned with buyer needs
Evaluate Chat Handling Performance
Review conversation reports and agent activity to identify capacity needs and opportunities to improve service.
Review buyer conversation volume
Monitor how agents handle chats
Identify team capacity needs
Use reports to evaluate service
Manage Tokopedia Alongside Other Channels
Handle Tokopedia chats alongside Shopee, TikTok Chat, WhatsApp, and other channels through Barantum Omnichannel.
Tokopedia chats in one shared inbox
Handle Shopee and TikTok Chat together
Manage WhatsApp and other channels
Reduce switching between inboxes
Multiple Stores, Coordinated Buyer Service
Help admins and supervisors maintain clear responsibilities, chat context, and team capacity when serving buyers.
Store Chats in One Place
Handle chats from connected Tokopedia stores without checking store inboxes one by one.
Clear Conversation Ownership
Assign conversation owners so admins know who will follow up on buyer questions.
Keep Service Context
Chat history helps the next admin understand buyer questions before continuing to help.
Better Visibility into Team Activity
Conversation reports and agent activity help supervisors review capacity needs and service improvements.
Choose Your Barantum Omnichannel Plan
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Tokopedia Multi Account
This feature helps businesses handle buyer chats from multiple connected Tokopedia stores in one shared Barantum inbox.
Chats from connected Tokopedia stores can be handled through Barantum, so admins do not need to check store inboxes one by one.
Teams can handle chats with multiple admins and assign a person in charge so each conversation has an owner.
Yes. Admins can read earlier conversations to understand buyer questions before continuing to handle them.
Teams can review conversation reports and agent activity to identify capacity needs and areas of service to improve.
Tokopedia chats can be brought together with Shopee, TikTok Chat, WhatsApp, and other channels through Barantum Omnichannel.
Conversation reports and agent activity help supervisors evaluate chat handling across connected stores and team capacity needs.
You can try Barantum for free without a credit card or schedule a demo with our team.
Ready to Manage Chats from Multiple Tokopedia Stores in One Inbox?
Bring buyer chats together, assign conversation owners, and continue service using chat history with Barantum.
No credit card, quick setup, local Indonesian support
