Meta Business Partner
WhatsApp API OfficialPublic Services 5x Faster & Centralized
with Barantum Omnichannel CRM & Official WhatsApp
One platform for public complaints, citizen communication, and service performance monitoring. Easy to use, quick setup, data secured.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do Citizens Still Complain About Public Services?
Most government agencies still use manual processes and disconnected systems, resulting in slow responses, untracked complaints, and no clear visibility into service performance.
Public Services Are Slow & Uncentered
Citizen requests arrive from multiple channels—phone, WhatsApp, social media, and email—but there's no centralized system to manage them. The result: slow, inconsistent responses and many messages falling through the cracks.
Public Complaints Are Hard to Track
Without a structured ticketing system, incoming complaints are difficult to monitor, easily lost, and lack clear accountability—eroding citizens' trust in government services.
Manual Processes & Siloed Data Across Divisions
Service data is scattered across spreadsheets, different apps, and disconnected departments. With no monitoring dashboard, leadership can't make data-driven decisions based on accurate, up-to-date information.
One Platform for All Public Service Needs
Barantum delivers CRM & omnichannel communication that empowers government agencies to deliver public services faster, more transparently, and measurably—all in one integrated platform.
One Inbox for All Public Service Channels
Handle all citizen questions and requests from WhatsApp, email, social media, and live chat in one centralized dashboard. No more missed messages or delayed responses due to fragmented systems.
Centralized inbox from WhatsApp, Instagram, Facebook, email, and live chat
Automatic message routing to available staff by division
Chatbot for instant 24/7 answers to common citizen questions
Real-time monitoring of response times and staff workload
Public Complaint Ticketing System with Status Tracking
Every incoming complaint automatically creates a ticket with a reference number, status, and resolution deadline. Citizens can track their complaint, staff know their tasks, and leadership has full visibility over every report.
Auto-generated complaint tickets with reference number and priority level
SLA tracking: resolution deadlines monitored, auto-escalation if breached
Full documentation of every complaint for audit and accountability
Automatic WhatsApp status updates to citizens when ticket progresses
Real-Time Service Performance Monitoring Dashboard
Monitor all service performance metrics in one dashboard—incoming complaints, average resolution time, staff performance, and service trends. Automated reports available instantly without manual compilation.
Real-time dashboard: total complaints, handling status, SLA compliance
Staff performance reports by division: productivity and responsiveness
Complaint trend analysis: top categories and citizen complaint patterns
Auto-export daily, weekly, or monthly reports for leadership
Official Government WhatsApp with Blue Checkmark
Use Meta's official WhatsApp Business API with a blue checkmark to communicate with citizens. Broadcast service status updates, important notices, and appointment reminders at scale—with a verified, trusted agency identity.
Meta-verified official WhatsApp number with agency blue checkmark
Broadcast critical information and announcements to thousands of citizens at once
Automated notifications for service status, schedules, and request confirmations
Pre-approved message templates for official government communications
Cloud Call Center for Citizen Phone Services
Upgrade citizen phone services with a cloud-based call center system—no expensive physical infrastructure needed. Every call is logged, recorded, and routed to the right officer automatically.
Cloud VoIP system: modern telephony without costly PBX hardware
Auto-routing of calls to the correct division or officer
Automatic call recording for monitoring and audit purposes
Agent productivity reports: call volume, duration, and resolution rates
Cross-Division Data Integration & Government Portal
Connect Barantum with government portals, internal management systems, or population databases via open API. Cross-division data syncs automatically—no more duplicate entries or time-wasting manual data input.
Open API for integration with service portals and internal systems
Real-time webhooks for automatic cross-platform data synchronization
Auto-trigger citizen notifications from external system events
Technical integration support from Barantum's developer team
Trusted by Thousands of Organizations, Including Public Institutions
Barantum is Indonesia's leading CRM & omnichannel platform, designed to help government agencies deliver faster, more transparent, and accountable public services.
Secure & ISO-Certified Platform
Barantum is ISO 27001 certified for information security. All citizen data and communication records are protected to international security standards.
Meta Official Partner & Blue Checkmark
As an official Meta partner, Barantum provides verified WhatsApp Business API—ensuring government communications with citizens are trusted, secure, and never blocked.
Easy Integration with Existing Systems
Barantum integrates seamlessly with systems your agency already uses. Our onboarding team supports you from configuration to full optimization.
24/7 Technical Support
Barantum's support team is available anytime via chat, phone, or email. We ensure your public services are never disrupted by technical issues.
Choose the Best Plan for Your Agency
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel (WhatsApp, Instagram, Live Chat, Email)
- Broadcast pesan WhatsApp massal
- Autoresponder after office hours
- Pengajuan centang biru WhatsApp
- Laporan performa agen & chat
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- Omnichannel (Shopee, Tiktok, Tokopedia)
- AI Chatbot + handover ke agen otomatis
- Notifikasi OTP dari aplikasi
- Integrasi API dengan sistem lain
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custom Flow
- Custom integration
- Dedicated CSM
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
CRM for government agencies is a system to help manage citizen data, communication, services, and operations in one platform. Agency operations become more organized, faster, and easier for teams to monitor.
Here are Barantum CRM features to support government agency operations:
- Centralized Citizen Data and Communication History
All citizen data, communication history, and service information is stored in one system. Teams can access information faster and more efficiently. - More Structured Request and Service Monitoring
Barantum helps monitor citizen service request processes in a more structured way. Follow-up status and citizen needs can be monitored through a clear pipeline. - More Organized Citizen Complaint and Request Monitoring
Every citizen complaint, question, or service request can be recorded in the ticketing system. Follow-up processes become faster and easier to monitor. - WhatsApp, Email, and Phone in One Place
Barantum helps teams manage communication from WhatsApp, email, and phone in one dashboard. The system also supports integration with other platforms such as Instagram, live chat, TikTok, and other communication channels so messages are not scattered. - WhatsApp Broadcast for Information and Announcements
Barantum supports sending announcements, service information, and notifications to citizens at once via WhatsApp Broadcast. Message delivery becomes faster, centralized, and efficient.
Barantum also supports WhatsApp Automation for automatic and scheduled message delivery. As an official WhatsApp partner, message delivery is safer and helps reduce the risk of blocked numbers. - AI Agent for 24/7 Automated Responses
AI Agent helps answer common questions about services, requirements, or agency information automatically 24/7. Teams can focus more on serving citizen needs directly. - Professional Presence with WhatsApp Blue Tick
Barantum helps government agencies use WhatsApp Business API with a more professional account appearance. Blue tick verification helps increase citizen trust in agency services. - Real-Time Reporting Dashboard
Barantum provides a dashboard to monitor service activity, team performance, and complaint follow-up in real-time. Reports help speed up and improve the accuracy of decision-making.
Yes. Barantum uses a multi-layered security system with data encryption and user access control. Barantum has also met the ISO 27001 security standard to help protect citizen data.
Yes. Barantum provides access rights settings based on role or position. Each team can only access data according to their needs and authority.
Yes. All communication history is automatically stored in the Barantum system, not on personal devices. Data remains safe and can be immediately transferred to other team members.
Yes. Additional costs may vary based on the features used, such as WhatsApp Broadcast per message category, AI Agent starting from Rp150 per response, and integration needs with internal or other systems.
Implementation time varies based on the needs and operational flow of the government agency. Generally, the implementation and training process can be completed within 3 – 7 days.
Your Agency's Public Services Deserve to Be Faster & More Transparent
Setup in 1 business day. Free 7-day trial, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015
