Meta Business Partner
WhatsApp API OfficialBuild Loyal Customers for Your Coffee Shop
with Barantum Omnichannel CRM & WhatsApp Automation
Manage your customer database, send targeted promos, and increase repeat orders — all from one platform.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Is Your Coffee Shop Struggling to Retain Customers?
80% of coffee shop customers only visit once if there's no effective loyalty program.
No Customer Database
Every customer who visits is not recorded — no follow-up, no promo retargeting possible.
Promos Are Ineffective & Untargeted
Promotions are blasted to everyone without segmentation — high cost, low conversion.
Low Engagement with Customers
No communication between visits — customers easily switch to a competing coffee shop.
Turn One-Time Buyers into Loyal Regulars
Barantum helps coffee shops build lasting relationships with customers through personalized communication and timely promos.
Automatic Customer Database from WhatsApp
Every customer who chats or orders via WhatsApp is automatically saved to the CRM database — complete with interaction history.
Contacts saved automatically without manual input
Chat & order history per customer
Tag customers: new, regular, VIP
Data can be exported for analysis
WhatsApp Promo Broadcast — Ban-Proof
Send flash sales, new menu promos, or free drink vouchers to hundreds of customers at once via the official WhatsApp API.
Mass broadcast with Meta-verified templates
Personalize customer name in every message
Auto-schedule sends at the best time
Blue tick — account safe from being banned
24/7 Menu & Order Autoresponder
A bot answers questions about the menu, prices, location, and opening hours automatically — without an admin constantly online.
Auto-reply outside opening hours
Interactive menu selection & order confirmation flow
Handover to barista/admin when required
No customer left unserved
Omnichannel: WhatsApp, Instagram & Live Chat
Messages from all platforms arrive in one inbox — admin doesn't need to switch between apps to reply to customers.
WhatsApp, Instagram DM, Facebook on one screen
Assign chat to available barista or admin
Real-time notification for every incoming message
Team response performance report
Customer Segmentation & Retargeting
Filter customers by visit frequency and send relevant promos — increase conversion without wasting budget.
Segment active vs inactive customers
Win-back promos for customers who haven't visited in a while
Special customer birthday campaigns
Broadcast campaign analytics directly in dashboard
Trusted Platform for Indonesian F&B Businesses
Over 1,000 F&B businesses use Barantum to grow their loyal customer base.
Meta Official Business Partner
Official WhatsApp API access without ban risk — safe broadcast with a verified blue tick.
WhatsApp Blue Tick
Your business WhatsApp number is officially verified — boost customer trust when they receive your messages.
All Channels Integrated
Connect WhatsApp, Instagram, Facebook, Live Chat — all centralized without needing multiple apps.
24/7 Support
Barantum support team is always ready to help — ensuring your coffee shop never stops operating due to technical issues.
Affordable Pricing for Your Coffee Shop
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel (WhatsApp, Instagram, Live Chat, Email)
- Broadcast pesan WhatsApp massal
- Autoresponder after office hours
- Pengajuan centang biru WhatsApp
- Laporan performa agen & chat
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- AI Chatbot + handover ke agen otomatis
- Notifikasi OTP dari aplikasi
- Integrasi API dengan sistem lain
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custom Flow
- Custom integration
- Dedicated CSM
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
Frequently Asked Questions
CRM for coffee shops is a system to help manage customer data, communication, promotions, and operations in one platform. Coffee shop operations become more organized, faster, and easier for teams to monitor.
Here are Barantum CRM features to support coffee shop operations:
- Centralized Customer Data and Purchase History
All customer data, communication history, and purchase records are stored in one system. Teams can access customer information faster and more efficiently. - More Structured Customer and Membership Monitoring
Barantum helps monitor new customers, memberships, and loyal customers in a more structured way. Follow-up status and customer activity can be monitored through a clear pipeline. - More Organized Reservation and Customer Complaint Monitoring
Every reservation, question, or customer complaint can be recorded in the ticketing system. Follow-up processes become faster and easier to monitor. - WhatsApp, Email, and Phone in One Place
Barantum helps teams manage communication from WhatsApp, email, and phone in one dashboard. The system also supports integration with other platforms such as Instagram, live chat, TikTok, and other communication channels so messages are not scattered. - WhatsApp Broadcast for Customer Promos and Information
Barantum supports sending promos, vouchers, and event information to many customers at once via WhatsApp Broadcast. Message delivery becomes faster, centralized, and efficient.
Barantum also supports WhatsApp Automation for automatic and scheduled message delivery. As an official WhatsApp partner, message delivery is safer and helps reduce the risk of blocked numbers. - AI Agent for 24/7 Automated Responses
AI Agent helps answer common questions about the menu, reservations, promos, or location automatically 24/7. Coffee shop teams can focus more on serving customers directly. - Professional Presence with WhatsApp Blue Tick
Barantum helps coffee shops use WhatsApp Business API with a more professional account appearance. Blue tick verification helps increase customer trust in your business brand. - Real-Time Reporting Dashboard
Barantum provides a dashboard to monitor customer activity, team performance, and promotion effectiveness in real-time. Reports help speed up and improve the accuracy of decision-making.
Yes. Barantum uses a multi-layered security system with data encryption and user access control. Barantum has also met the ISO 27001 security standard to help protect customer data.
Yes. Barantum provides access rights settings based on role or position. Each team can only access data according to their needs and authority.
Yes. All communication history is automatically stored in the Barantum system, not on personal devices. Data remains safe and can be immediately transferred to other team members.
Yes. Additional costs may vary based on the features used, such as WhatsApp Broadcast per message category, AI Agent starting from Rp150 per response, and integration needs with internal or other systems.
Implementation time varies based on the needs and operational flow of the coffee shop. Generally, the implementation and training process can be completed within 3 – 7 days.
Your Coffee Shop Is Ready to Build More Loyal Customers
Setup in 1 business day. Free 7-day trial, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015
