Meta Business Partner
WhatsApp API OfficialBest Hotel CRM Software
to Manage Guests & Reservations More Efficiently
Manage guest data, reservations, and multi-channel communication for your hotel in one integrated platform. Boost guest satisfaction and occupancy rate with Barantum CRM.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Hotels Lose Potential Guests?
The competitive hospitality industry demands fast, personalized, and consistent guest management. Without the right system, guests easily switch to competitors.
Guest Data Not Centralized
Guest data and reservation history are scattered across multiple systems and manual records, making it difficult for front office teams to track preferences and deliver personalized service.
Unmanaged Guest Communication
Guest inquiries and complaints come from WhatsApp, email, and different OTA platforms, causing slow responses and guests feeling neglected.
No Guest Loyalty System
There is no data and system to manage repeat guests, send exclusive offers, or build long-term loyalty that increases direct bookings.
Integrated CRM & Communication for Modern Hotels
From the first reservation to repeat guests — everything is managed, communicated, and documented in one integrated platform.
Centralized Guest CRM & Reservation Pipeline
Barantum Sales CRM records every guest and their status — from inquiry, reservation, check-in, to post-stay feedback — in a visual pipeline that is easy for management to monitor.
Visual pipeline: Inquiry, Reservation, Check-in, Check-out
Complete guest profile: stay history & room preferences
Automatic reservation confirmation & check-in reminders
Guest segmentation: regular, VIP, corporate, travel agent
Omnichannel Inbox for All Guest Channels
All guest messages from WhatsApp, email, Instagram, and OTA platforms go into one centralized inbox accessed by the entire front office and reservations team.
Centralized inbox: WhatsApp, Email, Instagram, Live Chat
Complete communication history per guest
Auto-assign messages to the assigned staff member
Reply templates for frequently asked guest questions
Automated Broadcast & Follow-up
Send special offers, seasonal promos, and birthday greetings to thousands of guests via the official WhatsApp API without the risk of your number being blocked.
Blast hotel offers & promotions to thousands of guest contacts
Check-in reminder H-1 & post-stay feedback follow-up
Automatic birthday & anniversary messages for loyal guests
Official WhatsApp API — anti-block & blue tick verified
Hotel Performance Reports & Analytics
Monitor occupancy rate, team response time, top reservation sources, and staff performance from an easy-to-understand dashboard for hotel management.
Dashboard: occupancy rate, new guests, repeat guests
Front office & reservations team performance reports
Reservation source analytics: direct, OTA, travel agent
Export reports for General Manager & owners
Trusted Solution for Hotels Ready to Grow
Leading hotels and resorts use Barantum to enhance guest satisfaction with responsive, personalized, and well-documented communication.
Meta Official Business Partner
Official WhatsApp API with blue tick — professional and trusted guest communication from reservation to post-checkout.
WhatsApp Blue Tick
Your hotel's number appears with a blue tick, increasing guest trust in every communication — from reservation confirmations to promotional offers.
Complete Integration
CRM Sales, Omnichannel, and Call Center connected in one system — guest history is preserved even when front office staff changes.
24/7 Support
Barantum's support team is available 24/7 because hotel guests can make reservations or contact the hotel at any time, including outside business hours.
The Right Investment for a More Competitive Hotel
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel inbox reservasi terpusat
- Broadcast penawaran & promosi hotel via WhatsApp
- Template pesan konfirmasi check-in/check-out
- Laporan aktivitas tim front office
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- CRM tamu: histori menginap & preferensi lengkap
- Call Center untuk reservasi & guest complaint
- Integrasi API dengan sistem PMS hotel
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custom Flow multi-property hotel
- Dedicated Customer Success Manager
- SLA Priority & Custom integrasi PMS
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
Hotel CRM software is a system for managing guest data, reservation history, multi-channel communication, and performance analytics in one platform. Hotel operations become more organized, responsive, and easy to monitor by management.
Barantum helps hotels with: (1) Centralized guest CRM to store each guest's profile and history, (2) Omnichannel inbox to handle messages from WhatsApp, email, and OTAs in one view, (3) Automated broadcasts for promotions and check-in reminders, and (4) Performance reports to support management decisions.
Yes. Barantum provides an API that can be integrated with various hotel PMS (Property Management System) platforms. Barantum's technical team will assist with the integration process according to your hotel's operational needs.
Yes. Barantum uses a multi-layered security system with data encryption and role-based access controls. Barantum has also met the ISO 27001 security standard to help protect the confidentiality of your hotel guests' data.
Yes. With Barantum's WhatsApp Business API, one hotel WhatsApp number can be accessed and responded to by multiple front office staff simultaneously through the centralized inbox, without the risk of missing messages.
WhatsApp API usage costs follow Meta's guidelines (per message/template). The Barantum team will transparently explain the cost structure and help you choose the most efficient plan based on your hotel's communication volume.
Barantum implementation for hotels typically takes 1–7 business days, including account setup, WhatsApp API integration, and team training. Duration may vary depending on the complexity of integration with your existing PMS.
Is Your Hotel Ready to Elevate Guest Satisfaction?
Setup in 1 business day. Free 7-day trial, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015
