Meta Business Partner
WhatsApp API OfficialImprove Patient Service & Hospital Administrative Efficiency
with Barantum CRM Omnichannel & WhatsApp Automation
Manage patient inquiries from all channels, automate appointment confirmations, and reduce admin workload without hiring more staff.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Is Hospital Admin Overwhelmed While Patients Are Waiting?
Modern hospitals handle hundreds of patient messages per day — without the right system, service quality drops and complaints increase.
High Patient Inquiry Volume, Slow Response
Questions about doctor schedules, fees, and registration flood WhatsApp and the phone. Admin can't respond to everything quickly.
Disorganized Appointments
WhatsApp, phone, and walk-in registrations are not synchronized — double bookings frequently occur or patients don't receive confirmation.
Communication History Not Recorded
Every patient has to explain their complaint from scratch each time they contact the hospital because there's no saved communication history.
Integrated Communication Platform for the Modern Hospital
From one dashboard, manage all patient communications, automate appointment reminders, and improve service satisfaction.
Centralized Patient Omnichannel Inbox
All messages from WhatsApp, Instagram, Live Chat, and Email arrive in one dashboard managed collaboratively by the hospital admin team.
Centralized inbox: WA, IG, Live Chat, Email
Auto-routing messages to the right clinic or department
Quick reply templates for registration & schedule FAQs
Patient communication history saved automatically
24-Hour Registration Chatbot & FAQ
An automated chatbot answers patient questions about doctor schedules, fees, and registration procedures — anytime, without needing a human agent.
FAQ chatbot: doctor schedules, fees, how to register
After-hours autoresponder for nights & national holidays
Automatic appointment confirmation via WhatsApp
Handover to admin for cases requiring verification
Automatic WhatsApp Appointment Reminders
Send automatic reminders the day before and on the day of the appointment to patients via WhatsApp — reduce no-shows and optimize the doctor's schedule.
Automatic appointment reminders D-1 & morning of appointment
Real-time broadcast of doctor schedule changes
Notification that lab results or prescriptions are ready
Post-visit follow-up for follow-up consultations
CRM Service with SLA Tracking
Monitor every patient service ticket with SLA tracking to ensure every complaint is handled on time per hospital standards.
Service tickets with automatic priority and deadline
Automatic escalation if SLA is exceeded
Full handling history for every patient complaint
Real-time patient service KPI dashboard
Cloud Call Center for Hospitals
An integrated cloud phone system for phone bookings, call routing to the right clinic, and recording for quality assurance.
Auto call routing to clinic or department
Call recording for quality assurance
Call volume & wait time reports
Integration with Hospital Information System (HIS)
Trusted by Leading Healthcare Institutions
From clinics to large hospitals, Barantum helps improve patient satisfaction and operational efficiency for medical teams.
Meta Official Business Partner
Official WhatsApp patient communications using a Meta-verified API — secure, trustworthy, and blue-ticked.
WhatsApp Blue Tick
Your hospital's number appears with a blue tick, increasing patient trust when they receive schedule or reminder notifications from the hospital.
Complete Integration
Omnichannel, CRM Service, and Call Center are connected in one ecosystem — can be integrated with your existing HIS.
24/7 Support
Barantum's support team is available 24/7 because we understand healthcare services don't have closing hours.
Transparent Pricing for Hospitals of Any Scale
Coba gratis 7 hari di semua paket. Upgrade kapan saja.
Standard
The ideal solution for starting your omnichannel journey
- Omnichannel inbox terpusat
- Broadcast notifikasi jadwal pasien
- Autoresponder FAQ layanan RS
- Laporan performa agen
Professional
More complete solution for interaction between Your business and Your customers.
- Semua di Standard, plus:
- CRM Service + SLA tracking pasien
- Call Center cloud appointment RS
- Integrasi API dengan sistem RS
Enterprise
Customizable solutions to suit Your business needs with a large number of customers
- Semua di Professional, plus:
- Custom Flow multi-departemen
- Dedicated CSM & SLA Priority
- Custom compliance RS
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Frequently Asked Questions
A CRM for hospitals is a system that helps manage patient data, communication, services, and operations in one platform. Hospital operations become more organized, faster, and easier to monitor by the team.
Here are Barantum CRM features to support hospital operations:
- Centralized Patient Data & Communication History
All patient data, communication history, and service information are stored in one system. The team can access information faster and more efficiently. - More Structured Patient Prospect Monitoring
Barantum helps track the registration, consultation, and patient service process in a more structured way. Follow-up status and patient needs can be monitored through a clear pipeline. - More Organized Patient Request & Complaint Monitoring
Every patient question, complaint, or service request can be recorded in the ticketing system. Follow-ups become faster and easier to monitor. - WhatsApp, Email, and Phone in One Place
Barantum helps teams manage communication from WhatsApp, email, and phone in one dashboard. The system also supports integration with other platforms such as Instagram, live chat, TikTok, and other channels to prevent missed messages. - WhatsApp Broadcast for Patient Information
Barantum supports sending appointment reminders, service information, and payment reminders to many patients at once via WhatsApp Broadcast. Message delivery becomes faster, centralized, and more efficient. Barantum also supports WhatsApp Automation for automatic and scheduled delivery. As an official WhatsApp partner, messaging is safer and helps reduce the risk of numbers being blocked. - AI Agent for 24/7 Automatic Responses
AI Agent automatically handles common questions about doctor schedules, services, or registration 24/7. The hospital team can focus more on serving patients directly. - Look Professional with Blue-Tick WhatsApp
Barantum helps hospitals use WhatsApp Business API with a more professional account appearance. The blue verification checkmark helps increase patient trust in hospital services. - Real-Time Reporting Dashboard
Barantum provides a dashboard to monitor patient activity, team performance, and services in real time. Reports help make decision-making faster and more accurate.
Yes. Barantum uses a multi-layered security system with data encryption and user access control. Barantum also meets the ISO 27001 security standard to help safeguard patient data.
Yes. Barantum provides access permission settings based on role or position. Each team member can only access data according to their needs and authority.
Yes. All communication history is automatically stored in Barantum's system, not on a staff member's personal device. Data remains safe and can be immediately reassigned to another team member.
Yes. Additional costs vary based on the features used, such as WhatsApp Broadcast per message category, AI Agent starting from Rp150 per response, and integration needs with internal or third-party systems.
Implementation time depends on the needs and operational flow of the hospital. Generally, the implementation process including usage training can be completed within 3 – 7 business days.
Your Hospital's Patient Service Is Ready for the Next Level
Setup in 1 business day. Free 7-day trial, no credit card required.
Tanpa kartu kredit · Setup 1 hari kerja · ISO 9001:2015
