Meta Business Partner
WhatsApp API OfficialCRM for Telecom
Handle High-Volume Customer Requests With Confidence
Bring every channel into one inbox, open a customer's service history instantly, and make sure each fault ticket closes within its target time.
- 5-minute setup
- WhatsApp support 24/7
- Indonesian local server
Why Does Telecom Service Get Overwhelmed So Fast?
With a large subscriber base, every small gap in the service process is felt immediately.
Customer Requests Are Extremely High
Billing questions, faults, and activations arrive at once across many channels, so the queue grows faster than the team can work through it.
Service Data Is Disconnected
Fault history, subscriptions, and conversations sit in different systems, so agents ask again for details the customer already gave.
Response Quality Is Hard to Hold
Without one yardstick across agents, speed and answer quality vary, and it only becomes visible once complaints appear.
One System to Serve Customers at Scale
Four Barantum solutions that keep your telecom service fast and consistent.
Omnichannel Inbox
WhatsApp, phone, email, live chat, and social media land in one inbox, so no customer request is left stranded on a separate channel.
Every channel in a single queue
Conversations routed to agents automatically
Queue load visible in real time
No conversation handled twice
Centralised Customer Profile
Subscription data, fault history, and every earlier conversation open on one page the moment an agent picks up a request.
Service history opens as you reply
Customers never repeat their story
Subscription data attached to the profile
Access controlled by team role
Ticketing and SLA
Every fault report becomes a ticket with a resolution target, and delays surface before they grow into complaints.
Tickets with a resolution target
Alerts before the SLA is breached
Automatic escalation for major faults
SLA attainment reports per period
Call Center and Service Analytics
Incoming calls are distributed automatically to available agents, and service performance shows on the dashboard without waiting for a manual summary.
Calls distributed to available agents
Wait time and call duration tracked
Call recordings for service audits
Performance analytics per agent and team
A CRM Built to Carry Large Service Volumes
Service providers use Barantum to hold both the speed and the quality of their support.
One Queue
Every channel arrives in the same inbox.
Full Context
Customer history opens before the agent replies.
SLA Held
Delays surface before they become complaints.
Measurable
Service performance tracked from one dashboard.
Telecom CRM Pricing for Your Business
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Standard CRM Sales
For every business type. Solutions to Simplify Sales Management
- Lead Management
- Sales Management
- Consumer Contact Data Management
- Standard Report Dashboard Settings Management
Professional
For all types of businesses. A more complete solution. Increase automation in Your company
- All features of the Standard CRM Sales + CRM Service package
- Live GPS Attendance
- Module Marketing
- Module Quotation
Enterprise
Customize features and services to fit any business, from small to large scale.
- Custom Whitelable Logo
- On-Premise Solutions
- Customize Workflow
- Dedicated Barantum Account Manager
Trusted by 1000+ Businesses in Indonesia
How Barantum helps businesses to increase profits, time efficiency, and customer satisfaction
50%
Improved Customer Response
Barantum Omnichannel increases the productivity of the Oasis team in responding to customer inquiries from many channels.
Andri Dwi Yulianto
Customer Service Assistant Manager
PT Oasis Waters International
85%
Improved Call Center Performance
With the open & close ticket system, we know the percentage of cases handled to ensure maximum service.
Dian Melinda Arifin
Founder
PT Jackal Holidays
90%
Barantum Call Center: Simplifying BRINS Operations
Barantum was chosen as a vendor due to its targeted approach and explanation of features relevant to the operational needs of the BRINS call center.
Nuni Apriana
Project Staff
BRI Insurance
90%
PKS Services Accelerate Faster with Barantum
Approximately 90% we feel that with the Barantum system it can help us in conveying information, policies, and statements of the Party to the public.
Dina Hanifa
Staff Digital Service Center
Partai Keadilan Sejahtera
85%
Tada Complaints Are More Structured Using Barantum
Our complaint handling is based on incoming chats. Without a structured system, we cannot receive chats quickly.
Heni Nelawati
CLT & Purchasing Supervisor
Tada
85%
Customer Service Improvement
Barantum helps Rokue boost efficiency by 85% by preventing WhatsApp messages from piling up or being missed.
Inne Rettiani
Sales Marketing Manager
Rokue
Questions About Barantum Telecom CRM
A CRM brings every customer request from all channels into one queue, opens the service history as agents reply, and tracks ticket resolution against target times. Service stays faster and more uniform even at high volume.
WhatsApp, phone, email, live chat, and social media can all land in one inbox. Conversation history stays attached to the customer profile whichever channel is used.
Conversations and calls are distributed automatically to available agents, and queue load is visible in real time. Supervisors can move people around before the backlog builds.
Each fault report becomes a ticket with a resolution target. The system warns before the target is breached, escalates major cases, and provides SLA attainment reports per period.
Yes. Wait time, handling duration, and each agent's performance appear on the dashboard. Call recordings are also available as material for audits and coaching.
Barantum offers integrations to connect data with the other systems you run. The scope and approach are worked out with our team based on your current setup.
Yes. You can try Barantum for free with no credit card, or schedule a demo with our team to see the flow against your telecom company's needs.
Ready to Speed Up Your Telecom Customer Service?
Omnichannel inbox, centralised profiles, SLA ticketing, and call center analytics. Try it free, no credit card.
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