Meta Business Partner
WhatsApp API OfficialBoost Repeat Orders for Your Restaurant
with Barantum Omnichannel CRM & WhatsApp Automation
Manage reservations, broadcast promos, and reply to customers from one dashboard — no more overwhelmed staff.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Is Your Restaurant Struggling to Grow Without the Right System?
70% of customers never return if there's no follow-up after their first visit.
Orders & Reservations Are Scattered
Messages from WhatsApp, phone, and online platforms are not integrated — staff frequently miss orders.
No Database of Loyal Customers
No record of returning customers — you can't send birthday promos, rewards, or personalized offers.
Admin Overwhelmed Replying to Chats
One admin handling hundreds of messages a day — slow responses, frustrated customers, and lost orders.
All Messaging Channels Centralized, Promos on Target
Barantum connects WhatsApp, Instagram, and Live Chat in one inbox — your team focuses on service, not chasing messages.
Centralized Multi-Channel Inbox
All messages from WhatsApp, Instagram DM, and website Live Chat arrive in one Barantum Omnichannel dashboard.
WhatsApp, Instagram, Facebook, Live Chat in one inbox
Auto-routing to available agents
Full customer conversation history saved permanently
Faster replies, no missed chats
Promo Broadcasts via Official WhatsApp API
Send new menu promos, weekend discounts, or birthday vouchers to thousands of customers at once — ban-proof with blue tick.
Mass broadcast to thousands of customer contacts
Standardized & Meta-approved promo message templates
Personalize name & offer per customer segment
Official WhatsApp API blue tick — ban-proof
24/7 Autoresponder for Reservations
A bot answers questions about opening hours, menus, and reservation process automatically — even outside business hours.
After-hours autoresponder always active
Interactive Q&A flow for reservations without manual typing
Handover to human agent when needed
No customer left waiting too long
Customer Database & Segmentation
Every customer who chats is saved automatically — can be filtered to send relevant, targeted promos.
Customer data auto-saved from every chat
Segmentation by visit frequency
Tag customers: VIP, new, regular, etc.
Export data for analysis & retargeting
Team Performance & Customer Satisfaction Reports
Monitor how fast your team responds, how many chats are resolved, and daily customer satisfaction ratings.
Response time report per agent
Customer satisfaction metrics (CSAT)
Chat volume per channel per day
Real-time management dashboard
Trusted by Thousands of F&B Businesses in Indonesia
From single-outlet restaurants to national chains — Barantum keeps customer communication running smoothly.
Meta Official Business Partner
Official WhatsApp Business API access — broadcast without ban risk, with a verified blue tick.
Complete Omnichannel
WhatsApp, Instagram, Facebook, Live Chat, Email — all centralized in one inbox for your team.
Quick 1-Day Setup
No dedicated IT team needed. System goes live in 1 business day and your team can start right away.
24/7 Support
Barantum support team is ready any time — via WhatsApp, phone, or live chat.
Affordable Pricing for Your Restaurant
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel (WhatsApp, Instagram, Live Chat, Email)
- Broadcast pesan WhatsApp massal
- Autoresponder after office hours
- Pengajuan centang biru WhatsApp
- Laporan performa agen & chat
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- Omnichannel (Shopee, Tiktok, Tokopedia)
- AI Chatbot + handover ke agen otomatis
- Notifikasi OTP dari aplikasi
- Integrasi API dengan sistem lain
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custom Flow
- Custom integration
- Dedicated CSM
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
Frequently Asked Questions
CRM for restaurants is a system to help manage customer data, communication, reservations, and operations in one platform. Restaurant operations become more organized, faster, and easier for teams to monitor.
Here are Barantum CRM features to support restaurant operations:
- Centralized Customer Data and Visit History
All customer data, communication history, and visit records are stored in one system. Teams can access customer information faster and more efficiently. - More Structured Customer and Reservation Monitoring
Barantum helps monitor new customers, reservations, and loyal customers in a more structured way. Follow-up status and customer activity can be monitored through a clear pipeline. - More Organized Reservation and Customer Complaint Monitoring
Every reservation, question, or customer complaint can be recorded in the ticketing system. Follow-up processes become faster and easier to monitor. - WhatsApp, Email, and Phone in One Place
Barantum helps teams manage communication from WhatsApp, email, and phone in one dashboard. The system also supports integration with other platforms such as Instagram, live chat, TikTok, and other communication channels so messages are not scattered. - WhatsApp Broadcast for Customer Promos and Information
Barantum supports sending promos, vouchers, and event information to many customers at once via WhatsApp Broadcast. Message delivery becomes faster, centralized, and efficient.
Barantum also supports WhatsApp Automation for automatic and scheduled message delivery. As an official WhatsApp partner, message delivery is safer and helps reduce the risk of blocked numbers. - AI Agent for 24/7 Automated Responses
AI Agent helps answer common questions about the menu, reservations, promos, or location automatically 24/7. Restaurant teams can focus more on serving customers directly. - Professional Presence with WhatsApp Blue Tick
Barantum helps restaurants use WhatsApp Business API with a more professional account appearance. Blue tick verification helps increase customer trust in your business brand. - Real-Time Reporting Dashboard
Barantum provides a dashboard to monitor customer activity, team performance, and promotion effectiveness in real-time. Reports help speed up and improve the accuracy of decision-making.
Yes. Barantum uses a multi-layered security system with data encryption and user access control. Barantum has also met the ISO 27001 security standard to help protect customer data.
Yes. Barantum provides access rights settings based on role or position. Each team can only access data according to their needs and authority.
Yes. All communication history is automatically stored in the Barantum system, not on personal devices. Data remains safe and can be immediately transferred to other team members.
Yes. Additional costs may vary based on the features used, such as WhatsApp Broadcast per message category, AI Agent starting from Rp150 per response, and integration needs with internal or other systems.
Implementation time varies based on the needs and operational flow of the restaurant. Generally, the implementation and training process can be completed within 3 – 7 days.
Your Restaurant Deserves More Loyal Customers
Setup in 1 business day. Free 7-day trial, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015
