Meta Business Partner
WhatsApp API OfficialNon-Profit Organizations with Greater Impact
powered by CRM, WhatsApp API & Omnichannel from Barantum
One platform to manage donors, volunteers, and social campaigns. Personal communication, automated reporting, and unlimited engagement.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Do Non-Profit Organizations Struggle to Grow & Sustain?
Many NGOs and foundations still rely on spreadsheets, manual WhatsApp groups, and manually compiled activity reports — exhausting energy on administration instead of social impact.
Donor & Volunteer Data is Disorganized
Donor and volunteer information is scattered across files, chat groups, and personal notes. Without a centralized database, organizations struggle to identify loyal donors, track volunteer contributions, or re-engage them effectively.
Campaigns Hard to Monitor & Reports Done Manually
Campaign progress runs without clear visibility. Activity and donation reports are created manually through spreadsheets — time-consuming, error-prone, and inaccessible in real-time by all stakeholders.
Communication & Engagement Not Automated
Donor follow-ups, thank-you messages, volunteer reminders, and campaign broadcasts are done manually one by one. Without automation, engagement drops and repeat donation opportunities are frequently missed.
One Platform for Your Entire Organization Operations
Barantum brings CRM Service, WhatsApp API, and Omnichannel together — designed to help non-profit organizations manage donors, volunteers, campaigns, and communication efficiently.
Centralized Donor & Volunteer Database
Store complete donor profiles, donation history, volunteer data, and interaction notes in one centralized database accessible anytime by your entire team.
Complete donor profiles: donation history, campaign preferences, and contribution frequency
Volunteer data: skills, availability, and assignment history recorded automatically
Segment donors by donation level, location, or area of interest
Real-time data access from mobile devices for field teams and coordinators
Personal & Automated Communication via WhatsApp
Send thank-you messages, donation updates, volunteer reminders, and campaign invitations automatically via the official Meta WhatsApp Business API — targeted, personal, and delivered without risk of being blocked.
Automated thank-you messages sent immediately after every donation received
Volunteer schedule reminders and assignment updates sent directly to their WhatsApp
Campaign progress notifications sent automatically to supporting donors
Official Meta-verified message templates for consistency and high open rates
Real-Time Campaign & Donation Monitoring
Track every social campaign in real-time from one dashboard — total donations collected, new donors, target achieved, and contribution trends all displayed without opening a spreadsheet.
Campaign monitoring dashboard: target, realization, and achievement percentage in real-time
Track new vs. repeat donors per campaign for effectiveness analysis
Identify top-performing campaigns based on donation and engagement data
Automatic alerts when a campaign approaches its target or deadline
Automated Activity & Donation Reports
Generate activity reports, donation summaries, and volunteer performance automatically without manual compilation — scheduled exports ready to present to boards, corporate donors, or grant providers.
Automated donation reports: daily, weekly, or monthly as needed by the organization
Volunteer activity summary: contribution hours, working areas, and measurable impact
Export reports in presentation-ready format for stakeholders and grant providers
Complete audit trail of every donation transaction for transparency and accountability
Centralized Inbox for All Communication Channels
Handle all messages from donors, volunteers, and partners from WhatsApp, Instagram, Facebook, Live Chat, and Email in one centralized inbox — no inquiry or request goes unanswered.
Single inbox for WhatsApp, Instagram, Facebook, Live Chat, and Email
Automatic message routing to available agents or coordinators
24/7 chatbot to answer common questions about programs and how to donate
Monitor response time and donor satisfaction in one integrated report
WhatsApp Broadcast to All Donors & Volunteers
Send campaign updates, donation appeals, event invitations, or transparency reports to thousands of donors and volunteers at once using the official WhatsApp Business API — measurable, anti-banned, and efficient.
Broadcast messages to thousands of donor and volunteer contacts in one send
Segment recipients by donation type, region, or campaign interest
Official Meta-verified message templates to maximize open rates
Monitor broadcast responses in real-time and follow up with engaged donors
Trusted by Thousands of Organizations & Institutions in Indonesia
Barantum is a trusted CRM & omnichannel platform that helps non-profit organizations work more efficiently, transparently, and with greater social impact.
