Meta Business Partner
WhatsApp API OfficialBring TikTok Shop, Tokopedia, and Shopee Chats into One Inbox
Across Marketplaces, One Service Team
Manage buyer conversations across marketplaces through Barantum Omnichannel. Assign chats to your team, retain service history, and monitor chat handling without switching between inboxes.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Selling on Multiple Marketplaces, Struggling to Keep Buyer Chats Under Control?
Separate inboxes make it harder to coordinate responsibilities and monitor buyer service.
Messages Are Scattered Across Marketplaces
Teams need to open TikTok Shop, Tokopedia, and Shopee inboxes separately to keep up with buyer questions.
Admin Workloads Are Uneven
Some admins face long chat queues while responsibilities are not yet coordinated.
Service Evaluation Is Still Fragmented
Supervisors need to gather activity from several inboxes to understand how chats are being handled.
One System to Manage Buyer Conversations Across Marketplaces
Coordinate conversation ownership, chat context, and service evaluation for connected marketplaces.
Share Marketplace Chats Across Your Team
Handle messages from connected marketplaces with multiple admins and assign a person in charge of each conversation.
Manage messages from connected marketplaces
Handle questions with multiple admins
Assign a person in charge of each conversation
Clarify responsibilities between admins
Keep Chat History for Service Continuity
Review conversations within each channel so admins can continue assisting buyers with the available context.
Review the history within each channel
Understand the context before replying
Continue service during admin handovers
Keep follow-up aligned with buyer needs
Monitor Chat Handling in One System
Use conversation and agent performance reports to help evaluate workloads and team service.
Review buyer conversation volume
Monitor how agents handle chats
Identify team capacity needs
Use reports to evaluate service
Manage Marketplaces Alongside Other Channels
Extend marketplace chat management to WhatsApp, Instagram, Facebook, and Live Chat through Barantum Omnichannel.
Connected marketplace chats in a shared team inbox
Manage WhatsApp alongside marketplace chats
Handle Instagram, Facebook, and Live Chat
Reduce switching between inboxes
Coordinated Buyer Service Across Marketplaces
Help admins and supervisors maintain clear responsibilities, chat context, and team capacity when serving buyers.
Marketplace Chats in One Place
Handle messages from connected marketplaces without switching between inboxes.
Clear Conversation Ownership
Assign conversation owners so admins know who will follow up on buyer questions.
Keep Service Context
Chat history helps the next admin understand buyer questions before continuing to help.
Better Visibility into Team Activity
Conversation reports and agent activity help supervisors review capacity needs and service improvements.
Choose Your Barantum Omnichannel Plan
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
The ideal solution for starting your omnichannel journey
- Integration of 1 WhatsApp number, 1 Facebook account, 1 Instagram account, 1 Telegram number, and 1 Line number
- Smart Chatbot Without Flow Limits. Automate your customer conversations during and outside working hours.
Exclusive to WhatsApp
*Implementation fees apply - Multi Admin Management
- Consumer Contact Data Management
Professional
More complete solution for interaction between Your business and Your customers.
- All Standard plan features with other additional features
- AI Agent
- Integration of 1 Live Chat account
- Workflow Management
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- All Professional package features with additional optional features
- On-Premise Solutions
- Dedicated Barantum Project Manager
- Support 24 Hours 7 Days
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
80%
Daily Team Activities Supported
Around 80% of our team’s daily activities are greatly supported, from lead management and tracking to team performance reports.
Aldias Restu Saputro
Edu Care National Coordinator
Sekolah Murid Merdeka
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Omnichannel Marketplace Chat
Yes. TikTok Shop chat can be connected to Barantum and handled by your team alongside Shopee and Tokopedia chats in one dashboard.
It focuses on team handling of buyer conversations from connected marketplaces, complete with admin assignment and service monitoring.
Teams can handle chats with multiple admins and assign a person in charge so each conversation has an owner.
Yes. Admins can read earlier conversations to understand buyer questions before continuing to handle them.
Teams can review conversation reports and agent activity to identify capacity needs and areas of service to improve.
Connected marketplace chats can be managed alongside WhatsApp, Instagram, Facebook, and Live Chat through Barantum Omnichannel.
No. Conversation history is kept within each channel; buyer identities and histories are not automatically merged across marketplaces.
Schedule a demo with the Barantum team to confirm supported marketplaces, account requirements, and TikTok Shop chat coverage before choosing a plan.
Ready to Organize Marketplace Chats in One Inbox?
Discuss your team needs and confirm supported marketplace coverage with Barantum.
No credit card, quick setup, local Indonesian support
