Meta Business Partner
WhatsApp API OfficialManage Cooperative Members, Communications & Loan Applications
with Barantum Omnichannel CRM & WhatsApp Automation
Centralize member data, automate installment broadcast notifications, and manage loan application communications from one platform.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do Cooperatives Struggle to Manage a Growing Member Base?
Many cooperatives still manage hundreds of members through personal WhatsApp and manual records that are prone to loss and inefficiency.
Member Data Is Not Centralized
Member data is scattered across different spreadsheets, different administrator numbers, and there is no neatly stored interaction history.
Manual & Slow Application Process
Members must come in person to apply for loans. Confirmation and status updates are done via manual chats that create confusion.
Ineffective Communication & Broadcasting
Meeting notices, installment billing, or new policies are shared manually to a busy WhatsApp group — disorganized and often unread by members.
A Modern System for a More Professional Cooperative
From member registration to installment broadcasts — everything is automatically managed and centralized in one platform.
Centralized Member Database
All member data is stored neatly in Barantum CRM — complete with application history, installments, and communication records.
Complete member profile: personal data, documents, credit status
Communication history automatically saved per member
Member segmentation: active, delinquent, new, veteran
Fast and accurate member data search & filtering
Broadcast Installment Info & Announcements
Send due date notifications, meeting information, or new policies to all members at once via the official WhatsApp API — unlimited and ban-proof.
Automatic installment broadcast 3 days and same day as due date
Broadcast meeting announcements and cooperative agendas
Meta-verified message templates
Broadcast delivery rate report per member
Centralized Administrator Omnichannel Inbox
All member questions and applications from various channels arrive in one inbox managed collaboratively by the cooperative's team.
Centralized inbox: WA, Live Chat, Email in one dashboard
Auto-assign questions to the right administrator
Reply templates for common member questions
Full chat history per member stored permanently
Application Status Updates via WhatsApp
Members receive automatic notifications every time their loan application status changes — transparent and without needing to come to the office.
Automatic notifications: application received, processing, approved
Professional status update message templates
Application tracking link via WhatsApp
Automatic disbursement confirmation to member
Activity & Administrator Performance Reports
Monitor administrator productivity, number of applications handled, and service response time from a real-time analytics dashboard.
Administrator KPI dashboard: response time, chat volume
Application report: received, in progress, completed
Broadcast trends: open rate, messages read by members
Export monthly reports for management meetings
Trusted Digital Solution for Modern Cooperatives
Barantum helps cooperatives operate more efficiently, transparently, and professionally with easy-to-use technology.
Meta Official Business Partner
WhatsApp broadcast using Meta's official API — safe, not banned, and officially recognized by WhatsApp.
WhatsApp Blue Tick
Your cooperative's number appears with a blue tick on WhatsApp, increasing member trust in every official communication.
Complete Integration
Connect your cooperative's system with WhatsApp API, Omnichannel, and Call Center in one integrated ecosystem.
24/7 Support
Barantum support team is available 24/7 for cooperative administrators and IT teams to ensure member services are never disrupted.
Affordable Investment for a More Progressive Cooperative
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel inbox terpusat
- Broadcast info angsuran via WhatsApp
- Template pesan standar anggota
- Laporan aktivitas agen
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- CRM Sales pipeline manajemen anggota
- Call Center cloud multi-agen
- API integration sistem koperasi
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custom Flow multi-cabang
- Dedicated CSM
- Custom integrasi & SLA
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
A CRM for cooperatives is a system that helps manage member data, communication, services, and operations in one platform. Cooperative operations become more organized, faster, and easier to monitor by the team.
Here are Barantum CRM features to support cooperative operations:
- Centralized Member Data & Communication History
All member data, communication history, and service information are stored in one system. The team can access information faster and more efficiently. - More Structured Prospect & Member Monitoring
Barantum helps track the registration, consultation, and member service process in a more structured way. Follow-up status and member needs can be monitored through a clear pipeline. - More Organized Member Request & Complaint Monitoring
Every member question, complaint, or service request can be recorded in the ticketing system. Follow-ups become faster and easier to monitor. - WhatsApp, Email, and Phone in One Place
Barantum helps teams manage communication from WhatsApp, email, and phone in one dashboard. The system also supports integration with other platforms such as Instagram, live chat, TikTok, and other channels to prevent missed messages. - WhatsApp Broadcast for Member Information
Barantum supports sending savings info, payment reminders, promotions, and announcements to many members at once via WhatsApp Broadcast. Message delivery becomes faster, centralized, and more efficient. Barantum also supports WhatsApp Automation for automatic and scheduled delivery. As an official WhatsApp partner, messaging is safer and helps reduce the risk of numbers being blocked. - AI Agent for 24/7 Automatic Responses
AI Agent automatically handles common questions about services, savings, loans, or member registration 24/7. The cooperative team can focus more on serving member needs directly. - Look Professional with Blue-Tick WhatsApp
Barantum helps cooperatives use WhatsApp Business API with a more professional account appearance. The blue verification checkmark helps increase member trust in cooperative services. - Real-Time Reporting Dashboard
Barantum provides a dashboard to monitor member activity, team performance, and services in real time. Reports help make decision-making faster and more accurate.
Yes. Barantum uses a multi-layered security system with data encryption and user access control. Barantum also meets the ISO 27001 security standard to help safeguard member data.
Yes. Barantum provides access permission settings based on role or position. Each team member can only access data according to their needs and authority.
Yes. All communication history is automatically stored in Barantum's system, not on a staff member's personal device. Data remains safe and can be immediately reassigned to another team member.
Yes. Additional costs vary based on the features used, such as WhatsApp Broadcast per message category, AI Agent starting from Rp150 per response, and integration needs with internal or third-party systems.
Implementation time depends on the needs and operational flow of the cooperative. Generally, the implementation process including usage training can be completed within 3 – 7 business days.
Your Cooperative Is Ready to Serve Members More Professionally
Setup in 1 business day. Free 7-day trial, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015
