Meta Business Partner
WhatsApp API OfficialImprove Your Bank's Customer Service
with Barantum Integrated Omnichannel & Call Center
Respond to customer inquiries faster, reduce manual processes, and monitor service quality — from one unified platform.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Is Bank Customer Service Often Slow to Respond?
78% of customers switch banks because of poor service experiences — not because of products or interest rates.
High Inquiry Volume, Slow Response
The volume of customer questions via WhatsApp, phone, and email is very high — agents are overwhelmed and response time deteriorates.
Customer Data Not Integrated
Agents have to check multiple different systems before answering — this wastes time and lowers customer satisfaction.
No Service Quality Monitoring
Management has no real-time visibility into agent performance and customer satisfaction — problems are only discovered after it's too late.
Centralized Omnichannel, Maintained SLA, Satisfied Customers
Barantum helps banks respond to customers faster across all channels — with real-time service quality monitoring.
Omnichannel Inbox: All Channels Centralized
Customer WhatsApp, phone, email, and Live Chat all arrive in one inbox — agents don't need to switch between platforms.
WhatsApp, Email, Live Chat, Instagram on one screen
Auto-routing to the right department
Complete customer interaction history saved
No customer questions left unanswered
24/7 Autoresponder & Automated FAQs
A bot answers common customer questions — balance, limits, transfer procedures, and service hours — automatically without an agent being online.
Bank FAQs answered automatically without manual agents
24/7 service for standard customer questions
Automatic escalation to agents for complex cases
Reduces agent handling volume by up to 40%
Broadcast Important Notifications to Customers
Send system maintenance notifications, product promos, or important information to thousands of customers via the official WhatsApp API.
Mass broadcast via WhatsApp API blue tick
Notifications for maintenance, promos, and product info
Standardized Meta-approved templates
Personalize customer name in every message
Multi-Agent Cloud Call Center
A cloud-based phone system for bank customer service teams — no expensive hardware, with automatic call recording.
VoIP cloud with no physical PABX
Call recording for quality assurance
Auto call routing based on service type
Real-time agent productivity reports
SLA & Service Quality Monitoring
Monitor response time, auto-escalate if SLA is breached, and measure customer CSAT — all from one management dashboard.
SLA tracking per ticket and channel
Auto-escalation to supervisor if SLA is exceeded
Automatic customer satisfaction survey (CSAT)
Daily/weekly/monthly service reports
Trusted for Indonesian Financial Services
BRI Insurance and leading financial institutions trust Barantum with their customer communications.
Meta Official Business Partner
Official WhatsApp API — broadcast customer notifications safely, blue tick, ban-proof.
ISO 9001:2015 Certified
Security and service quality standards appropriate for the banking and financial industry.
Flexible API Integration
Connect Barantum with your core banking or CBS system through a well-documented open API.
24/7 Support
Support team ready 24 hours — banking services cannot stop.
Affordable Pricing for Your Bank Service Team
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel terpusat multi-channel
- Broadcast notifikasi penting ke nasabah
- Autoresponder FAQ layanan 24/7
- Laporan performa agen
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- CRM Service dengan SLA tracking
- Call Center cloud VoIP multi-agen
- Integrasi API ke core banking
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custom Flow & Compliance
- Custom integration enterprise
- Dedicated CSM & SLA Priority
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
CRM for banks is a system to help manage customer data, communication, services, and operations in one platform. Bank operations become more organized, faster, and easier for teams to monitor.
Here are Barantum CRM features to support bank operations:
- Centralized Customer Data and Communication History
All customer data, communication history, and service information is stored in one system. Teams can access information faster and more efficiently. - More Structured Prospect and Customer Monitoring
Barantum helps monitor the process from prospect to active customer. Follow-up status and customer needs can be monitored through a structured pipeline. - More Organized Customer Request and Complaint Monitoring
Every customer question, complaint, or service request can be recorded in the ticketing system. Follow-up processes become faster and easier to monitor. - WhatsApp, Email, and Phone in One Place
Barantum helps teams manage communication from WhatsApp, email, and phone in one dashboard. The system also supports integration with other platforms such as Instagram, live chat, TikTok, and other communication channels so messages are not scattered. - WhatsApp Broadcast for Customer Information and Reminders
Barantum supports sending promos, reminders, and information to many customers at once via WhatsApp Broadcast. Message delivery becomes faster, centralized, and efficient.
Barantum also supports WhatsApp Automation for automatic and scheduled message delivery. As an official WhatsApp partner, message delivery is safer and helps reduce the risk of blocked numbers. - AI Agent for 24/7 Automated Responses
AI Agent helps answer common questions about services, products, or customer information automatically 24/7. Bank teams can focus more on serving customer needs directly. - Professional Presence with WhatsApp Blue Tick
Barantum helps banks use WhatsApp Business API with a more professional account appearance. Blue tick verification helps increase customer trust in your bank's services. - Real-Time Reporting Dashboard
Barantum provides a dashboard to monitor customer activity, team performance, and services in real-time. Reports help speed up and improve the accuracy of decision-making.
Yes. Barantum uses a multi-layered security system with data encryption and user access control. Barantum has also met the ISO 27001 security standard to help protect customer data.
Yes. Barantum provides access rights settings based on role or position. Each team can only access data according to their needs and authority.
Yes. All communication history is automatically stored in the Barantum system, not on personal devices. Data remains safe and can be immediately transferred to other team members.
Yes. Additional costs may vary based on the features used, such as WhatsApp Broadcast per message category, AI Agent starting from Rp150 per response, and integration needs with internal or other systems.
Implementation time varies based on the needs and operational flow of the bank. Generally, the implementation and training process can be completed within 3 – 7 days.
Your Bank's Customer Service Is Ready to Level Up
Setup in 1 business day. Free 7-day trial, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015
