Meta Business Partner
WhatsApp API OfficialThe Best Survey Management for Your Business
Build Digital Surveys, Collect Answers Automatically
Build digital survey forms, send them out automatically to customers, and see the results straight on a dashboard — every answer stored neatly in your CRM with no manual recap.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Are Customer Surveys So Often Ineffective?
Without the right system, surveys become slow manual work and the results are hard to turn into real business decisions.
Surveys Are Still Built Manually
Teams have to build each survey form manually one at a time, eating up time that could go toward other work.
Answers Are Scattered Everywhere
Survey responses come in through WhatsApp, email, and separate forms, making them hard to collect in one tidy place.
Survey Results Take Too Long to Analyze
Without an automatic dashboard, teams have to recap answers manually before they can see any insight from a survey.
Manage Surveys From Creation to Results Analysis
Four survey management features that make collecting and analyzing customer feedback faster and more organized.
Digital Survey Forms
Build your own survey forms with a range of question types, no coding required, ready to send to customers in minutes.
Build survey forms with no coding required
Multiple question types: multiple choice, rating, free text
A form interface that's easy to fill out on phone or desktop
Ready-to-use survey templates for various needs
Automated Survey Delivery
Automatically send surveys to customers via WhatsApp or email after a specific interaction, with no need to send them out one by one.
Automatic delivery after a transaction or interaction ends
Integrated with WhatsApp Business API & email
Schedule survey delivery to fit your needs
Automatic reminders for customers who haven't responded
Answers Flow Straight Into Your CRM
Every survey response is automatically saved to the customer's profile in your CRM, so feedback history always stays connected to customer data.
Answers saved automatically to the customer profile
No need to manually enter survey data
Feedback history connected to the customer's interaction record
Survey data accessible to every relevant team
Survey Results Dashboard
See survey recaps and trends in real time on one dashboard, with no need to tally up answers manually one by one.
Automatic, real-time survey result recaps
Easy-to-read charts visualizing response trends
Filter results by period or customer segment
Export survey results for team reporting
The Survey Management Trusted by Many Businesses
Businesses across industries use Barantum to collect and analyze customer feedback faster.
Fast Setup
Build and send your first survey form in minutes, with no help needed from a technical team.
Integrated With Your CRM
Every survey response automatically connects to customer data and history in your CRM.
Real-Time Data
Check survey results anytime through the dashboard, with no manual recap to wait for.
Local Support, 24/7
Barantum's support team is ready to help set up surveys to fit your business needs.
Survey Management Pricing for Your Business
Try every plan for free. Upgrade anytime, no complicated contracts.
Standard
For businesses starting to collect customer feedback digitally.
- Unlimited digital survey forms
- Centralized customer database
- Mobile CRM app (iOS & Android)
- Survey answers saved automatically to your CRM
- WhatsApp Business API integration
Professional
For teams that need automated delivery and a survey results dashboard.
- Everything in Standard, plus:
- Automated survey delivery via WhatsApp & email
- Real-time survey results dashboard
- Custom reports & advanced analytics
- API integration with other systems
Enterprise
For enterprises with custom workflow and integration needs.
- Everything in Professional, plus:
- Custom workflow & approval
- Dedicated account manager
- Dedicated SLA & onboarding
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions About Barantum Survey Management
Survey management is a feature for creating, sending, and analyzing customer surveys digitally — from the survey form and automated delivery to the results dashboard — all connected directly to your CRM.
No. Survey forms can be built on your own with no coding, using a range of question types and ready-to-use templates.
Surveys can be sent automatically via WhatsApp Business API or email, scheduled to fit your needs, or triggered automatically after a specific interaction ends.
Yes, every survey response is automatically saved to the customer's profile in the CRM, so feedback history always stays connected to customer data.
Yes. The survey results dashboard shows response recaps and trends in real time, with no manual tallying required.
Yes. Survey results can be exported for reporting or further analysis by your team.
No. Survey management is already included in every Barantum subscription plan at no additional cost.
Ready to Collect Customer Feedback More Neatly?
Build a survey form, send it automatically, and see the results on your dashboard. Try it free, no credit card required.
No credit card, quick setup, local Indonesian support
