Meta Business Partner Meta Business Partner WhatsApp API Official WhatsApp API Official ISO 9001:2015

Best Multi Channel Inbox App

WhatsApp, Instagram & Facebook in One Inbox

Manage every customer conversation from multiple channels in one centralized inbox view, without switching between apps. Your team responds faster, and no message is missed.

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  • 5-minute setup
  • WhatsApp support 24/7
  • Indonesian local server
Pengguna Barantum Pengguna Barantum Pengguna Barantum
Customer Service Barantum
Customer Service Barantum
Barantum multi channel inbox dashboard for managing all customer messages

Trusted by 1000+ businesses and brands in Indonesia

Pusat Gadai
Sekolahmu
Adira Finance
Greenfields
Anteraja
InJourney
Kino
Rata ID
Chat Service Challenges

Why Do Customer Messages Keep Getting Missed?

Customer chats scattered across many different apps overwhelm the team and slow down response times.

Messages Scattered Across Many Apps

Agents have to open WhatsApp, Instagram, Facebook, and email separately, so messages are easily missed and response times slow down.

No Centralized Conversation History

Customer chat history is stored separately in each app, making it hard for agents to see previous conversation context when a customer reaches out again.

Hard to Balance Team Workload

Without one centralized dashboard, supervisors can't monitor inbound chat volume or each agent's workload in real time.

Barantum's Solution

One Inbox for Every Conversation Channel

From the first message to resolution, manage every chat channel in one centralized platform.

Centralized Inbox for Every Channel

Receive and reply to messages from WhatsApp Business API, Instagram, Facebook, Telegram, website live chat, and email in the same single inbox view.

Official WhatsApp Business API integrated

Instagram, Facebook, and Telegram in one inbox

Website live chat and email also land in the same inbox

No need to switch apps to reply to a message

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Centralized Inbox for Every Channel
Complete Conversation History Saved

Complete Conversation History Saved

Every customer conversation is automatically saved and linked to CRM data, so agents always have full context even when a customer reaches out through a different channel.

Chat history saved permanently per contact

Previous conversation context is instantly visible

Customer data automatically linked to the CRM

One contact profile across every channel

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Team Collaboration in One Dashboard

Supervisors can monitor inbound chat volume, agent status, and team workload in real time from one centralized dashboard.

Real-time dashboard of chat volume & agent status

Assign conversations to specific agents manually/automatically

Transfer chats and add internal notes to conversations

Response & resolution reports per agent

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Team Collaboration in One Dashboard
Why Barantum?

A Trusted Inbox for Modern Customer Service Teams

Hundreds of businesses use Barantum to unify every customer conversation in one platform.

Every Channel in 1 Platform

WhatsApp, Instagram, Facebook, Telegram, live chat, and email — all connected in one centralized inbox.

Official WhatsApp API

Meta Official Business Partner with an official blue-tick WhatsApp Business API for higher customer trust.

Integrated with CRM

Every conversation is automatically saved and linked to customer data in Barantum CRM.

24/7 Support

The Barantum support team is ready to help whenever your team needs technical assistance.

PRICING #PakaiBarantum

Multi Channel Inbox Pricing for Your Business

Try every plan for free. Upgrade anytime, no complicated contracts.

Standard

For teams starting to unify all chats in one inbox.

Rp897.000 /user/month
  • Omnichannel inbox for all channels
  • Centralized customer database
  • Mobile CRM app (iOS & Android)
  • Conversation reports & dashboard
  • WhatsApp Business API integration
MOST POPULAR

Professional

For service teams that need chatbot, auto-distribution, and reports.

Rp1.797.000 /user/month
  • Everything in Standard, plus:
  • Chatbot & auto-responder 24/7
  • Automatic chat distribution (round-robin)
  • Custom reports & advanced analytics
  • API integration with other systems

Enterprise

For enterprises with custom workflow and integration needs.

Custom /quote
  • Everything in Professional, plus:
  • Custom workflow & approval
  • Dedicated account manager
  • Dedicated SLA & onboarding
Contact Sales
Customer Success Stories

Trusted by 1000+ Businesses in Indonesia

How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction

FAQ

Frequently Asked Questions

A multi channel inbox is a feature that unifies customer messages from multiple channels — WhatsApp, Instagram, Facebook, Telegram, website live chat, and email — into one centralized inbox view, so the team doesn't need to switch between apps to reply.

Barantum unifies the official WhatsApp Business API, Instagram, Facebook, Telegram, website live chat, and email into one inbox — every conversation can be managed from the same view.

Yes. Every customer conversation is saved automatically and linked to the contact profile in the CRM, so agents always have full context even when a customer reaches out through a different channel.

Yes. Multiple agents can access and reply to messages from the same inbox at the same time, with a conversation-assignment feature so no two agents reply to the same message.

Yes. Every conversation from every channel is automatically linked to customer data in Barantum CRM, so the customer interaction history is always complete and centralized.

The setup and channel integration process is usually completed within 1–3 business days, including WhatsApp Business API configuration and a short training session for your team.

Customer Success Stories

Ready to Unify Every Customer Message in 1 Inbox?

Fast setup, every channel connected. Try it free, no credit card required.

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No credit card, quick setup, local Indonesian support