Certified Data Security
Barantum is ISO 27001 certified. All donor data, volunteer records, and financial information are protected with international information security standards.
Meta Official Business Partner
As an official Meta partner, Barantum provides verified WhatsApp Business API — blue-tick verified, anti-banned, and safe for large-scale communication to your donors and volunteers.
Easy Integration & Fast Setup
Barantum integrates with your existing donation systems, fundraising platforms, or tools. Quick initial setup with full support from our onboarding team.
24/7 Expert Support Team
Barantum's support team is ready to help anytime via chat, phone, or email. We ensure your non-profit operations are never interrupted by technical issues.
Choose a Package for Your Organization
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel (WhatsApp, Instagram, Live Chat, Email)
- Broadcast pesan WhatsApp massal
- Autoresponder after office hours
- Pengajuan centang biru WhatsApp
- Laporan performa agen & chat
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- Omnichannel (Shopee, Tiktok, Tokopedia)
- AI Chatbot + handover ke agen otomatis
- Notifikasi OTP dari aplikasi
- Integrasi API dengan sistem lain
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custome Flow
- Custom integration
- Dedicated CSM
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
CRM for non-profit organizations is a system to help manage donor data, communication, programs, and operations in one platform. Organization operations become more organized, faster, and easier for teams to monitor.
Here are Barantum CRM features to support non-profit organization operations:
- Centralized Donor Data and Communication History
All donor data, volunteer data, and communication history is stored in one system. Teams can access information faster and more efficiently. - More Structured Donor and Program Monitoring
Barantum helps monitor the process from prospective donor to active donor. Follow-up status and program activity can be monitored through a structured pipeline. - More Organized Donor Inquiry and Request Monitoring
Every donor question, information request, or issue can be recorded in the ticketing system. Follow-up processes become faster and easier to monitor. - WhatsApp, Email, and Phone in One Place
Barantum helps teams manage communication from WhatsApp, email, and phone in one dashboard. The system also supports integration with other platforms such as Instagram, live chat, TikTok, and other communication channels so messages are not scattered. - WhatsApp Broadcast for Information and Campaigns
Barantum supports sending program information, donation campaigns, and reminders to many donors at once via WhatsApp Broadcast. Message delivery becomes faster, centralized, and efficient.
Barantum also supports WhatsApp Automation for automatic and scheduled message delivery. As an official WhatsApp partner, message delivery is safer and helps reduce the risk of blocked numbers. - AI Agent for 24/7 Automated Responses
AI Agent helps answer common questions about donations, programs, or organization activities automatically 24/7. Non-profit teams can focus more on running programs and organization activities. - Professional Presence with WhatsApp Blue Tick
Barantum helps organizations use WhatsApp Business API with a more professional account appearance. Blue tick verification helps increase trust from donors and the public. - Real-Time Reporting Dashboard
Barantum provides a dashboard to monitor donor activity, team performance, and campaign effectiveness in real-time. Reports help speed up and improve the accuracy of decision-making.
Yes. Barantum uses a multi-layered security system with data encryption and user access control. Barantum has also met the ISO 27001 security standard to help protect donor data.
Yes. Barantum provides access rights settings based on role or position. Each team can only access data according to their needs and authority.
Yes. All communication history is automatically stored in the Barantum system, not on personal devices. Data remains safe and can be immediately transferred to other team members.
Yes. Additional costs may vary based on the features used, such as WhatsApp Broadcast per message category, AI Agent starting from Rp150 per response, and integration needs with internal or other systems.
Implementation time varies based on the needs and operational flow of the non-profit organization. Generally, the implementation and training process can be completed within 3 – 7 days.
Your Non-Profit Organization Deserves to Grow & Create Greater Impact
Setup in 1 business day. Free 7-day trial, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015
