Meta Business Partner
WhatsApp API OfficialBest Pharmacy CRM Software
to Manage Customers & Medicine Consultations
Manage customer data, purchase history, medicine consultations, and multi-channel communication for your pharmacy in one integrated platform. Boost customer loyalty and pharmacy revenue with Barantum.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Pharmacies Lose Loyal Customers?
The increasingly competitive pharmacy industry demands fast, personal, and consistent customer service. Without the right system, customers easily switch to competing pharmacies.
Customer Data Not Centralized
Medicine purchase history, prescriptions, and consultation records are scattered across different systems and manual notes. Pharmacists struggle to provide personalized service that builds customer trust.
Unmanaged Customer Communication
Customer inquiries and consultations come in from different WhatsApp numbers, phone calls, and social media channels. Slow responses frustrate customers and cause them to switch to competitor pharmacies.
No Customer Loyalty System
There is no system to send medicine refill reminders, promotional information, or post-purchase follow-ups that build loyalty and increase repeat purchases.
Integrated CRM & Communication for Modern Pharmacies
From the first consultation to loyal customers — everything is managed, communicated, and documented in one integrated platform.
Centralized Customer CRM & Purchase History
Barantum CRM stores each customer's profile — from medicine purchase history, regular prescriptions, product preferences, to consultation records — in one database easily accessible by the pharmacy team.
Customer profile: purchase history, prescriptions & consultations
Customer segmentation: chronic patients, general, elderly
Automatic refill reminders for regular medicines sent to customers
Digital prescription database for pharmacist reference
Omnichannel Inbox for Customer Consultations
All customer inquiries and consultations from WhatsApp, phone, and social media go into one centralized inbox that can be handled by the pharmacy team together.
Centralized inbox: WhatsApp, Phone, Instagram, Live Chat
Complete consultation history per customer
Auto-assign consultations to the on-duty pharmacist
Quick reply templates for frequently asked medicine questions
Automated Broadcast & Reminders
Send regular medicine refill reminders, health promotion information, and educational health messages to thousands of customers via the official WhatsApp API in a scheduled and personalized way.
Automatic regular medicine refill reminders to loyal customers
Weekly product promotion & health information broadcasts
Birthday greetings & customer appreciation messages
Official WhatsApp API — anti-block & blue tick verified
Sales Reports & Pharmacy Analytics
Monitor sales performance, best-selling products, pharmacist response time, and new vs. repeat customer trends from an easy-to-understand dashboard for pharmacy management.
Dashboard: daily revenue, best-sellers, active customers
Pharmacist & customer service team performance reports
New vs. repeat customer analytics per period
Export reports for pharmacy owners & management
Trusted Solution for Pharmacies Ready to Grow
Leading pharmacies and pharmacy chains use Barantum to improve customer satisfaction with responsive, personalized, and well-documented service.
Meta Official Business Partner
Official WhatsApp API with blue tick — trusted customer communication from medicine consultations to regular refill reminders.
WhatsApp Blue Tick
Your pharmacy number appears with a blue tick, increasing customer trust in every communication — from medicine consultations to promotional offers.
Complete Integration
CRM, Omnichannel, and Call Center connected in one system — customer data is safely preserved even when pharmacy staff changes.
24/7 Support
Barantum's support team is available 24/7 because pharmacy customers may need medicine information or consultations at any time, including outside operating hours.
The Right Investment for a More Competitive Pharmacy
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel inbox konsultasi pelanggan terpusat
- Broadcast promo & informasi produk via WhatsApp
- Template pesan reminder refill obat
- Laporan aktivitas tim apoteker
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- CRM pelanggan: riwayat pembelian & konsultasi
- Call Center untuk konsultasi obat & resep
- Integrasi API dengan sistem POS apotek
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custom Flow multi-cabang apotek
- Dedicated Customer Success Manager
- SLA Priority & Custom integrasi sistem
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
Pharmacy CRM software is a system to manage customer data, medicine purchase history, consultations, and multi-channel communication in one platform. Pharmacy operations become more organized and customer service improves significantly.
Barantum helps pharmacies with: (1) Centralized customer CRM to store purchase and consultation history, (2) Omnichannel inbox to handle all customer inquiries in one view, (3) Automatic refill reminders to increase repeat purchases, and (4) Sales reports to support management decisions.
Yes. Barantum provides an API that can be integrated with various pharmacy POS and management systems. Barantum's technical team will assist with the integration process according to your pharmacy's operational needs.
Yes. Barantum uses a multi-layered security system with data encryption and role-based access controls. Barantum has also met the ISO 27001 security standard to protect the confidentiality of customer data and medical information.
Yes. With Barantum's WhatsApp Business API, one pharmacy WhatsApp number can be accessed and responded to by multiple pharmacists simultaneously through the centralized inbox — without the risk of missing customer consultations.
Yes. Barantum allows setting up automatic refill reminders based on each customer's regular purchase schedule. Reminder messages are sent via the official WhatsApp API in a personalized way to increase loyalty and repeat purchases.
Barantum implementation for pharmacies typically takes 1–5 business days, including account setup, WhatsApp API integration, and pharmacist training. Duration may vary depending on the complexity of integration with the existing POS system.
Is Your Pharmacy Ready to Boost Customer Loyalty?
Setup in 1 business day. Free 7-day trial, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015
