Meta Business Partner
WhatsApp API OfficialThe Best CSAT & NPS Customer Satisfaction Survey
Measure and Grow Customer Loyalty
Send CSAT and NPS surveys automatically, collect feedback straight into the customer profile, and track satisfaction trends through a real-time dashboard.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Is Customer Satisfaction So Hard to Track?
Without a structured survey, businesses miss important signals about the customer experience before it's too late.
Customer Satisfaction Isn't Measured
Without regular CSAT and NPS surveys, businesses have no real data on how satisfied customers actually are with the service they receive.
Customer Feedback Is Scattered
Customer input is spread across WhatsApp, email, and chat, making it hard to collect and turn into a complete evaluation.
Churn Risk Gets Noticed Too Late
Without tracking satisfaction scores, the warning signs of a dissatisfied customer are often only noticed after they've already stopped using the service.
Measure Customer Satisfaction Automatically
Four features that help businesses measure, collect, and act on customer satisfaction in a structured way.
CSAT and NPS Surveys
Send satisfaction surveys (CSAT) and customer recommendation scores (NPS) using ready-to-use formats, with no need to build one from scratch.
Ready-to-use CSAT and NPS survey templates
Rating scales and scores aligned with industry standards
Customizable for different customer touchpoints
A simple survey interface that's easy for customers to fill out
Automated Survey Delivery
Surveys go out automatically after a specific interaction, like a resolved ticket or completed transaction, with no need to send them one by one.
Automatic delivery after a ticket or transaction is completed
Integrated with WhatsApp Business API & email
Survey delivery schedule can be customized
Automatic reminders for customers who haven't responded
Feedback Flows Into the Customer Profile
Every CSAT and NPS response is automatically saved to the customer's profile, so satisfaction history always stays connected to interaction data.
CSAT and NPS scores saved automatically per customer
No need to manually enter feedback data
Satisfaction history connected to ticket and transaction history
Feedback accessible to every relevant team
Customer Satisfaction Dashboard
Track CSAT and NPS score trends, identify customers at risk of churning, and see team performance in one real-time dashboard.
Real-time CSAT and NPS score trends
Identify customers with low satisfaction scores
Performance comparison across teams or periods
Export satisfaction reports for periodic evaluation
Customer Satisfaction That's Always in View
Businesses use Barantum to understand and continuously improve the customer experience.
CSAT & NPS Standards
Use survey formats already aligned with standard satisfaction and loyalty measurement practices.
Connected to Your CRM
Every piece of feedback automatically connects to the customer's profile and interaction history.
Early Churn Detection
Low satisfaction scores are visible right away, so your team can act before a customer leaves.
Local Support, 24/7
Barantum's support team is ready to help set up satisfaction surveys to fit your business needs.
Customer Satisfaction Survey Pricing for Your Business
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For businesses starting to measure customer satisfaction in a structured way.
- Unlimited CSAT and NPS surveys
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Feedback saved automatically to the customer profile
- WhatsApp Business API integration
Professional
For teams that need automated delivery and a complete satisfaction analytics dashboard.
- Everything in Standard, plus:
- Automated survey delivery via WhatsApp & email
- Customer satisfaction dashboard & churn detection
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions About Barantum Customer Satisfaction Surveys
A customer satisfaction survey measures how satisfied customers are (CSAT) and how likely they are to recommend your business (NPS), complete with automated delivery and a results dashboard.
CSAT measures a customer's satisfaction with one specific interaction or service, while NPS measures how likely a customer is to recommend your business to others.
Surveys can be sent automatically after a ticket is resolved, a transaction is completed, or another specific interaction, via WhatsApp Business API or email.
Yes, every CSAT and NPS response is automatically saved to the customer's profile, so satisfaction history always stays connected to interaction data.
Yes. The dashboard shows customers with low satisfaction scores, so your team can follow up before they stop using the service.
Yes. The dashboard provides CSAT and NPS trend comparisons across periods and teams.
No. The customer satisfaction survey feature is already included in every Barantum subscription plan at no additional cost.
Ready to Track Your Customer Satisfaction?
Send automated CSAT and NPS surveys, and see the results on your dashboard. Try it free, no credit card required.
No credit card, quick setup, local Indonesian support
