Meta Business Partner
WhatsApp API OfficialManage Shipments, Clients & Logistics Communications
with Barantum CRM Omnichannel & WhatsApp Automation
Automate shipment status updates, manage client inquiries from all channels, and improve satisfaction for both senders and recipients.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Are Logistics Clients Switching to Competitors?
Clients leave logistics services not because of price, but because of slow communication and no transparency about shipment status.
Manual & Slow Shipment Inquiries
Rate requests, pickup confirmations, and tracking updates are handled manually via personal chats. Easily missed and frustrating for clients.
Client Communication Not Centralized
Client messages come in via personal WhatsApp, Instagram, email — no single system unifies all these communications.
No Client History & Follow-up
No updated client database. Existing clients are not followed up for their next shipment, so repeat order opportunities are lost.
Communication & CRM Platform for the Modern Logistics Business
From the first inquiry to shipment completion — everything is monitored and communicated to clients automatically.
Centralized CS Omnichannel Inbox
All client messages from WhatsApp, Instagram, email, and Live Chat arrive in one dashboard managed collaboratively by the logistics CS team.
Centralized inbox: WA, IG, Email, Live Chat
Auto-assign inquiries to CS on duty
Quick reply templates for rates, tracking, and claims
Complete communication history per client saved
Automatic Shipment Status Updates
Clients receive automatic WhatsApp notifications at every stage of the shipment — from pickup, in-transit, to delivered — without needing to ask CS.
Automatic notifications: pickup, in-transit, delivered
Meta-verified tracking message templates
Tracking link sent directly via WhatsApp to client
Automatic delivery confirmation to the sender
Centralized Client CRM Database
All corporate and individual client data is stored in Barantum CRM — complete with shipment history and cargo volume.
Complete client profile with shipment history
Client segmentation: corporate, regular, potential
Sales pipeline for new corporate clients
Automatic follow-up for clients who haven't shipped in a while
Broadcast Promos & Rate Offers
Send special rate offers, holiday promos, or new route information to your entire client database via the official WhatsApp API at once.
Broadcast rate offers to segmented clients
Holiday promos & shipping volume discounts
Info about new routes or shipping services
Broadcast effectiveness report per campaign
CS Performance & Operations Reports
Monitor CS response time, daily inquiry volume, and client retention campaign effectiveness from Barantum's real-time dashboard.
CS KPIs: response time, chat volume, resolution
Broadcast report: delivery rate, open rate
Daily inquiry and complaint volume trends
Export monthly operations reports
Trusted by Leading Logistics Companies in Indonesia
From Anteraja to regional shipping services, Barantum helps improve client satisfaction and operational efficiency.
Meta Official Business Partner
Shipment status notifications via official WhatsApp API — not banned, blue-ticked, and trusted by clients.
WhatsApp Blue Tick
Your logistics business number appears with a blue tick — clients are more confident receiving updates from a verified number.
Complete Integration
Connect your TMS or WMS system with Barantum via API for automatic shipment status synchronization.
24/7 Support
Barantum's support team is available 24/7 because logistics businesses operate around the clock with no days off.
Affordable Pricing for Logistics Businesses of Any Scale
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel inbox terpusat
- Broadcast informasi ke wali santri via WhatsApp
- Template pesan jadwal kegiatan
- Laporan aktivitas admin
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- Riwayat komunikasi wali santri lengkap
- Call Center untuk emergency contact
- Integrasi API dengan sistem pesantren
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custom Flow multi-unit pesantren
- Dedicated CSM
- SLA Priority & Custom integrasi
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
A CRM for logistics and cargo is a system that helps manage customer data, shipments, communication, and operations in one platform. Operations become more organized, faster, and easier to monitor by the team.
Here are Barantum CRM features to support logistics & cargo operations:
- Centralized Customer Data & Shipment History
All customer data, communication history, and shipment records are stored in one system. The team can access information faster without manual searching. - More Structured Customer Prospect Monitoring
Barantum helps track the journey of prospective customers until they become active clients. Follow-up status and offers can be monitored through a structured pipeline. - More Organized Customer Request & Complaint Monitoring
Every information request, complaint, or shipment issue can be recorded in the ticketing system. Follow-ups become faster and easier to monitor. - WhatsApp, Email, and Phone in One Place
Barantum helps teams manage communication from WhatsApp, email, and phone in one dashboard. The system also supports integration with other platforms such as Instagram, live chat, TikTok, and other channels to prevent missed messages. - WhatsApp Broadcast for Shipment Updates
Barantum supports sending shipment updates, payment reminders, and promotions to many customers at once via WhatsApp Broadcast. Message delivery becomes faster, centralized, and more efficient. Barantum also supports WhatsApp Automation for automatic and scheduled delivery. As an official WhatsApp partner, messaging is safer and helps reduce the risk of numbers being blocked. - AI Agent for 24/7 Automatic Responses
AI Agent automatically handles common customer questions about shipment status, rates, or delivery inquiries 24/7. The logistics team can focus more on operational needs. - Look Professional with Blue-Tick WhatsApp
Barantum helps businesses use WhatsApp Business API with a more professional account appearance. The blue verification checkmark helps increase customer trust in your delivery service. - Real-Time Reporting Dashboard
Barantum provides a dashboard to monitor customer activity, team performance, and follow-up progress in real time. Reports help make decision-making faster and more accurate.
Yes. Barantum uses a multi-layered security system with data encryption and user access control. Barantum also meets the ISO 27001 security standard to help safeguard customer data and business operations.
Yes. Barantum provides access permission settings based on role or position. Each team member can only access data according to their needs and authority.
Yes. All communication history is automatically stored in Barantum's system, not on a staff member's personal device. Data remains safe and can be immediately reassigned to another team member.
Yes. Additional costs vary based on the features used, such as WhatsApp Broadcast per message category, AI Agent starting from Rp150 per response, and integration needs with internal or third-party systems.
Standard implementation can be completed in 1-3 business days. For TMS/WMS integration, our engineering team will assist according to your company's timeline.
Your Logistics Business Is Ready to Improve Client Satisfaction
Setup in 1 business day. Free 7-day trial, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015
